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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Greg H.
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Great birthday card!
January 30, 2017

My son thought the 'operatic birthday greeting' was hilarious. Overall the selection is OK but the cards are quite geared towards white folk. While I am one of those, my son is black so it was more difficult to find a card that reflected or portrayed someone of his colour. I went with the 'opera greeting' even though it is an old white guy singing because I knew that he would see the humour.

Date of experience: January 28, 2017
Florida
1 review
0 helpful votes
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Fun but not user friendly.
January 30, 2017

I used the "Happy" song but as I tried to add the photo, I had trouble scaling it and as I went to the final card, several times Pharrell Williams' picture would show up. When I tried to go back, I had to start from scratch.

Date of experience: January 28, 2017
TT
1 review
0 helpful votes
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Real belly laugh
January 30, 2017

My cousin sent me one on my 65 birthday, Mexican dance, Very apt as I am taking part in a reenactment of the. Alomo in July.
I then did one for my good friend who we are on holiday with in Tabago. Elvis fan. It went down a treat. Thank you.

Date of experience: January 28, 2017
France
1 review
0 helpful votes
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Bravo!
January 30, 2017

J ai fini par trouver le site de cartes virtuelles animées que je cherchais.
Félicitation pour ce site avec énormément de choix de photos et facile à utiliser.Le meilleur. Merci JibJab

Date of experience: January 28, 2017
Arizona
1 review
0 helpful votes
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Lousy
January 30, 2017

Bad you charged me for somerhing that i was unable to use or access. And then i saw that it was a fee for an entire year shame on you!

Date of experience: January 28, 2017
Alessandra S. JibJab Rep
over a year old

Hello! Please send an email to [email protected], and we will be more than happy to assist you.

Texas
1 review
0 helpful votes
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It is SO easy to make a jib jab card. I had no idea until I tried. The procedure to get the heads in is actually very simmple

Date of experience: January 27, 2017
Florida
1 review
0 helpful votes
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Fun
January 29, 2017

Wonderful fun and lots of interest. I love it. Who wouldn't.
People enjoy receiving jib jab birthday cards.

Date of experience: January 27, 2017
Washington
1 review
0 helpful votes
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The videos are fun
January 29, 2017

I just wish there were more options, especially for a video with a bunch of people in them. At least there are a few that you can put 5 in, though.

Date of experience: January 27, 2017
California
2 reviews
0 helpful votes
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Great fun!
January 29, 2017

Easy to use and so much fun to make these very funny cards to send to friends and family! The only problem is that I can not stop!

Date of experience: January 27, 2017
Virginia
1 review
0 helpful votes
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Refund Process
January 29, 2017

I worked with an excellent customer support specialist at JibJab who was able to process a refund professional and efficiently. She was very gracious and nice to work with.

Date of experience: January 27, 2017
New Jersey
1 review
0 helpful votes
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Please refund!
January 29, 2017

There is really nothing new in your inventory from 2 years ago. Please refund my money and cancel my account.

Date of experience: January 27, 2017
Alessandra S. JibJab Rep
over a year old

Hello! Please send an email to [email protected] and we will be happy to help.

Canada
1 review
0 helpful votes
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Laughing!
January 29, 2017

My girlfriend and I prepared some messages for our kids and for a friend, and we had a really great time doing it, looking at the results and imagining their reactions! Thank you for this barrel go laugh!

Date of experience: January 27, 2017
New York
1 review
0 helpful votes
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Heads
January 29, 2017

When we 1st joined jibjab you also had famous peoples head as well.
Bring back the jibjab heads as well
Also would be nice if there was a way to use more than 5 people on some cards

Date of experience: January 27, 2017
Iowa
1 review
0 helpful votes
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Easy to use
January 29, 2017

I know enough about computers to be dangerous, but i didn't have many issues downloading pictures and setting everything up. One issue is the playback is choppy if you don't let the video download over a few minutes first. The wifi is fast here, so the problem isn't that.

Date of experience: January 27, 2017
Kentucky
1 review
0 helpful votes
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Pretty Good
January 29, 2017

I have been a member with Jib Jab for several years now. I do love the videos. The only reason I did not give a higher score is because I do think there are some inappropriate videos. My kids love this site but I do not want them to send or play with the ones that I think are inappropriate.

I wish there was a family friendly version. Also the price has gone up at a few years ago I only paid about $12 dollars a year now it is $19.

Date of experience: January 27, 2017
Massachusetts
1 review
0 helpful votes
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Dunny, D. B. Funk & Coach
January 29, 2017

Sent three different great JibJab cards. Really easy and really enjoyed that. However, no response from anybody. "Larsen" e-cards has a way for the receiver to send a thank you right from receipt of the card so that the sender not only knows the receiver got it and when they got it (all you e-card folks do that), but also that they enjoyed it.

Date of experience: January 27, 2017
New York
1 review
0 helpful votes
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Using JibJab
January 29, 2017

JibJab is good but would be so much better if they bring back that feature where you are allowed to shape the face you are bringing in. Just dropping a face in a circle doesn't always look like that person.

Date of experience: January 27, 2017
Illinois
1 review
1 helpful vote
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Disappointed
January 29, 2017

Can't edit your video and get swindled into spending $20 to send a card (because you can't be charged per card). Because the first card I made couldn't be edited and because the selection isn't that great, I feel the "subscription" is not worth it at all.

Date of experience: January 27, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to [email protected] and we will be more than happy to help.

Germany
1 review
0 helpful votes
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Great Customer Support
January 29, 2017

I was having some billing issues and the team helped me out very quickly and resolved my issue within 2 days!
Fantastic customer service!

Date of experience: January 26, 2017
Australia
1 review
1 helpful vote
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I wish to cancel my subscription
January 29, 2017

I wish to cancel my subscription because I was not aware of the restrictions with using and saving the JibJabs. A fact you do not find out until after you have signed up and paid a subscription. I sent an email to you help address on the 27th December 2016, and never received a response.

Date of experience: January 26, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA