Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Rick K.
Unfollow Rick K.
Share Review
Report Review

Valentine
February 22, 2017

My Wife was unhappy with the Valentine, primarily as it only offered in a brunette colored hair and her hair is much lighter.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow Steve H.
Unfollow Steve H.
Share Review
Report Review

What?
February 22, 2017

Absolutely wonderful card and delivered when I wanted it. But, and this is a big but, why do I have to sign up for a recurring annual payment? Will be cancelling it shortly

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
Follow Daisy B.
Unfollow Daisy B.
Share Review
Report Review

You're The One That I Want
February 22, 2017

I made this for two people who actually perform this song LIVE with a band. This turned out just perfect!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Joyce R.
Unfollow Joyce R.
Share Review
Report Review

Love the cards, love making them, always wish there were even more to choose from, so keep doing them.

Date of experience: February 20, 2017
Hawaii
1 review
0 helpful votes
Follow Kellie H.
Unfollow Kellie H.
Share Review
Report Review

Good
February 22, 2017

I really like your site. I would love to see more new video cards. That's what is attractive and different about your site. I was a member before but stopped because there wasn't enough new videos.

Date of experience: February 20, 2017
Panama
1 review
0 helpful votes
Follow Jorge S.
Unfollow Jorge S.
Share Review
Report Review

Great App
February 22, 2017

Awesome and Funny App. I downloaded it for Valentines to use it as a card for my girlfriend. She really enjoyed it!

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

Great fun!
February 22, 2017

I've found myself using any opportunity to use this fun app! I would recommend it to anyone and a bargain for the price!

Date of experience: February 20, 2017
New Mexico
2 reviews
0 helpful votes
Follow Adrienne H.
Unfollow Adrienne H.
Share Review
Report Review

So much fun
February 22, 2017

I enjoy doing creative things with some humor thrown in the mix. Your JibJab cards make it easy for me to send friends and family funny stuff. Thank you. I laughed harder than I have for a long time while watching them.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
Follow Gina C.
Unfollow Gina C.
Share Review
Report Review

Jib Jab-a fun way to pass the time!
February 22, 2017

My anniversary was coming up and I wanted to surprise my husband with a funny video of us dancing together. After going to Jib Jab and putting together a video he and I had a good laugh. I

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Brenda M.
Unfollow Brenda M.
Share Review
Report Review

A Valentine's Day card
February 22, 2017

The card was easy to make and it delighted all who saw it! It was a lot of fun, creating a personal message for a loved one

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
Follow Julie L.
Unfollow Julie L.
Share Review
Report Review

Horrible experience
February 22, 2017

I am waiting on cistomer service to help me out of my monthly payments. Site just isnt working for me.

Date of experience: February 20, 2017
Minnesota
2 reviews
0 helpful votes
Follow Kashia C.
Unfollow Kashia C.
Share Review
Report Review

Valentines choices
February 22, 2017

I liked the variety of choices of Valentines, as there are many different scenarios to a couple:-) I sent one to my own husband as well as to some best friends.

Date of experience: February 20, 2017
North Carolina
2 reviews
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

Totally halarious!
February 22, 2017

Was easy, fun, and had a ball doing it. Look forward to sending more. For some reason wasn't able to pull up all of my photos to choice from, will have to check into this.

Date of experience: February 20, 2017
Connecticut
1 review
0 helpful votes
Follow Betsy R.
Unfollow Betsy R.
Share Review
Report Review

Dancing Boys in Girl's Legs!
February 22, 2017

My Grandsons and Granddaughters (ages 8-12) loved the Valentines I sent - especially, the boys seeing themselves dancing with girl's legs! (They're only ages 3-8.)
Which reminds me, you might want to consider offering more kid-friendly videos.

Date of experience: February 20, 2017
Spain
1 review
0 helpful votes
Follow Taddy A.
Unfollow Taddy A.
Share Review
Report Review

Fraudulent advertisement
February 22, 2017

I received a propaganda online offering Jibjab for $1,99 and I clicked and started using it... it was fun u til I received a charged on my credit xard of almist $20! This unaceptable! The real price wasn't published anywhere otherwuse I would have not buy it... I DEMAND MY MONEY BACK!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Virginia B.
Unfollow Virginia B.
Share Review
Report Review

Need new jibjabs
February 22, 2017

I would like there to be updates more often! I pay for this service but it's always the same. Please make more updated jibjabs so we have something to look forward to.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Theresa H.
Unfollow Theresa H.
Share Review
Report Review

Great way to send Greetings
February 22, 2017

It is such fun animating the cards with your own family members. The selection of cards and music are great. People really love it!

Date of experience: February 20, 2017
Missouri
1 review
0 helpful votes
Follow Marka D.
Unfollow Marka D.
Share Review
Report Review

Totally confused!
February 22, 2017

Paid for a year. After using 3 times was cancelled. Have written several times to ask to reinstate paid account at *******@gmail. Com. And delete free jibjab account at *******@yahoo.com. As of today nothing has been done. Said give you 2 business days to correct this problem. Well it didn't take you 2 days to take my money. I'm too old for all this confusion. End of story is IM DONE!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Peggy c.
Unfollow Peggy c.
Share Review
Report Review

Somewhat satisfied
February 22, 2017

I want to know that I will not receive any more payments. So many
Services charge monthly. I believe that my payment was for only
One time and I will not receive another request for payments. Thank you!
Peggy Cullinane *******303

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Share Review
Report Review

Having a lot of fun with this app!
February 22, 2017

Really easy to use and lots of variety in the templates and face shapes. Plenty of fun to be had here.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA