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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

France
1 review
1 helpful vote
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Interesting
January 27, 2017

I am not technically gifted and it took a while for me to send my first card. I am still learning...

Date of experience: January 25, 2017
Australia
1 review
1 helpful vote
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Rip off
January 27, 2017

I thought I was paying $18 for 1 yrs subscription and i/ts cost me nearly $25 for each video made one was shared on facebook and one emailed direct to person made the for.

Date of experience: January 25, 2017
Montana
1 review
0 helpful votes
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Birthday Fun
January 27, 2017

It was fun doing up pics of my friends and animals in the dances. The mouths were a bit tricky but finally started getting the hang of it all.
Made every one laugh, so that was the goal... Smiles and laughter!

Date of experience: January 24, 2017
California
2 reviews
0 helpful votes
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Lots of fun..
January 27, 2017

Really cool. Am going to have to get REALLY creative on who I can or will include! I have a few people in mind... especially some relatives. Heh, heh.

Date of experience: January 24, 2017
Pennsylvania
1 review
0 helpful votes
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Awesome and Easy!
January 26, 2017

Others I've tried, no one's face looks right. Either there's a gap or the angle is off. This one is easily customizable to fit the face. You can adjust size and angle of the face and the frames and can also adjust the mouth part in a lot of different ways so that everything works together perfectly to hilarious effect :)

Date of experience: January 24, 2017
Florida
1 review
0 helpful votes
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I had an account I had not used in a while and I had misplaced all my account information. I emailed the help desk and my account was identified and the issue cleared up in a day! Jib Jab was very responsive!

Date of experience: January 24, 2017
Georgia
1 review
0 helpful votes
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I have enjoyed jib jab for several years and had lots of fun sending cards to family and friends. Recently I had a customer service issue and it was resolved very quickly and efficiently. Thank you jib jab.

Date of experience: January 24, 2017
Louisiana
1 review
1 helpful vote
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Jib Jab has great customer service
January 26, 2017

We didn't realize we were paying for a year at once, only really wanted short term access. The refund request was easy and Jib Jab was incredibly fast receiving and processing our request. Thanks!

Date of experience: January 24, 2017
Florida
1 review
1 helpful vote
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Credit request
January 26, 2017

I requested a credit which was promptly taken care of. I will continue to recommend JibJab to anyone. Great company!

Date of experience: January 24, 2017
Norway
1 review
0 helpful votes
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Great Fun!
January 26, 2017

Had a lot of fun with JibJab. Hope You can make many more videos!
Need more, have made a lot of own vids, but need more!

Date of experience: January 24, 2017
New York
1 review
0 helpful votes
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Super fast resolution of refund issue
January 26, 2017

Couldn't be more impressed with speedy and courteous, no fuss response to my request for a refund after not remembering that my son had signed up for jibjab last year and so didn't know it would be an ongoing renewal and they just refunded the membership fee with no hassle whatsoever! Makes me want to support their company and I'm sure we will again.

Date of experience: January 24, 2017
Michigan
1 review
0 helpful votes
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Pure Fun
January 26, 2017

Love personalizing my cards. Family and friends get such a kick out of this. But its the young kids that really love getting a card with their body in motion.

Date of experience: January 24, 2017
Georgia
1 review
0 helpful votes
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Recipient could not open card
January 26, 2017

First time I used service it was unsuccessful. There is no mechanism in place to notify you of such a failure.

Date of experience: January 24, 2017
Arizona
1 review
0 helpful votes
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Great Job!
January 26, 2017

It was a fun experience, easy to navigate and use. You have new content occasionally which I love. Keep up the good work.

Date of experience: January 24, 2017
California
1 review
0 helpful votes
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Terrific
January 26, 2017

They are wonderful to work with. They are very professional and everything was done in a very timely manner. I would certainly reccommend them.

Date of experience: January 23, 2017
Arizona
1 review
0 helpful votes
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I've tried this app on several occasions and can't get a menu of current videos, can't get them to load photos right and can't get a preview of what the finished video looks like before sending on my android phone. So I'm deleting this app from my phone and ipad. Use at your own risk.

Date of experience: January 23, 2017
Alessandra S. — JibJab Rep
over a year old

Hello! Please send an email to [email protected] and we will be more than happy to help.

California
1 review
0 helpful votes
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Hidden Fees
January 26, 2017

Yes, I'd spend $18 a year for this service, bit not 2-3 dollars to download the video I just made. They don't tell you about the download fee in advance.

Date of experience: January 23, 2017
New York
2 reviews
0 helpful votes
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Perfect.
January 25, 2017

I havent come across a single person who has not thought this was hilarious, and got a good laugh out of it

Date of experience: January 23, 2017
California
1 review
0 helpful votes
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Upgrade to 1080p please!
January 25, 2017

I purchased a video and I think it was made in the 90's. It's pretty crazy that you don't have higher resolution options. This needs to be fixed. Thanks team.

Date of experience: January 23, 2017
Canada
1 review
0 helpful votes
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Issues with site
January 25, 2017

I have been using this site for about 6 years now.
When I activated for this year, the site no longer works from my computer and I had to install the app in order to be able to use my account.
I am not currently a satisfied customer

Date of experience: January 23, 2017
Alessandra S. — JibJab Rep
over a year old

Please send an email to [email protected] and we can help!

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA