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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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I do not think there is enough day to day, thinking of you, wishing you well, that kind of thing available.

There is a lot for male, female in relationships, but not enough for family. I will not renew my subscription for next year, unless there is more to offer for the average person with a net work of friends and family.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Problem reading Valentine messages.
February 22, 2017

Enjoyed making a dancing Valentine but recipients couldn't download or open them. Also, couldn't create a couple of the cards. After adding 3 photos could not go to the next step of adding a personalized message. System kept taking me back to the beginning.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Unable to download videos
February 22, 2017

Thought that purchasing the premium subscription for a year would allow download of the videos but these are still charged@ $2 / download which's disappointing.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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"Free" but required payment
February 22, 2017

App would not let me procede until I created a paid account. Then would not save properly. Had to go through the process repeatedly before finally completing.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Addictive fun - get creative!
February 22, 2017

Great fun, easy to do and you can get creative! I found it mildly addictive and produced 7 different ones in half an hour!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Valentine Fun
February 22, 2017

Sent my son and girlfriend a valentine day greeting that they loved. I easily
Uploaded their faces so that their caricatures danced and sang to "I've Got You Babe". Would recommend the site.

Date of experience: February 20, 2017
Ireland
2 reviews
0 helpful votes
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Efficient
February 22, 2017

Great customer service and an efficient refund.
Couldn't fault the service I received
One email and my problem was sorted immediately

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Great product.
February 22, 2017

Easy to use and reasonably priced. Needs more content but that will happen over time. Also would be nice to be able to save my work to my hard drive without having to pay for them all the time. I already bought a membership.

Date of experience: February 20, 2017
Colorado
1 review
0 helpful votes
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Can't always fit faces in, and wish there was more selections, but lots of fun overall. Wish the original disco elves and country Christmas elves were available still.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Jib review
February 22, 2017

It is fun making and sending them. Get lots of laughs from friends and family who receive them. Easy and friendly to use.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Valentine's Day card to spouse
February 22, 2017

Thought these would be cute, but didn't like the mouth area on either card I chose!

Tapping on the mouth and just having it move would have been a lot better than trying to fix a black line that ended up looking to a tally weird!

Date of experience: February 20, 2017
Arkansas
1 review
0 helpful votes
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Not for me!
February 22, 2017

It didn't accept our photo the first time so it ruined the moment. I've tried to get a refund with no response.

Date of experience: February 20, 2017
Colorado
1 review
0 helpful votes
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Old guy likes the cut of his jibjab.
February 22, 2017

I'm really not very good at working with computers, but JibJab made this so user friendly, even an old guy like me could surprise and even wow his wife.

Date of experience: February 20, 2017
South Carolina
1 review
0 helpful votes
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Good Product, Good Price
February 22, 2017

I had a blast creating vids with my grand kids. I think that they may have enjoyed even more than me. Plus, they are proud to have created something.

Date of experience: February 20, 2017
Japan
1 review
0 helpful votes
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Cooool cards
February 22, 2017

Great cards - everyone loves them - nice to be back again. I would really like there to be more cards to choose from, so please continue making funky cards - thank you.

Date of experience: February 20, 2017
Nevada
1 review
0 helpful votes
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I will give it another 6 months and if new material is not on the site for video cars I will be cancelling.

Date of experience: February 20, 2017
Sweden
1 review
0 helpful votes
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Tes
February 22, 2017

Tes set set se ett erwr dfdffg fg s fedfg fg xf gfzd fd d

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Need info
February 22, 2017

Want info on how NOT to renew membership at the end of the year. I like jib jab but when I signed up it was hard to see how to unsubscribe at the end of year and not be charged automatically.

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
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Very good except the knowing what i was paying part so i made my cartoon and then i clicked finish or what ever and put it up on fb but had to figure out what type of membership and cost i had incured

Date of experience: February 20, 2017
Tennessee
2 reviews
1 helpful vote
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Great Fun for me and my friends!
February 22, 2017

I have heard from several people to whom I send a video and they loved them! They especially loved the dancing ones. This is an easy and fun way to keep in touch. I recommend JibJab as it will always make someone smile.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA