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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

South Dakota
3 reviews
0 helpful votes
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A hoot
January 12, 2017

1st timer. Easy to use. Lots of choices & variety. Folks receiving we're pleasantly surprised. I don't like auto subscription sign up in yr.

Date of experience: January 10, 2017
Italy
1 review
0 helpful votes
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Refund request
January 12, 2017

I would like to unsubscribe from your website, and be refunded the following amount 17,11. Indeed, i never wanted to pay this sum and suscribe to your website. I just wanted to create a vidéo and pay 1,89.
So thank you for unsubsribing and refund me the sum of 17.11.
Sincerely
Mlle Basso julia.

Date of experience: January 10, 2017
Alessandra S. JibJab Rep
over a year old

Hello! Please send an email to [email protected], and we will be more than happy to assist you.

Australia
1 review
0 helpful votes
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Didn't work
January 12, 2017

The photos didn't integrate into the clip.so I ended up with a pretty pointless song from 2 random faces for my wife's birthday.

Date of experience: January 10, 2017
Texas
1 review
0 helpful votes
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Gave one to my mom for her birthday and she laughed and thought it was great, also forward it to her relatives who also thought it was awesome

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
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Awesome app!
January 12, 2017

Great app. Fun to use, a lot of laughs! Never had any issues using it, easy to use and always worked. When I needed to get a hold of JibJab staff, they were very helpful and quick with their responses.

Date of experience: January 9, 2017
California
1 review
0 helpful votes
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Good Support
January 12, 2017

Enjoyed the animated theme just not using it often as I liked to. Emailed my concerns and it was taken care of in an excellent professional way.

Date of experience: January 9, 2017
Pennsylvania
1 review
0 helpful votes
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Lots of laughs
January 11, 2017

Your website was easy to work with and the results were great. It was hilarious and got great feedback.

Date of experience: January 9, 2017
New Jersey
1 review
0 helpful votes
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Love
January 11, 2017

I had so much fun with my grandson creating videos with him... only thing is I thought I was paying for one month, but was charged for a year... I'll be jb jabbing all year... loads of laughs..

Date of experience: January 9, 2017
Florida
1 review
1 helpful vote
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Excellent customer service.
January 11, 2017

I was having trouble entering the site because I had forgotten the email I used. Lenny worked very diligently to resolve the problem! Good service. CJB

Date of experience: January 9, 2017
Colorado
1 review
0 helpful votes
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A lot of fun
January 11, 2017

I really enjoy, sending jib jab to my friends and family, for different occasions, and we all laugh a lot.

Date of experience: January 9, 2017
Mississippi
1 review
0 helpful votes
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Funny
January 11, 2017

I joined because I spend a lot of money each year on bday cards. Now with one click it's done!
But if I want to change a feature in a face in my list. I have to start all over? Is there no where to edit existing?

Date of experience: January 9, 2017
Washington
1 review
0 helpful votes
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I miss the year in review feature
January 11, 2017

That feature was one thing that distinguished jib jab. Without it, there are better ecard sites.

Date of experience: January 9, 2017
Canada
1 review
0 helpful votes
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Needed a good laugh!
January 11, 2017

We received one from a friend and we had to join. I haven't toured the site yet but I will do that this week.

Date of experience: January 9, 2017
Florida
1 review
0 helpful votes
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Refund
January 11, 2017

I briefly clicked on a jibjab card to review what it might look like. I didn't use it but found a charge on my credit card for the subscription. I emailed them and within one day got a reply and a credit. Easy to deal with. Very satisfied with the customer service.

Date of experience: January 9, 2017
South Carolina
1 review
0 helpful votes
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FUN!
January 11, 2017

The birthday card was easy and fun for me to make and fun for the person who received it! I'll definitely send more for upcoming events.

Date of experience: January 9, 2017
Florida
1 review
0 helpful votes
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It took forever to change my settings to view in Chrome. Who uses Flash anymore? I wanted to do a video with 4 people, but the one I liked had 5. Needs more options for different number of people

Date of experience: January 9, 2017
Ohio
1 review
0 helpful votes
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Red Rifle BB Gun Catd
January 11, 2017

Hilariously funny! We really enjoyed the layout and design of the card and the way it turned out. Thanks.

Date of experience: January 9, 2017
GB
1 review
0 helpful votes
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Great idea well executed
January 11, 2017

Pretty easy to use, good selection of cards, shame the pricing model is so restrictive, would be great if you could pay for individual cards outside of the app.

Date of experience: January 9, 2017
France
1 review
0 helpful votes
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OK but need option
January 11, 2017

The site hasok options for video clips BUT it would be better to be able to delete the preset "greeting" (ie happy birthday/happy valentine's day) and replace it directly on the video with you own greeting

Date of experience: January 9, 2017
RU
1 review
0 helpful votes
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You must pay for all
January 11, 2017

You must pay for all! Even if you got one year for $18, you must pay for EACH movie to save it! So, why do we need to pay $18 for year?

Date of experience: January 9, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA