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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Iowa
1 review
2 helpful votes
Follow Victoria W.
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Only problem I've found is being able to fine tune the mouth. The dancing memes are so much fun and I know a friend has received a birthday card or thank you when I pick up the phone and all I hear is someone laughing.
We all need something to laugh about right now.

Date of experience: January 23, 2017
New Jersey
1 review
0 helpful votes
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So much fun
January 25, 2017

The Jib Jabs are so easy to create and enjoyed by everyone! I use them for family, friends and work. Just remember your audience and be tasteful.

Date of experience: January 23, 2017
Illinois
1 review
0 helpful votes
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Creative
January 25, 2017

I have a great time making them. I send them for all different occasions and friends and family enjoy them. It's Fun

Date of experience: January 23, 2017
GB
1 review
0 helpful votes
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Date sent
January 25, 2017

I asked for an ecard yo be sent on the 21st January as a birthday card, however it was sent on the 20th with no confirmation of this I only found out that it was sent by checking the history.

Date of experience: January 23, 2017
Texas
1 review
0 helpful votes
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Update. One star now.
January 25, 2017

It keeps using someone else's face, not the one I pick. I'm 1 for 12 now. Will give it a rest & try another day.

Date of experience: January 22, 2017
California
1 review
1 helpful vote
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I want a refund
January 24, 2017

Not happy. It is a cute site but when I joined I thought it was 1.50 but I was charged 18.00 for what they call "up front". This was not explained before submission of my billing info.

Date of experience: January 22, 2017
Washington
1 review
0 helpful votes
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Awesome
January 24, 2017

MY special person loved the ones I sent for her birthday. It brought a laugh and smile to her knowledge no she was being thought of in a special way.

Date of experience: January 22, 2017
Nevada
2 reviews
0 helpful votes
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Lots of belly laughs!
January 24, 2017

This so much fun for my grandsons and me. We have lots of belly laughs! Well worth $1.50 a month.

That's all for now.

Date of experience: January 22, 2017
California
1 review
0 helpful votes
Follow Lindsay K.
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A wonderful gift
January 24, 2017

I made a 5-person birthday video using "Celebration" from the 70's. I had a ball making it and a bigger thrill with how well it was received. The birthday girl loved it and shows it to everyone. What a perfect gift. It is made specifically for the recipient, is never returned or under-appreciated, costs virtually nothing, brings smiles and laughs and lasts forever.

Date of experience: January 22, 2017
Wisconsin
1 review
0 helpful votes
Follow Bid W.
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Ad said it was $1.50 and didn't say anything about being charged 12 months at $1.50
I even canceled minutes later when I saw what they did. I delete JinJab off my iPhone.
But I still haven't gotten a credit.

Date of experience: January 22, 2017
Arizona
2 reviews
0 helpful votes
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Bday card
January 24, 2017

Good until I needed to send it. I had to copy and paste it into my email. Not an awful experience just a bit annoying.

Date of experience: January 22, 2017
Washington
1 review
0 helpful votes
Follow Charissa W.
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Was not able to send card via text :(
January 24, 2017

Paid for app. Then after making the card was not able to send it via text. And did not notice anywhere that it could only be sent by e-mail and face book :(

Date of experience: January 22, 2017
Montana
1 review
0 helpful votes
Follow James C.
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The confirmation showed the text that I added and had a button to allow me to watch the card again. When I hit the button, nothing happened which lead me to wonder if the card had gone through! I had to contact the recipient to see if the card had gone through,

Date of experience: January 22, 2017
Texas
1 review
0 helpful votes
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Making smiles
January 24, 2017

Fun putting smiles on other people's faces, would like to see more videos to use on my emails really enjoy it and my friends really like it and laugh and share what i send them.

Date of experience: January 22, 2017
RU
1 review
0 helpful votes
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Very bad
January 24, 2017

I would like to subscribe for one month. But you took from me money for a whole year. Video quality is very poor. The new video is no longer created. For what I paid? I disappointed in you.

Date of experience: January 22, 2017
Argentina
1 review
0 helpful votes
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I can´t upload pictures
January 24, 2017

Traté de cargar fotos desde carpetas casi 4 horas. Desbloqueando todo lo que me minformaron desde el soporte técnico, pero nunca se pudieron cargar para poder continuar con los siguientes pasos del programa.

Date of experience: January 22, 2017
Ohio
1 review
0 helpful votes
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Awesome!
January 24, 2017

I have so much fun making cards and videos for my family. They love them. Love that I can share on FaceBook so easily.

Date of experience: January 22, 2017
Israel
1 review
0 helpful votes
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Graet site A++
January 24, 2017

Allrady mady acopul of clips for the famely. Vary satesfide. Everybody loved it and they want more...

Date of experience: January 21, 2017
Massachusetts
1 review
0 helpful votes
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Review
January 24, 2017

I've been a member for yrs. You need to come up with some new material with the e-cards and videos, Most of your things are good, but you need some new special video's overall you have a pretty enjoyable site, everyone I send something too really enjoys it

Date of experience: January 21, 2017
Belgium
1 review
0 helpful votes
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Very good service
January 23, 2017

I had a problem with my account. It was hard to solve, but the service was very good. I got every day the result of the investigations. Very good from JibJab!

Date of experience: January 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA