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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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1st timer. Easy to use. Lots of choices & variety. Folks receiving we're pleasantly surprised. I don't like auto subscription sign up in yr.
I would like to unsubscribe from your website, and be refunded the following amount 17,11. Indeed, i never wanted to pay this sum and suscribe to your website. I just wanted to create a vidéo and pay 1,89.
So thank you for unsubsribing and refund me the sum of 17.11.
Sincerely
Mlle Basso julia.
The photos didn't integrate into the clip.so I ended up with a pretty pointless song from 2 random faces for my wife's birthday.
Gave one to my mom for her birthday and she laughed and thought it was great, also forward it to her relatives who also thought it was awesome
Great app. Fun to use, a lot of laughs! Never had any issues using it, easy to use and always worked. When I needed to get a hold of JibJab staff, they were very helpful and quick with their responses.
Enjoyed the animated theme just not using it often as I liked to. Emailed my concerns and it was taken care of in an excellent professional way.
Your website was easy to work with and the results were great. It was hilarious and got great feedback.
I had so much fun with my grandson creating videos with him... only thing is I thought I was paying for one month, but was charged for a year... I'll be jb jabbing all year... loads of laughs..
I was having trouble entering the site because I had forgotten the email I used. Lenny worked very diligently to resolve the problem! Good service. CJB
I really enjoy, sending jib jab to my friends and family, for different occasions, and we all laugh a lot.
I joined because I spend a lot of money each year on bday cards. Now with one click it's done!
But if I want to change a feature in a face in my list. I have to start all over? Is there no where to edit existing?
That feature was one thing that distinguished jib jab. Without it, there are better ecard sites.
We received one from a friend and we had to join. I haven't toured the site yet but I will do that this week.
I briefly clicked on a jibjab card to review what it might look like. I didn't use it but found a charge on my credit card for the subscription. I emailed them and within one day got a reply and a credit. Easy to deal with. Very satisfied with the customer service.
It took forever to change my settings to view in Chrome. Who uses Flash anymore? I wanted to do a video with 4 people, but the one I liked had 5. Needs more options for different number of people
Hilariously funny! We really enjoyed the layout and design of the card and the way it turned out. Thanks.
Pretty easy to use, good selection of cards, shame the pricing model is so restrictive, would be great if you could pay for individual cards outside of the app.
The site hasok options for video clips BUT it would be better to be able to delete the preset "greeting" (ie happy birthday/happy valentine's day) and replace it directly on the video with you own greeting
You must pay for all! Even if you got one year for $18, you must pay for EACH movie to save it! So, why do we need to pay $18 for year?
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hello! Please send an email to [email protected], and we will be more than happy to assist you.