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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Jib Jab offers animated holiday choices that are easy to navigate in the selection and customization process. The joyous responses from the recipients say it all. Thank you! Please over more cartoon animation choices throughout the year similar to the sledding themed option from this past Christmas/New Years. How do you gather ideas for future card offerings? Jim
Please add less silly cards and more cards from the heart!
I picked the animation, added the face, wrote out the text. Then I went back and fixed up the placement of the face a little. Then sent it. The receiving party told me they did not get the text.
A waste of my time! A notification should have been given that the system was down before I started to create a card to send. I was a first time user and this is a real turn off
Simple to use website and brought unexpected fun to a birthday greeting. Recipient was suitably congratulated.
Die Nutzung war durch die englische Menüführung nicht ganz einfach, aber die Herstellung ging dann ganz gut.
Its super easy to create funny e-cards to send around. Very impressed with how good the finished product looks after a couple of minutes choosing a photo and highlighting the mouth.
A bit disappointed that I can't directly embed the video or download without having to pay additional costs. It integrates nicely with Facebook, but I can't store a copy of the video locally without paying another $2 on top of the yearly subscription.
Not worth you time money or effort. Faces and mouths not put where you place them. I cannot express enough how disappointed I am that I wasted actual money on this.
But I dont use it any more! Have not enough time for using the app! And my husband decided that no more!
All I wanted was to send my niece a birthday card.
First had to see if I still was a member (or known by your site)... I was
Then I made the card, but when I played it my niece's face wasn't there.
So I figured I had to become a member or subscribe. Can't remember what happened next but each time I had to do that I lost the download and started from scratch (pick category, pick card, download pic, center eyes, make mouth). Finally I saw that I had 3 or 4 of the same picture to the right of it and I was supposed to use the ones I had done already. And getting the message to 140 characters had me counting space by space over and over again...(you can tell... 140 characters is tough for me). At least 10 times I wrote new messages and each time I got an over 140 error message. Even though on a few occasions I counted 130 or less (I'd see the "characters left counter" with a number but still got the error). FINALLY I sent it and she never wrote back to say she got it. So I don't know if she did or not... Now I see there's a CAPTCHA below and perhaps all that I write now will not go through as I tend to misread the blurry run-on letters that appear... another 10 tries I feel may be in my future.
Made one purchase which went well, however I immediatey contacted them on billing issue and no response
Hi Julie! We respond to all emails within two days. Please send an email to [email protected] and we will be more than happy to help.
I enjoy using JibJab for sending fun greetings to family and friends --- but I would like to see some new choices --- so many of the videos and cards have been on the site for years -- time for some new stuff!
I thought it was $1.50/month, but they charged me $18/yr... the product as it stands is not worth $18/yr. I requested a refund, but 30 days elapsed and they absolutely, positively, will not ever, ever, never, reconsider anything past 30 days, because that is in their law. I feel ripped off.
I want my money back. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I thought that the $18 entitled you to some of the cartoon cards. WRONG! You have to pay $1.99 each for them on TOP of the membership. Guess I should have read the fine print. Turned out I had used the same one for Valentines day three years ago. Oooppsss... I turned off auto renew.
Hello,
I got an e-mail saying that my subscription had been refunded. No reason given. It took me a while to co-ordinate re-joining. Everyone was very charming but didn't really know how to help at first.
We need more jibjabs where you insert the faces. These are much more fun than the cartoons. Also, can we have a Jibjab of scuba divers please. All my pals are divers and I'd like to send something appropriate.
The categories were aptly named, and the process quick and easy to use. I'm middle aged and thought it might be tricky but it was straight forward.
Love the quirky humour :)
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gene!
Please send an email to [email protected]. We will be more than happy to help.