Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's fun and fairly easy to do and send.
A different way to get some laughs.
I need 100 characters to do the review which is ridiculous
My experience with Jib Jab was very fun for my wife to see on Valentine's day. However, I was charged $1.99 (which I thought was everything) and then $18.00 for I think a year's subscription. I am not sure it was necessary to pay the extra fee to have it delivered. So I'll be checking with JibJab in order to make sure this isn't one of those fees which automatically renews.
I signed up to make a video for my FB page. Even with paid subscription the ability to download costs extra, and I didn't want people to have to link off the site to see the video. Just having paid subscription for ecards doesn't seem worth it to me.
I wish I could line the mouth up better, but that's the only thing that is even a little bit frustrating. I'm very glad I did it A fun experience!
Excellent Apt, Great Fun, Worth Every $, Creates Hilarious Memories. Well Done Jib Jab Keep the categories' coming.
JibJab is definitely worth the money! So much fun to share with friends and family. Easy to use. Would give 5 stars but was hoping that faces through online site & mobile app would sync.
Customer service was very understanding, and solved my problem quickly.
I would recommend for people with many recipients.
It was so much fun creating these videos for my kids, finding just the right heads, and learning how delighted they were to receive their surprise!
I loved my Valentine video. I didn't like the clunkiness of the site and the inability to see how much I was going to pay for the video. It could be since I was doing it from my phone that the site seemed difficult to use.
I expected more music video and dance video options. I also didn't expect to pay an additional cost to download the Jib Jabs.
Would like to more variety your music needs a few more couples and would love a couple of more romantic ones.
When I saw that you had animated the song my wife and I consider "our" song, I knew I had to send it as a Valentine... and it was complete hit with her!
I was familiar with JibJab because of the funny and on point political videos they used to do. Had not seen any of their material for a few years but found a link for creating a Valentines Day greeting. Checked it out and found it easy to do, including the uploading and adapting photos, and the output was rather funny. The cost to join is also pretty reasonable for a one year membership.
Not complaining really, I am having much fun using your service... but I was born in 195... so I wish there was a greater selection of musical material from the early 60's through the 70's, and even into the 80's. My older grand kids love the music of the 60's, 70's and 80's. So just a suggestion >> if the baby boomers my age knew that your inventory of songs included a lot more 60's, 70's, 80's, -- well, you get the picture. By default, "we" are not into hip-hop, rap. But hey, to each his own... just sayin' -- wishing I could get my hands on pop music by groups like >> The Animals, Paul Revere and the Raiders, The Temptations, The Supremes, The Zombies, The Cars, The Eagles, The Police, on and on and on.
Fun to use but should cost less, maybe a small charge for each use instead of a yearly sign up. How about I enter as many characters as I please.
I have found using the site transferring photos to the heads very easy. Being able to save the faces helps save a lot of time. Not too many issues with my limited experience. Keep new and fresh videos would be my only request.
Love making jib jab ecards for my friends and family. Its a great lsugh evrrytime and the whole family can participate in msking the video. Fun for all!
My girlfriend loved it! The video was charming and novel. I'd like to see more songs added but I got to choose one I really liked.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

