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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I use this application to treat family and friends with JibJab videos for their birthdays. It's a lot of fun.
The recipient loved the card - she watched it over and over again! It was really fun creating the e-card and more fun sending it with the anticipation of the birthday girl receiving it. Excellent!
This card took three days to open and a nightmare for passwords and problems. Think it not for us. Please cancel membership.
I liked the card I sent, but I don't know if it was opened by the senders. Other card sites send an email when it is opened. Also, I was looking for a get well card for someone who had orthopedic surgery and all I could find were cards about sickness.
As I said in the title, I have annoyed all of my friend's with these for years now. Some think they are funny, Some get pissed! But I have been amused every single time. The old software allowed for more detailed heads but small issue compared with my main request. More content! Millions isn't enough, the public demands more! More! And where do we come up with this content, you ask. I suggest buying some of Joel Veitch at *******@rathergood.com's stuff. Seems like it be beneficial to both of you, and more importantly, ME.
Excellent service, I highly recommend them! They do what they say they will do I email mailed them in the morning and got a answer the same day.
I was unaware of auto-renewal. Once charge came through on statement I contacted JibJab via internet. They promptly resolved the issue and issued a refund back to my credit card. I appreciate the no-hassle quick response. Thank you
Love the up to date music and variety of options. Just wish all the videos could be modified to whatever number of people needed rather than having to chose particular ones with the correct number of people. Also, couldn't figure out how to correct a is take without re-doing another video. There is no undo button.
Great way to send personalised greetings, have been a member since 2010 or so and my friends and family are so used to getting a Jibjab that if I forget to send one - they ask for one! LOL!
It was easy to figure out once I got the hang of it! Really fun options for music videos! Definitely wish there was an immediate way to download vs getting a receipt to do so but pretty user friendly!
I get such a kick making these cards, but it's even better when I get the responses I get when sending them! This is such a great idea, and I wish I had thought of it first! I highly recommend this site to anyone that likes sending cards for all seasons/reasons!
This is such a fun site to belong to! They do all the work and make it so easy for you to come up with a professional looking video to send your friends in literally minutes. All this for the price of a couple of greeting cards a year!
Some very clever ones. Others are ruined by throwing in profanity. There needs to be more full song funny dance numbers.
It was easy, fun to do, and hilarious to watch when finished. Will use again instead of a card as the recipient and friends can all enjoy on Facebook.
Family and friends cannot get over the JibJab cards I send to them... have practically become a marketing rep for the company- once someone gets a cards, THEY want to join JibJab. Great site, and even greater selection... always brings a smile to whomever's face receives one. Cannot recommend highly enough!
I was laughing so hard, I started to tear up. What a day brightener! My friends love receiving the videos also.
Sent in information about problem with New Years jibjab last week and haven't received a reply yet. Guess the laughs on me.
There are lots of options to choose from and the site was easy to use. My dad enjoyed the message I sent and is going to start using it himself!
Excellent
It is too bad we can't edit a head
Thank you, so much fun to create and to watch
Need a video with more heads
I was double billed charged $18.00 twice and no one has contacted me to explain why. I have been waiting two days for a response.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members