Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow jan w.
Unfollow jan w.
Share Review
Report Review

I stupidly did not read Jibjab did auto renewal.So was unpleasantly surprised when I saw a charge. As I say, it was all my fault. And being in Australia, I felt sort of helpless and frustrated! The team membders at JibJab got onto it immediately and fixed it no problems. Thanks guys and sorry for MY error. Xx jan wallace.

Date of experience: January 10, 2017
Australia
1 review
0 helpful votes
Follow Colin K.
Unfollow Colin K.
Share Review
Report Review

Funny
January 12, 2017

Would love to see a funny golf movie as I'm a golfer and would love to share it with friends and relatives

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
Follow Steve T.
Unfollow Steve T.
Share Review
Report Review

Fun and clever, professional as well.
January 12, 2017

Really great products and prompt, professional service when I needed help as well! Five Star from me!

Date of experience: January 10, 2017
California
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

Very dissatisfied
January 12, 2017

Only 1 person received the email that I sent on New Year's Eve several days
Late. I did not receive the email I sent to myself.
I contacted the "help" part of the app and to this date, I have not heard from anyone.
I want to know if I was charged for all of the emails that did not get delivered.
My last name is Brown, not Briwn.
Please have someone contact me telephonically at *******822.
Thank you,
Barbara Brown

Date of experience: January 10, 2017
Alessandra S. JibJab Rep
over a year old

Hello Barbara! Please send an email to [email protected] directly, and we will be more than happy to assist you.

California
1 review
0 helpful votes
Follow Rhonda W.
Unfollow Rhonda W.
Share Review
Report Review

Awesome customer service
January 12, 2017

Howard provided excellent customer service, he handled my issue quickly and efficiently. I would definitely recommend JibJab, it is a fun site. Unfortunately, I don't have the time to use it enough to pay a yearly fee.

Date of experience: January 10, 2017
New York
2 reviews
0 helpful votes
Follow Lynn B.
Unfollow Lynn B.
Share Review
Report Review

The best hoilday greetings ever!
January 12, 2017

I had so much fun creating and sharing the JobJab holiday greetings. I couldn't stop laughing and neither could my friends and family. Can't wait for the next time I can use them to brighten someone's day. Thanks.

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
Follow Estelle E.
Unfollow Estelle E.
Share Review
Report Review

Age may be a factor!
January 12, 2017

I am just a breath away from 91 yrs. So I am not very savvy with modern technology! I think I need some step to step instructions as to what to do. The instructions need to be very clear in terms I can understand.If you can give me some help I'd appreciate it. Thanks

Date of experience: January 10, 2017
Alessandra S. JibJab Rep
over a year old

Hello! We are more than happy to help. Please send an email to [email protected] and we will be happy to guide you through the process.

California
1 review
0 helpful votes
Follow Sheryl K.
Unfollow Sheryl K.
Share Review
Report Review

It has been three years since I last used Jib Jab, it was a lot more fun, and I think easier to post and send. Not sure I would want to stay at Jib Jab. I feel like I just wasted my money. Where did all the year end shows go? You stopped doing that in 2014, and there isn't anything really new.

Date of experience: January 10, 2017
India
1 review
0 helpful votes
Follow Steph R.
Unfollow Steph R.
Share Review
Report Review

Great service
January 12, 2017

Issues were quickly resolved without any hassle. Makes a refreshing change and would use again. Recommended. Thank you

Date of experience: January 10, 2017
New Mexico
1 review
0 helpful votes
Follow Dustin K.
Unfollow Dustin K.
Share Review
Report Review

Fun and easy to use
January 12, 2017

This site is very user friendly and you do not need lots of experience with computers to navigate it

Date of experience: January 10, 2017
North Carolina
1 review
0 helpful votes
Follow Kitty S.
Unfollow Kitty S.
Share Review
Report Review

I love JibJab!
January 12, 2017

It is a really hilarious site! Also, when my daughter tried to sneak a membership by me, they quickly refunded me my money!

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
Follow Chuck S.
Unfollow Chuck S.
Share Review
Report Review

Customer Service follow up
January 12, 2017

Excellent customer service; timely resolution for a double billing issue which really was my problem. Taylar at JibJab was wonderful in ensuring the problem was rectified. We love using the ecards featuring our staff at holiday times of the year; keep up the great work:-).

Date of experience: January 10, 2017
New York
1 review
0 helpful votes
Follow Susan l.
Unfollow Susan l.
Share Review
Report Review

Too much fun
January 12, 2017

Making and sending jibJab cards and videos is just too much fun and everyone just loves to get them.

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
Follow Ann g.
Unfollow Ann g.
Share Review
Report Review

Easy
January 12, 2017

My family always sends me jib jab cards and they are always fun to watch. Really easy and fun way to send cards for any season!

Date of experience: January 10, 2017
GB
1 review
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

Brilliant website
January 12, 2017

Have been a member for several years until I accidentally cancelled automatic renewal but quickly joined again. My friends love receiving jib jabs and I enjoy selecting them. They make people laugh and brighten up a dull day. Would recommend.

Date of experience: January 10, 2017
Kentucky
1 review
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Share Review
Report Review

Hilarious
January 12, 2017

LOVE making these cards. Wish you all offered more to chose from in a shorter waiting period. After awhile, selection gets "monotonous" and it is difficult to send cards to loved one's without repeating. Jib Jab crew needs to have 3-5 new creations every month. Some of these are a couple of years old!

Date of experience: January 10, 2017
Arkansas
1 review
0 helpful votes
Follow Sandy S.
Unfollow Sandy S.
Share Review
Report Review

Birthday card
January 12, 2017

Enjoyed using JibJab for the first time. I had to experiment with getting the correct placement for the mouth but there were no issues with the site or the end product. Thanks JibJab!

Date of experience: January 10, 2017
New Hampshire
1 review
0 helpful votes
Follow Leanna O.
Unfollow Leanna O.
Share Review
Report Review

The greatest Customer Service, ever.
January 12, 2017

I created my jib jab account a few years ago and truly love making them. Working on a remote team, it's nice to make silly videos to send to the team for birthdays when we can't actually celebrate. Unfortunately, I have to cancel my subscription as it is part of my resolution this year to remove automated subscriptions. JibJab took no offense to this and were super understanding and extremely willing to reimburse me. When I couldn't remember the email I had originally signed up with they didn't stop asking, which I could definitely see as the case for a site that thinks, "well she isn't persisting so lets keep charging her." Instead they made it clear that they wanted to make sure this issue was resolved and remained patient till I realized I had signed up with a really old email. I still love JibJab and if I create an e-card in the future I will of course come here to do so. Sometimes a membership you are canceling doesn't mean you don't like it, you just need to save a few pennies here and there and it is refreshing to know that without question jib jab is okay with that.

Date of experience: January 10, 2017
Brazil
1 review
0 helpful votes
Follow Lucas M.
Unfollow Lucas M.
Share Review
Report Review

Not enough
January 12, 2017

The quality of the image is poor compared to the price of the service and there is not much variaadade in the catalog. I want my refund!

Date of experience: January 10, 2017
Alessandra S. JibJab Rep
over a year old

Hi Lucas! Pease send an email to [email protected], and we will be more than happy to help you.

GB
1 review
0 helpful votes
Follow Susie P.
Unfollow Susie P.
Share Review
Report Review

Easy
January 12, 2017

Great site... Although a lot of the selections are really old and boring now and could be updated... also some suitable up to date ones for children.
Renewed my account for another and found it easy to do.

Date of experience: January 10, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA