Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was expecting a lot more for 19 dollars. There isn't a great deal of choice song wise. Few rock tracks wpuldnt go a miss. Cant even share on whatsapp. Will be asking for a refund.
I joined, (recurring payment) I paid (via Paypal), I made a video
THEN they want $1.99 more to download the video I made?
That is ridiculous. Why would I join (and pay a fee) just to have the
Ability to pay more to get the video I made?
It's a ridiculous rip-off
John - Columbus Ohio
I was very pleased with the ease of use of JibJab, and my recipients all had a chuckle and were pleased with the JibJab cards I sent.
My family loved the videos I sent them.
My only complaint is there is nothing for 6 people.
My immediate family is 6 people.
We've had such a good time with this easy to use application. Please keep sending new videos for me to try. Thank you!
It is a good apo. But there's a lot of times it messes up, plus
It needs a change in all dances and music videos.,
Actually all of it needs a makeover
I found the site very easy to use. The experience was very pleasant. I like the site very much and would recommend it.
Very good. Perhaps a bit pricey. Why do I have to join to buy a jib jab card? Why can't I just order one individually during the year as needed. Pay as you go.
Trying to figure out how to use is too hard and not worth the money. Need better instructions on how to use upfront
Since US mail is slow, I like to send jib jab cards for special occasions. I like the convenience of choosing the day the card will arrive and I like the humor of the personalized cards where you load your photo.
So much fun to be able to make personalized videos using your own face. Easy to use and add face pictures. Only thing I would like to see would be more videos to be able to use. It doesn't have to be music videos, just different videos for different occasions.
Good fun. Easy to use. I sent a card to family and friends and they all enjoyed it. A laugh a day...
Paid for the service and spent several hours trying to get my mother a birthday e-gift message and it didn't work and your tech's instruction did not resolve the issue. Very disappointed. You might want to provide access to a tech real-time. Not hours or even days later.
Easily signed up and found a fun Valentine greeting to send my husband. Can't wait to use it more with other holidays and birthdays.
Best laughs so far. I had tears in my eyes from laughing so hard. Thanks for that. Haven't laughed like that in a long time.
I like this site, But I wish you had a larger selection of everyday staring you choices. Would prefer this with more choices of male/female characters.
It was perfect for the two of us. Lived the music, silly graphics and antics of the characters. Thank you
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

