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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The kids love making and viewing the videos! They get such a kick out of seeing their face and watching themselves sing and dance! Worth every penny for a year-long subscription.
Called in to discuss an issue we had with billing and it was resolved within 48 hours with a full refund.
The Jibjab customer service department absolutely made my day by their hands-on, attentive, timely, and responsive approach to solving my problem. So often I feel like I am entering a black-hole of non-caring computers when I call a customer service department --- NOT SO with Jibjab! I knew that a caring attentive person was helping me.
I've been a JibJab member for a number of years & have hoped for a quicker pace of new "Starring You" e-cards. Now that the membership cost has risen 50%, perhaps we'll see newer cards faster.
I also wasn't pleased that there was no notice of the price rise -- my membership was suspended at the date of 'automatic' renewal & I wasn't aware until I tried to send a card.
With that said, I love the cards!
Not cool that you go through the whole process of designing your card, uploading photos, sizing, etc, to then get to the end and find that you will be charged if you want to send it. Not cool
Easy and fun. Easy and fast. Easy and simple. Easy and quick. Quick and easy. Simple and easy. Fast and easy. Fun and easy.
Putting together the personalized card was very easy, and the result was hilarious. The recipient loved it, and that's what really counts.
Was ok could of been less money and offer to send me e-mail notifications to let me know when available
Alles wat men wenst is hier te vinden! Leuke, lieve en humoristische kaarten en video boodschappen gemakkelijk zelf te bewerken.
I really enjoyed having JibJab for a few years. This year I had them reverse my auto pay renewal. It was hassle free to do so and they reversed it with in a few hours of my request. Great customer service.
An excellent site, occasionally let down by technical difficulties. A good variety of tracks available and the end result hysterical!
It was very fun and easy to use. Ensured our friend got his greeting on his birthday and everyone thought it was funny.
Trying to cancel my subscription but can't get any acknowledgement for customer service ort support!
I ask for a refund and I had a reply within 24 hrs. Within another 24 hrs. My refund was granted and on its way without delay. Contacts were very friendly and effective.
Not a lot of choices for a subscription. But work s great. For a subscription they should be adding at least a card every 2 weeks or something.
Those great little videos look really great until you try to download a picture in them. Nothing works and some computer tech blames it on your browser. Slow service that doesn't really solve the problem. Thinking I will need to cancel
Easy and quick to use. Fun for both sender and recipient. Previously I had received cards from a friend - now I can send them too. I hope the choice keep expanding.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Please send an email with [email protected] and we will be happy to help.