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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Animated greeting cards
February 22, 2017

Overall good but assembling card is a little tricky, less than intuitive. Often when you go back a step, you lose what you've done. And it's a bit expensive. But the cards are cute.

Date of experience: February 20, 2017
Indiana
1 review
0 helpful votes
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Best choice available
February 22, 2017

It was funny and he liked it, but not quite what I was looking for... you need something where you can put just a female's face for a cute valentine (for a guy she's dating or a close guy friend... NOT a declared love) or where it can be a combo of the two.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Great Fun
February 22, 2017

Great fun way to send an ecard. I am getting better at putting the faces together now. Would like to know how to delete my cropped photos as they all seem to be saved which can get confusing. Easy sight to use.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
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Feedback
February 22, 2017

The site is good. I do not like the fact that monthly subscription is the only option. I do no send enough of such cards for that; for me a pay-as-you-go option would bring me back.

Date of experience: February 20, 2017
Massachusetts
1 review
0 helpful votes
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Difficult then impossible
February 22, 2017

I tried several times to position the photo heads properly... only somewhat successful once. I kept going and failing to put in other photo heads in the double photo spots. It got so annoying that I want my $ 18.00. Please!

Date of experience: February 20, 2017
Massachusetts
1 review
0 helpful votes
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JibJabFun
February 22, 2017

We not only have fun sending them but the receivers of our cards are getting a big kick out of the cards and it makes their day!

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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Doing the JIbJab
February 22, 2017

The website was very easy to navigate and we had several hilarious options to choose from. Enjoyed every minute of the experience.

Date of experience: February 20, 2017
Massachusetts
2 reviews
0 helpful votes
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Valentine Surprise for My Sweetie
February 22, 2017

Easy to create and my wife absolutely loved her Valentine Surprise and showed it to everyone...

Date of experience: February 20, 2017
Virginia
1 review
0 helpful votes
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Everyone loved getting these personalized cards! I can't wait till there are more choices to pick from.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Valentine Funny Video
February 22, 2017

Was easy to do and there was a good selection of options to choose from. End product was really funny.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Excellent!
February 22, 2017

Very passionate about their company. Quick response! Amazing customer service! Thank you and God Bless!

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Rey satisfied
February 22, 2017

Can't say more the excellent product easy too use recommended to my friends. And hope to see more. Maybe it would be great too add more dances cards gif etc etc

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Awesome
February 22, 2017

Love the app I made several videos n even a valentine for wife she loved it more than flowers my grandkids couldn't stop. Laughing

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Gave us a laugh!
February 22, 2017

Made two videos for Valentines Day, and gave friends and family a smile. Used the classic 80's Aha one for my hubby and turned my daughter and her boyfriend into John Travolta and Olivia Newton John.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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My students love it!
February 22, 2017

I use Jib Jab as a reward for good behavior. If you have a web cam on your computer it makes it super fun and easy!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Kind of a rip off
February 22, 2017

It's cute and all, but to use it they charge a upfront fee for a year. You agree to that, then they charge you another $1.99 to be able to give the card you created to the person you made it for. So if you're not a frequent user, you just spent $22.00 for a cute card that was looked at once. I think I would have been better off with a Starbucks gift card!

Date of experience: February 20, 2017
Oklahoma
1 review
0 helpful votes
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Saved my $#*! on Valentines Day
February 22, 2017

I made my girlfriends day with my card from JibJab. She lives 100 miles away so we decided not to try to get together for Valentines Day dinner since it was on Tuesday.

My Jib Jab card made both of us smile!

Date of experience: February 20, 2017
Connecticut
3 reviews
0 helpful votes
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Love these cards!
February 22, 2017

This site is great! Quick, good variety, inexpensive My new card factory that I'll be using for every occasion I can!

Date of experience: February 20, 2017
Massachusetts
1 review
2 helpful votes
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Not multi cultural enough
February 22, 2017

Need more choices not every man is married to a woman. Not every white man is with a whites woman. Diversify, change it up.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Funny and appropriate
February 22, 2017

Made a Valentine that my wife LOVED - cute, funny and easy to do - didn't really want to join but it was worth it

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA