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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Numero Uno
January 6, 2017

Very good - site easy to use and a lot of fun. Range of choices and occasions is excellent. I have used JibJab several times for friend's birthdays and Christmases and they always love getting a JibJab card.

Date of experience: January 4, 2017
Florida
1 review
0 helpful votes
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Fun for far flung family
January 6, 2017

Actually our son did this for us so I have no idea how difficult for me to do on my own. Very un-techie

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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JibJab it's absolutely hilarious
January 6, 2017

I enjoy trying to find people to dance to the music it would be greatly appreciated to get some music that's old school Jazz hip-hop mix the music up more creativity thanks

Date of experience: January 4, 2017
Japan
1 review
1 helpful vote
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Frustrating
January 6, 2017

Although JibJab has my subscription fee, I've not got member access. What's to love?

Date of experience: January 4, 2017
NL
1 review
0 helpful votes
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Jibjab fan
January 6, 2017

Verry creative and funny videos. Keep them comming! Love the holidays videos. Only not a lot new birthday videos are made in a while. Please make new ones!

Date of experience: January 4, 2017
North Carolina
1 review
0 helpful votes
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Having Fun
January 6, 2017

It is just a fun thing to do! I really enjoy it! It was a great way to bring a little levity to the holidays

Date of experience: January 4, 2017
Colorado
1 review
0 helpful votes
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Overpaid
January 6, 2017

To much money kinda a pain in the $#*!. For some reason the videos dont come up on the app

Date of experience: January 4, 2017
Colorado
1 review
0 helpful votes
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Consistency
January 6, 2017

The app doesn't appear to have the same features and offerings as the Web portal.

Date of experience: January 4, 2017
RU
1 review
0 helpful votes
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Great experience!
January 6, 2017

I want to thank, all JibJab members, for creating a good product, which lets me, my family and all subscribers have a great and fun time with you! Wish you all the best in the new 2017!

Date of experience: January 4, 2017
Brazil
1 review
0 helpful votes
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Não me atendeu.
January 6, 2017

Muito bom os videos, diversificados e tem musica antiga. Mas infelizmente não consegui o que queria, pois além de assinar tenho que pagar para fazer o download, ficaria muito caro. Por esse motivo não montamos para passar na nossa confraternização.

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Fun
January 6, 2017

Good app, good for a fun time. Could do with more videos

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Brill.
January 6, 2017

Sent a new year's card, and made some people very happy from far away.

Date of experience: January 4, 2017
Luxembourg
1 review
0 helpful votes
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Lack of relevant content
January 6, 2017

It is not the fault of you but I am not finding many videos i can relate to or find amusing. Sorry. I'll give it a few more days! Apart from this, the effort thats been put in is amazing. But now I think the focus should be diverted to the mobile app because the experience there as a samsung user is quite unpleasant.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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Perfect
January 6, 2017

So far this is the best site for the perfect electronic card that I've found. So happy with it, and the people I sent the card to were totally entertained and delighted as well! I'm happy to be a repeat customer!

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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Not happy, the cost was displayed as $1.50 - changed for a membership of $18. In dispute. Rip off.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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Renewed
January 6, 2017

Not as good as the previous years really pisses me off. Every time I try to mail my creation I have to sign in again

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Good fun to make and send
January 6, 2017

First thought didn't want to commit to a year. But had my monies worth in in the first day with New Years Day cards. Brilliant!

Date of experience: January 4, 2017
France
1 review
0 helpful votes
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Disappointed - too much old stuff
January 6, 2017

No new dance routines. Lots of rubbish. I send a card regularly to friends and can't find anything new to send that is appropriate. This is just too expensive. I can't even save the one card I made this Christmas without paying more. I am going to cancel my subscription.

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Crazy fun;-)
January 6, 2017

I've been making birthday, get well, valentine's (haven't delivered those yet) videos and been having a 'hoot':-)

Date of experience: January 4, 2017
Sweden
1 review
0 helpful votes
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Bringer of happiness
January 6, 2017

The first time I look at The JibJab from our Daughter, I will be surprised and merry!

One Question?: Can we carry on write in Swedish? Or German? I am very bad in the English language.:-)

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA