JibJabReviews 12,899

I was trying to put faces on my birthday video for my son's birthday when the website took-off with it incomplete and not good! No way to stop it! I was/am unhappy!

Very easy to use and super fun e-cards, the only negative point was to have to pay an additional 1,99$ for downloading the video even after having paid the early subscription...
I think the option should be offered to pay for one card at the time or unlimited downloads with the yearly subscription.

I enjoyed looking at the variety of cards. I chose one for my 12 year old granddaughter's birthday and she actually loved it!

I really like the personalized cards. Wish there were more choices being added regularly. There is nothing else I would add to my comment.

Fun and innovative way to send greetings to family & friends. Wonderful customer support. Don't be afraid to set up an account - cancelling is a breeze. I'll be back!

I had an issue with my account and the staff worked diligently to resolve it. I contacted them yesterday and they began the process for fixing the error this morning. It was handled quickly.

The customer service team was extremely quick and efficient in supporting me with my concern, and rectified the situation within minutes!

The refund process was really quick. I received the full refund a few minutes after I submitted the form.

A fun way to congratulate friends on their birthdays, anniversary's, holidays or other occasions. Enjoy the videos.

I love imagining the surprise & delight of the person receiving a job jab card. I do wish there were more choices to a single person rather than being sent to several or even a group.

Formerly I could modify the faces

This time I was not allowed to-----------------------------------------------------------------------------------------------------

We joined jib jab so that we could send our 4 year old grandson a get well jib jab from us, preferably with our pictures. However, there was nothing appropriate for that at all. In fact, some of the samples were disturbing. But I guess I am stuck with it for a year.

I keep watching them over and over again... and I'm the sender not the receiver... it was fun choosing the best photo face to go with the animation.

Although the videos are fun, the selection does seem to be rather limited.
Biggest concern was the billing. The advertisement stated it would be $1.50 per month, what it did not clearly state was that I would be billed for a year up front. I do not like this kind of deviousness.

I was happy with the actual video itself, but when I read that the pricing was $1.50/month, billed in advance, it didn't seem as though the entire $18 was going to be charged to me at once. I found that misleading and would not have signed up had I known that.

Intended recipient did not receive the jibjab greeting despite multiple attempts to send via Facebook, text (sms and mms) and email.

We sent this fun dance card for a friend's birthday - she played it for the family and they loved it!

I had a billing issue that I requested to be reviewed and the support team at JibJib checked my question and made the change immediately and in less than a day.

If only everyone responded like this.

Took over 48 hours to get my download; and the phone app could use a little polishing. Support on weekends would be nice.

When I was auto renewed for Jib Jab (Thanks! Grand Kids!), I followed the easy prompts under 'Contact'. I wrote a quick email to request to stop the auto billing. I received a response from a REAL person shorty after and I was refunded within hour of my request! What great QUICK & polite service!
Thanks!