Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Using jibjab is alot of fun. Allows you to express love using humor. I love it. Can't wait to use it again!
Love the music videos had me and friends in stitches. Please bring more music videos. I tend to use that feature more than the gifs
I set up 2 videos to be sent to my husband on Valentine's Day and he never received them. I paid for a membership in order for him to get those cards. I would like a refund!
I really enjoy sending and receiving JibJab greetings! They are hilariously funny and cute!
Thanks to whomever created!
Love that pictures and KNOWN music can be shared. Much more personal and clever way to commicate! There were so many great options that I had difficulty choosing the perfect one. I almost sent 3 different ones to the same person.
Easy to use. Lots of fun.
It would be nice to be able to see which pictures will do what in each video in advance. The downloaded videos come out a bit blurry but the links work great.
Very happy.
Very upset at the $18 charged that I didn't approved! I asked one time charge for $1.50 and your billing department or whatever charged my account for the whole year without my approval! Very wrong and I will be contacting the Yelp site if this doesn't get resolved soon!
Our "kids" grew up watching MTV videos and I decided to make a video with my husband & me as the 'stars'. Everyone got a good laugh and it turned out better than I imagined.
My mother was delighted. I used a pic of my father who has recently passed and one of her in the silent movie clip. She laughed on Valentine's. Thank You, Jib Jab.
I really wanted to send just one card. I do not want a subscription.
I sent the card but the photo was ill fitting and didn't look as good as I wanted. I had limited time and only one photo to choose from so I sent it anyway.
I want to cancel this subscription.
Love this. I have had more fun with this site. All of my family teams have enjoyed receiving their videos
Buen programa de diversión. Muy bueno. Permite comunicar sentimientos a su familia y amistades. Además los videos son de varias décadas a elección de los usuarios.
Not really impressed with this software at least not at the cost and why your company have a auto renew on this product?
I really like jib Jab!
Wish they would come out with new Birthday greetings!
They say a new one every month... I don't see that!
I seem to send the same ones over and over!
I have been a subscriber for several years!
I have been a Jib Jab user for years. I have used many of your ecards over and over and now have run out of choices. Will you be adding more soon? Also, some of your cards allow for optional choices of the number of heads you can use. I like that because sometimes there are families of 3. Can that option be added to more cards? Thanks for your fun ecards.
I love making these but I have some difficulty on my iPhone on the app. Tho able to do it, it takes longer than I think it should.
Easy fun and interesting. I do wish that the picture you upload could be deleted and readjusted. Besides that this game a real cool. Good programming.
After receiving a birthday video card (it was hilarious) decided to sign up and send some cards to friends. Great reviews from them also.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

