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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Excellent
January 6, 2017

Great service! Very easy to use, and the result has pleased. These cards deliver a lot of joy to people

Date of experience: January 4, 2017
Minnesota
1 review
0 helpful votes
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Hillarious
January 6, 2017

My grandbabies are lovin' all the fun cards we make. They love seeing themselves and Granny and Gramps being silly.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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What a pain!
January 6, 2017

Constant scripting errors, no matter what browser Edge, or GC. Had to constantly reload the page or log out and in again for pages to load properly to finish creating the jibjab or for the page to operate correctly.
This happened on two different computers. Don't think it was any issue of the computers

Date of experience: January 4, 2017
Spain
1 review
0 helpful votes
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Es. Muy fácil de usar. Tiene un resultado sorprendente y es muy entretenida.

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Excellent
January 6, 2017

Fantastic site and a good laugh. Customer service and support has been first class. There is a great selection of cards for all occasions. Best e-card sight ever.

Date of experience: January 4, 2017
France
1 review
0 helpful votes
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Fun and easy
January 6, 2017

Using JibJab: it's easy to use and it's really good fun! It makes great videos for every style. It's fun to make and fun to watch.

Date of experience: January 4, 2017
Germany
1 review
0 helpful votes
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Send by E-mail
January 6, 2017

Not every recipient did receive the JibJab-Mail, all these, which did not receive a mail, are in Germany, but some in Germany did receive it, it couldn't see why?

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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What fun!
January 6, 2017

Great variety in cards provides the perfect ammunition to get into a JibJab "war" with your friends/relatives.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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So much fun!
January 6, 2017

These cards are so much fun and always bring joy and laughter to my family! I love it! Totally worth the cost to join!

Date of experience: January 4, 2017
Ohio
2 reviews
0 helpful votes
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Family Movie Fun
January 6, 2017

JibJab Christmas and winter videos I made were a big family hit. My granddaughter wanted me to make more, she enjoyed them so much. The videos really make you smile. They are very comical. I can't wait to make birthday videos during 2017. Thanks for making the faces and videos so easy to use.

Date of experience: January 4, 2017
France
1 review
0 helpful votes
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Très bien
January 6, 2017

J'ai utilisé depuis quelques années, toujours bien et jamais déçu:-)

Date of experience: January 4, 2017
France
1 review
0 helpful votes
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Vente forcée
January 6, 2017

J'ai voulu souscrire pour un mois à 1.56$ comme indiqué en promo sur le site mais vous m'avez débité de 18$ annuel cela ne m'intéresse pas pour l'année et je ne sais même pas comment me desinscrire.

Date of experience: January 4, 2017
Spain
1 review
0 helpful votes
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Pay for something you dont get!
January 6, 2017

Paid on 31/12/16 All set up to use for New Year, And kept asking us to Join... Already PAID! Rubbish. Rubbish... Rubbish...

Date of experience: January 4, 2017
RU
1 review
0 helpful votes
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Excellent
January 6, 2017

I am using it for just about ten days. At first it was not easy to handle all the tseps. My friends enjoyed it a lot! I like it.

Date of experience: January 4, 2017
NL
1 review
0 helpful votes
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The use of it.
January 6, 2017

There are some problems when using JibJab on an iPad. When you use the app then it's ok but when you use Safari it does not work as you expected.

Date of experience: January 4, 2017
Greece
1 review
0 helpful votes
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Disappointed
January 6, 2017

I am very disappointed because 2 videos I personalized, "50 cent In da club" and "you know about that base" we're not aloud in YouTube and Facebook due to ownership rights! Why you have them in your site and why you charged me if I cannot use them and even if I use them I could be in trouble? This is unacceptable!

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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I didn't agree to the sign up and thought I was just sending one Eva Rd for minimal payment.

The site is very misleading and gets you into an unagreed sign up then doesn't respond to emails refuting the sign up and payment made. Currently in a disputed payment via PayPal

Date of experience: January 4, 2017
Czechia
1 review
0 helpful votes
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Experience
January 6, 2017

I was confused about payment, there was written, that one month is on discount for 1,50 dollar. After payment I got membership for 18 dollars for one year. After personalizing my video, there is another payment about 2 dollars for option to download to my computer.
Never again!

Date of experience: January 4, 2017
France
1 review
0 helpful votes
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Easy Peasy!
January 6, 2017

Had lots of fun setting my New Year card up, although finding suitable 'heads' was a bit of a challenge. Will definitely use JibJab again for other special occasions.

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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I'm not a new customer
January 6, 2017

I quite like JibJab. I've been a member for over a year now. On the whole I like JibJab, but there are areas which could be improved. I list some of them below:

1). I had no idea that my membership had recently expired. No reminder or invitation to re-new my membership was sent to me.

2) Sending cards from my iPad is often not very user friendly. I have difficulty tagging people and the App often doesn't work properly.

3) Why not aim some of the cards at your British customers? I'm sure you'd get more customers here in the U. K. if some of your cards had a British focus, with U. K. accents. The English, Irish, Scottish & Welsh accents are very distinctive & would probably appeal to American customers too. Sometimes JibJab is a little bit too American and is inappropriate here in the U. K.

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA