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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Heads don't fit properly, despite rotation and scaling tools.
Not many new selections, most are dated.
Mouth opening animation is poorly done.
Love this card giving product. Very easy to maneuver through. I needed to give a card to both a Birthday person and Valentine's Day persons.
Probably due to security constraints on my work computer, the jibjab site was very difficult to navigate and it took several attempts to get my payment accepted. Spent several hours getting my "production" completed. Was very happy with the end result, however.
I was very displeased to discover additional charges to the annual subscription to save downloads. Those downloads should be included in the membership cost. As soon as I can figure out how to do it I will cancel the automatic renewal.
I enjoy doing the cards but I wasn't able to do a thank you card for 6 people. Seems all the cards end at 5 :(
I've been a customer for over 3 years now and always get positive reviews from the people to whom I send JibJab cards! Keep freshening the inventory with new material, especially the video cards!
The promo said it was going to be $1 for the first month or two and I was charged $18.
I emailed your support people so they can cancel my membership ASAP.
It was a great success the video I made. So much fun. I would do it again. Your site is awesome. Thanks
Very disappointed I'm unable to share videos to Facebook which is the sole reason I signed up... I would like a refund but can't even see any information regarding contact etc
Love being the prankster. My kids my parents Friends and family all loved seeing them selves in their videos. Hillarious!
Made the greeting for Valentine's day & sent to my spouse, who never received it. Fortunately I copied the URL for the greeting and pasted it into my personal email when I discovered it had not been sent!
I set up a JibJab thinking it would be fun, but my video would not open, could not send it, I've tried to get a refund on my $18 I was charged for opening up an account, and I have not received one response from anyone yet at JibJab.
Highly disappointed, would never do this again, do not recommend to anyone. Too many bugs, hasn't been worked out yet...
When i post it to facebook, why cant it just open up and play, instead of routing it through jib jab, people have said to me its too much bother trying to get it to play, maybe i'm doing something wrong
I have enjoyed being referred to this great and fun site, a few years ago. My sister Melinda Nielsen, sent me a greeting... that was the beginning of my enjoyment in creating and sending Jib Jab eCards to my loved ones! Mahalo
I buy a service and then you charge extra to download? That is total bull$#*!, just like you requiring that I type 100 characters.
Where's all the new member Where's all the new member exclusives? Not many.? Not many. Where's all the new member exclusives? Not many.
Didn't remember my email and therefore took $20 for two valentine's video. Doesn't work for a year. Let's you in one time then your out. If I put last name you will steal more money.
Poor. The program doesn't work as the finished faces just have black mouths.
Amy now this is very irritating having to write 100 characters... going from bad to worse.
I sent the "You're The One That I What" video and my wife of 45 years loved it! It was a surprise and she kept it on the computer and she repeats it often
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

