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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Disappointing
February 22, 2017

Was expecting a lot more for 19 dollars. There isn't a great deal of choice song wise. Few rock tracks wpuldnt go a miss. Cant even share on whatsapp. Will be asking for a refund.

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
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A TERRIBLE UNFAIR RIPOFF
February 22, 2017

I joined, (recurring payment) I paid (via Paypal), I made a video
THEN they want $1.99 more to download the video I made?
That is ridiculous. Why would I join (and pay a fee) just to have the
Ability to pay more to get the video I made?
It's a ridiculous rip-off
John - Columbus Ohio

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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JibJab experience
February 22, 2017

I was very pleased with the ease of use of JibJab, and my recipients all had a chuckle and were pleased with the JibJab cards I sent.

Date of experience: February 20, 2017
Massachusetts
1 review
0 helpful votes
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They laughed so hard
February 22, 2017

My family loved the videos I sent them.
My only complaint is there is nothing for 6 people.
My immediate family is 6 people.

Date of experience: February 20, 2017
Mexico
1 review
0 helpful votes
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Excellent!
February 22, 2017

We've had such a good time with this easy to use application. Please keep sending new videos for me to try. Thank you!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Somewhat satisfy
February 22, 2017

It is a good apo. But there's a lot of times it messes up, plus
It needs a change in all dances and music videos.,
Actually all of it needs a makeover

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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Awesome
February 22, 2017

I sent my girl 5 valentine days cards and she loved them. See them every so often. Planning on sending her more cards

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Valentines review
February 22, 2017

I found the site very easy to use. The experience was very pleasant. I like the site very much and would recommend it.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Good review
February 22, 2017

Very good. Perhaps a bit pricey. Why do I have to join to buy a jib jab card? Why can't I just order one individually during the year as needed. Pay as you go.

Date of experience: February 20, 2017
District of Columbia
1 review
0 helpful votes
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Excellent
February 22, 2017

Amazing... this has got me to be get close to my colleagues... my manager loves it... my friends request me to do this

Date of experience: February 20, 2017
North Carolina
2 reviews
0 helpful votes
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Poor instructions
February 22, 2017

Trying to figure out how to use is too hard and not worth the money. Need better instructions on how to use upfront

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Great Fun
February 22, 2017

Since US mail is slow, I like to send jib jab cards for special occasions. I like the convenience of choosing the day the card will arrive and I like the humor of the personalized cards where you load your photo.

Date of experience: February 20, 2017
Iowa
1 review
0 helpful votes
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Fun!
February 22, 2017

Used my coworkers faces. It was hilarious! It has been forwarded a bunch of times. I've posted for my nieces and nephews too.

Date of experience: February 20, 2017
Hawaii
2 reviews
0 helpful votes
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Great personalized videos
February 22, 2017

So much fun to be able to make personalized videos using your own face. Easy to use and add face pictures. Only thing I would like to see would be more videos to be able to use. It doesn't have to be music videos, just different videos for different occasions.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Gotta have a laugh
February 22, 2017

Good fun. Easy to use. I sent a card to family and friends and they all enjoyed it. A laugh a day...

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Paid for the service and spent several hours trying to get my mother a birthday e-gift message and it didn't work and your tech's instruction did not resolve the issue. Very disappointed. You might want to provide access to a tech real-time. Not hours or even days later.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Great Intial Experience
February 22, 2017

Easily signed up and found a fun Valentine greeting to send my husband. Can't wait to use it more with other holidays and birthdays.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Very cute cards. Love it
February 22, 2017

Best laughs so far. I had tears in my eyes from laughing so hard. Thanks for that. Haven't laughed like that in a long time.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Entertaining site to share with others.
February 22, 2017

I like this site, But I wish you had a larger selection of everyday staring you choices. Would prefer this with more choices of male/female characters.

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
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Super fun and funny
February 22, 2017

It was perfect for the two of us. Lived the music, silly graphics and antics of the characters. Thank you

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA