Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Normand R.
Unfollow Normand R.
Share Review
Report Review

No answer yet
February 22, 2017

I haven't received any answer from the person I've sent a video. So, I don't know if she have seen it or not. I don't know if you usually send an e-mail once the person has visualized the video, to advise that it has been viewed, since it's the first video I've sent. Actually, I've sent two videos to the same person, and I have no answer yet.

Date of experience: February 20, 2017
New York
2 reviews
0 helpful votes
Follow Matt B.
Unfollow Matt B.
Share Review
Report Review

Daughter loved it!
February 22, 2017

JibJab is always fun, not only for the recipient, but the creator! I always have a good laugh when creating a card!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Alex S.
Unfollow Alex S.
Share Review
Report Review

Locked in
February 22, 2017

JibJab locks you into a year-long contract just to use their site. The videos are fun, but you aren't going to use it enough to make it worth while.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Pretty Cool
February 22, 2017

I wish there had been more choices for Valentines Day card. Wanted to send to my grown kids but there wasn't anything to choose that fit that relationship.

Also, it was difficult to tweak the mouth and head size so that it fit properly. The mouth was especially difficult.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Matt E.
Unfollow Matt E.
Share Review
Report Review

Amazing! Utterly amazing!
February 22, 2017

I have zero complaints with the siteam or the app or the quality. Best money I've ever spent... I would and do recommend this to everyone I know, nobody is safe from the jibjab...

Date of experience: February 20, 2017
California
2 reviews
0 helpful votes
Follow Chris T.
Unfollow Chris T.
Share Review
Report Review

Great for Valentine's Day!
February 22, 2017

Loved using JibJab for Valentine's for my wife. It was easy, but clever. Personal and fun. I would recommend this as a tool for any holiday where you want to make someone laugh.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow E L.
Unfollow E L.
Share Review
Report Review

Highly amusing
February 22, 2017

Indeed it was, highly amusing. With the versatility of the first card, I hope to use more in the future.

Date of experience: February 20, 2017
Ireland
1 review
0 helpful votes
Follow Daniel J.
Unfollow Daniel J.
Share Review
Report Review

Great discovery!
February 22, 2017

Jibjab is a great site! Easy to use, good selection of vids. Got some big laughs out of the ecards i've sent. Will keep using them for birthdays and special occasions!

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Julie P.
Unfollow Julie P.
Share Review
Report Review

Awesome Thoughts
February 22, 2017

I enjoy sending these to loved ones and they bring a smile to my face and make me giggle!
It's worth the money to have engaging and unique messages sent out.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow Andy K.
Unfollow Andy K.
Share Review
Report Review

Brilliant site
February 22, 2017

I created a Valentine's card for my girlfriend, using the "I got you babe" cartoon, with our faces added. It was very easy to use and her reaction, when she received it, was 'ABSOLUTELY THE FUNNIEST, CLEVEREST ECARD I'VE EVER RECEIVED!'
Spot on JibJab! I will enjoy using you again!

Date of experience: February 20, 2017
Louisiana
1 review
0 helpful votes
Follow Ronda S.
Unfollow Ronda S.
Share Review
Report Review

Please cancel membership
February 22, 2017

Please cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel Please cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancelPlease cancel

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
Follow Rollis M.
Unfollow Rollis M.
Share Review
Report Review

Confused
February 22, 2017

It was hard for a first timer to complete the whole process. To require at least 100 words is dumb.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

Grandkids & Ice Baby Feb2017
February 22, 2017

Just a fun thing to do... great way for the kids to keep in touch while away.
Just signed up for a membership and cannot wait to use for anytime and holidays.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
Follow Marcia G.
Unfollow Marcia G.
Share Review
Report Review

Too sexy for this shirt.
February 22, 2017

I signed up specifically to send some Valentine's Day cards to four GRANDSONS ages 13-20. There was NOTHING appropriate. All of the cards were sexy and/or sexual. You need to expand certain categories so that what I refer to is not the case.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
Follow Mary V.
Unfollow Mary V.
Share Review
Report Review

So far, so good. Have recommended your sight to others already. Would like to see more individual cards that show only one character. It is often harder to do a group. Thanks to my daughter who recommended your sight.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Kim M.
Unfollow Kim M.
Share Review
Report Review

Cute... but what caught my attention was buying the one song for less than $5. But ending being charges for a years membership?

Date of experience: February 20, 2017
Michigan
1 review
0 helpful votes
Follow Kim W.
Unfollow Kim W.
Share Review
Report Review

Too Expensive
February 22, 2017

Found a couple of good cards, but overall too expensive. Also very few cards with multiple people/faces.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Claire D.
Unfollow Claire D.
Share Review
Report Review

Cheering people up
February 22, 2017

I so enjoy this, they kind of perk up the emails. Love the fact that you do themes like Holidays, Valentines etc... expresses different moods.

Date of experience: February 20, 2017
Denmark
1 review
0 helpful votes
Follow Marc B.
Unfollow Marc B.
Share Review
Report Review

I really like the application. However, I could use some more music videos - this is what really makes it fun to use!

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
Follow Johnny J.
Unfollow Johnny J.
Share Review
Report Review

Way OVER CHARGED
February 22, 2017

I Was told $1.99 and I was charged $18.00. Crooks...

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA