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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Georgia
1 review
0 helpful votes
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So-so online greeting card service
February 22, 2017

Heads don't fit properly, despite rotation and scaling tools.
Not many new selections, most are dated.
Mouth opening animation is poorly done.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Great Product!
February 22, 2017

Love this card giving product. Very easy to maneuver through. I needed to give a card to both a Birthday person and Valentine's Day persons.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Probably due to security constraints on my work computer, the jibjab site was very difficult to navigate and it took several attempts to get my payment accepted. Spent several hours getting my "production" completed. Was very happy with the end result, however.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Annual Subscription and then some...
February 22, 2017

I was very displeased to discover additional charges to the annual subscription to save downloads. Those downloads should be included in the membership cost. As soon as I can figure out how to do it I will cancel the automatic renewal.

Date of experience: February 20, 2017
New York
2 reviews
0 helpful votes
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Fun but...
February 22, 2017

I enjoy doing the cards but I wasn't able to do a thank you card for 6 people. Seems all the cards end at 5 :(

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
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3+ years as a satisfied Jib-Jabber!
February 22, 2017

I've been a customer for over 3 years now and always get positive reviews from the people to whom I send JibJab cards! Keep freshening the inventory with new material, especially the video cards!

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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False advertising promo online.
February 22, 2017

The promo said it was going to be $1 for the first month or two and I was charged $18.
I emailed your support people so they can cancel my membership ASAP.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Jib Jab review
February 22, 2017

It was a great success the video I made. So much fun. I would do it again. Your site is awesome. Thanks

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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I want a refund
February 22, 2017

Very disappointed I'm unable to share videos to Facebook which is the sole reason I signed up... I would like a refund but can't even see any information regarding contact etc

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Fun fun fun
February 22, 2017

Love being the prankster. My kids my parents Friends and family all loved seeing them selves in their videos. Hillarious!

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
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Undelivered
February 22, 2017

Made the greeting for Valentine's day & sent to my spouse, who never received it. Fortunately I copied the URL for the greeting and pasted it into my personal email when I discovered it had not been sent!

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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No response at all yet
February 22, 2017

I set up a JibJab thinking it would be fun, but my video would not open, could not send it, I've tried to get a refund on my $18 I was charged for opening up an account, and I have not received one response from anyone yet at JibJab.

Highly disappointed, would never do this again, do not recommend to anyone. Too many bugs, hasn't been worked out yet...

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Facebook post
February 22, 2017

When i post it to facebook, why cant it just open up and play, instead of routing it through jib jab, people have said to me its too much bother trying to get it to play, maybe i'm doing something wrong

Date of experience: February 20, 2017
Hawaii
1 review
0 helpful votes
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I have enjoyed being referred to this great and fun site, a few years ago. My sister Melinda Nielsen, sent me a greeting... that was the beginning of my enjoyment in creating and sending Jib Jab eCards to my loved ones! Mahalo

Date of experience: February 20, 2017
Colorado
1 review
0 helpful votes
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$#*!ed by JipJip
February 22, 2017

I buy a service and then you charge extra to download? That is total bull$#*!, just like you requiring that I type 100 characters.

Date of experience: February 20, 2017
Utah
1 review
0 helpful votes
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Cool App.
February 22, 2017

Fun, easy, inexpensive. Great. Go subscribe! Lots of options throughout the year. I'd go for the annual membership.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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Not enough new videos.
February 22, 2017

Where's all the new member Where's all the new member exclusives? Not many.? Not many. Where's all the new member exclusives? Not many.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Stole my money
February 22, 2017

Didn't remember my email and therefore took $20 for two valentine's video. Doesn't work for a year. Let's you in one time then your out. If I put last name you will steal more money.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Doesn't work... silly black mouths.
February 22, 2017

Poor. The program doesn't work as the finished faces just have black mouths.
Amy now this is very irritating having to write 100 characters... going from bad to worse.

Date of experience: February 20, 2017
Louisiana
1 review
0 helpful votes
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Valentine Surprise
February 22, 2017

I sent the "You're The One That I What" video and my wife of 45 years loved it! It was a surprise and she kept it on the computer and she repeats it often

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA