On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This doesn't work. The phone app doesn't connect to the account you have to set up. And they want payment up front and then try to get you to make for each video... asked for a refund which was promptly done
I have asked for help on how to get your whole face into the picture. But have not received any help yet.
I really liked the egg ecard but others didn't appeal. Was given full refund of my subscription. Well done.
Easy, fast and fun. Have only used for valentines, but can imagine using JibJab for all occasions. First one I ever received was from a friend at Christmas. That was also the first I'd ever heard of jibjab.
Awesome, easy to useat, BUT need more content. Fun to use. Friends are enjoy receiving the videos. Again, not enough content.
A fair amount of effort required on sender's part, so I save my efforts for really close friends and family. Worth it, though. My favorite so far is "You and me, babe!" because you used the circling bit.
I messed up and how I adjusted the mouth movement and had to delete the pictures and start from scratch-Pain the rear
Awesome website! I had a lot of fun sending a jib jab to my wife for Valentine's Day. I especially like that one of my former students from Cobourg, ON is now a jib jab employee!
The first video was just fine. After that it wouldn't load additional faces... so I could no longer use the service.
I had a lot of fun putting together the jibjab videos for Valentines Day on FB. There was quite the variety to choose from. Looking forward to making another one.
Impressive. Parties I sent the cards to were also impressed...
Valentine's Day is usually pretty lame... but not this year! I thoroughly entertained myself all darned day, spreading the love via JibJab to friends and family.
Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you!
Have as much fun making them as I have sharing them. The format is super easy on a computer or a phone.
Plain and simple: it didn't work. It would only let me upload one face. After numerous tries, I gave up and cancelled my subscription. I would please like my $18 back.
Jib Jab is dependable and a great way to send that extra special message to family and friends. Being able to plan a delivery date and notification of delivery is appreciated.
I never saw my video I did post anywhere. What went wrong. I redid it 3 times with 2 different videos and we never saw any of them posted. Louise
Great site... great site... great site... great site... great site... great site... great site... great site... great site... great site... great site...
Okay. It's a US site, so I understand why US holidays are hot stuff. The basic idea is fine, and i believe this is good fun, and a great alternative to postcards.
But I find myself looking for more stuff for various personal occasions, and without building upon contemporary pop music that I don't care about.
I would like more movie inspired jokes like "Temple of Cake", more jokes with music that isn't some kind of Gangnam Style (a sleigh ride with Grieg is an all too rare example), and more "I love you"s and "Just because" with other music styles.
One great thing is they've made it easy to personalize videos with different numbers of people.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members