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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Only problem I've found is being able to fine tune the mouth. The dancing memes are so much fun and I know a friend has received a birthday card or thank you when I pick up the phone and all I hear is someone laughing.
We all need something to laugh about right now.
The Jib Jabs are so easy to create and enjoyed by everyone! I use them for family, friends and work. Just remember your audience and be tasteful.
I asked for an ecard yo be sent on the 21st January as a birthday card, however it was sent on the 20th with no confirmation of this I only found out that it was sent by checking the history.
It keeps using someone else's face, not the one I pick. I'm 1 for 12 now. Will give it a rest & try another day.
Not happy. It is a cute site but when I joined I thought it was 1.50 but I was charged 18.00 for what they call "up front". This was not explained before submission of my billing info.
This so much fun for my grandsons and me. We have lots of belly laughs! Well worth $1.50 a month.
That's all for now.
I made a 5-person birthday video using "Celebration" from the 70's. I had a ball making it and a bigger thrill with how well it was received. The birthday girl loved it and shows it to everyone. What a perfect gift. It is made specifically for the recipient, is never returned or under-appreciated, costs virtually nothing, brings smiles and laughs and lasts forever.
Ad said it was $1.50 and didn't say anything about being charged 12 months at $1.50
I even canceled minutes later when I saw what they did. I delete JinJab off my iPhone.
But I still haven't gotten a credit.
Paid for app. Then after making the card was not able to send it via text. And did not notice anywhere that it could only be sent by e-mail and face book :(
The confirmation showed the text that I added and had a button to allow me to watch the card again. When I hit the button, nothing happened which lead me to wonder if the card had gone through! I had to contact the recipient to see if the card had gone through,
Fun putting smiles on other people's faces, would like to see more videos to use on my emails really enjoy it and my friends really like it and laugh and share what i send them.
I would like to subscribe for one month. But you took from me money for a whole year. Video quality is very poor. The new video is no longer created. For what I paid? I disappointed in you.
Traté de cargar fotos desde carpetas casi 4 horas. Desbloqueando todo lo que me minformaron desde el soporte técnico, pero nunca se pudieron cargar para poder continuar con los siguientes pasos del programa.
Allrady mady acopul of clips for the famely. Vary satesfide. Everybody loved it and they want more...
I've been a member for yrs. You need to come up with some new material with the e-cards and videos, Most of your things are good, but you need some new special video's overall you have a pretty enjoyable site, everyone I send something too really enjoys it
I had a problem with my account. It was hard to solve, but the service was very good. I got every day the result of the investigations. Very good from JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

