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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Requested by grandson
January 28, 2017

The kids love making and viewing the videos! They get such a kick out of seeing their face and watching themselves sing and dance! Worth every penny for a year-long subscription.

Date of experience: January 26, 2017
Maryland
1 review
0 helpful votes
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Excellent Customer Service
January 28, 2017

Called in to discuss an issue we had with billing and it was resolved within 48 hours with a full refund.

Date of experience: January 26, 2017
Colorado
1 review
0 helpful votes
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The Jibjab customer service department absolutely made my day by their hands-on, attentive, timely, and responsive approach to solving my problem. So often I feel like I am entering a black-hole of non-caring computers when I call a customer service department --- NOT SO with Jibjab! I knew that a caring attentive person was helping me.

Date of experience: January 26, 2017
Washington
1 review
1 helpful vote
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Somewhat Happy, Somewhat annoyed!
January 28, 2017

I've been a JibJab member for a number of years & have hoped for a quicker pace of new "Starring You" e-cards. Now that the membership cost has risen 50%, perhaps we'll see newer cards faster.
I also wasn't pleased that there was no notice of the price rise -- my membership was suspended at the date of 'automatic' renewal & I wasn't aware until I tried to send a card.
With that said, I love the cards!

Date of experience: January 26, 2017
Thailand
1 review
1 helpful vote
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Payment
January 28, 2017

Not cool that you go through the whole process of designing your card, uploading photos, sizing, etc, to then get to the end and find that you will be charged if you want to send it. Not cool

Date of experience: January 26, 2017
North Carolina
1 review
0 helpful votes
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TJ birthday greeting
January 28, 2017

Easy and fun. Easy and fast. Easy and simple. Easy and quick. Quick and easy. Simple and easy. Fast and easy. Fun and easy.

Date of experience: January 26, 2017
Canada
2 reviews
0 helpful votes
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So much fun!
January 28, 2017

Putting together the personalized card was very easy, and the result was hilarious. The recipient loved it, and that's what really counts.

Date of experience: January 26, 2017
Florida
1 review
0 helpful votes
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Refund
January 28, 2017

Denise worked diligently to get a refund to me. Responding quickly and resolved the issue. I appreciate her diligence.

Date of experience: January 26, 2017
New York
1 review
0 helpful votes
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Grate108
January 28, 2017

Was ok could of been less money and offer to send me e-mail notifications to let me know when available

Date of experience: January 26, 2017
Belgium
1 review
0 helpful votes
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Schitterend
January 28, 2017

Alles wat men wenst is hier te vinden! Leuke, lieve en humoristische kaarten en video boodschappen gemakkelijk zelf te bewerken.

Date of experience: January 26, 2017
Washington
2 reviews
0 helpful votes
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Love Jib-Jab
January 28, 2017

I really enjoyed having JibJab for a few years. This year I had them reverse my auto pay renewal. It was hassle free to do so and they reversed it with in a few hours of my request. Great customer service.

Date of experience: January 25, 2017
GB
1 review
0 helpful votes
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Very funny
January 28, 2017

An excellent site, occasionally let down by technical difficulties. A good variety of tracks available and the end result hysterical!

Date of experience: January 25, 2017
Nevada
1 review
0 helpful votes
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Michael's birthday greeting
January 27, 2017

It was very fun and easy to use. Ensured our friend got his greeting on his birthday and everyone thought it was funny.

Date of experience: January 25, 2017
GB
1 review
1 helpful vote
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Still no reply
January 27, 2017

Trying to cancel my subscription but can't get any acknowledgement for customer service ort support!

Date of experience: January 25, 2017
Alessandra S. — JibJab Rep
over a year old

Please send an email with [email protected] and we will be happy to help.

Colorado
1 review
0 helpful votes
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Request for refund granted.
January 27, 2017

I ask for a refund and I had a reply within 24 hrs. Within another 24 hrs. My refund was granted and on its way without delay. Contacts were very friendly and effective.

Date of experience: January 25, 2017
Spain
1 review
0 helpful votes
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Perfect
January 27, 2017

It is very fun, and your team is very profecional people.
Thanks for all.
Best Regats
Director of Weimaceuropa
Arshak Sahakyan

Date of experience: January 25, 2017
Canada
5 reviews
7 helpful votes
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Not a lot of choices for a subscription. But work s great. For a subscription they should be adding at least a card every 2 weeks or something.

Date of experience: January 25, 2017
Illinois
1 review
0 helpful votes
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Looks good but no customer service.
January 27, 2017

Those great little videos look really great until you try to download a picture in them. Nothing works and some computer tech blames it on your browser. Slow service that doesn't really solve the problem. Thinking I will need to cancel

Date of experience: January 25, 2017
New Jersey
2 reviews
0 helpful votes
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Excellent
January 27, 2017

Love the app! I would highly recommend this to anyone. It's is user friendly and makes for a great laugh!

Date of experience: January 25, 2017
GB
1 review
0 helpful votes
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Easy to use
January 27, 2017

Easy and quick to use. Fun for both sender and recipient. Previously I had received cards from a friend - now I can send them too. I hope the choice keep expanding.

Date of experience: January 25, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA