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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Bad video quality and Selection.
I dont like the videos tipe and there quiality - not hd and the sound isnt good enough
I paid into Jibjab and found that you have to pay extra to download a video, which I feel if you pay for premium service, downloads should be included. I would really love to cancel my service to jibjab and get a refund.
I have enjoyed making and sending Jib Jabs to friends and family on special occasions, birthdays or just for fun
I seen the Ad on facebook decided to try it out. I was not impressed. You would think there would be a lot more to the site since i was dropping 18 dollars on a subscription. There were only two songs and are worth anything the rest of the songs are not very creative.
It is necessary to have more videos. Otherwise, there is no need to subscribe for another year. Please try to add more current music video clips to your site.
I created a birthday card and i lost it. I am paying for something that someone did not get. Not sure how it was lost but it went off my screen with all my payment information.
My friends enjoyed the cards I sent to them however there is an additional payment required if you want to download and retain cards you have made. Thats an unexpected cost and the reason I quit after one day of use and did receive a refund.
I was desperate to send a card to a family member and had run out of time to mail it, so I created one on Jib Jab. Apparently there's no option to pay per card, or per month even. You have to buy a yearly subscription to send just one card. It seems really scammy and tacky. Seems like such an unnecessary money grab.
Made several of these and they were enjoyed. Wish there were a couple of "friends" ones - not just birthdays, or holidays. Just because... I need to figure out the mouth part better tho.
I never laughed so hard! Was having a very bad month, this was the first laugh I had in weeks! I watched it over and over. Loved it!
Easy to use. Cards are fun to give and fun to receive.
Like the tracking system. At first was not sure if all cards sent were covered in the annual fee - download fees bit confusing.
The animated e-card I sent did not perform correctly. I was unhappy and wanted a membership refund. JibJab gave me the refund with no hassle at all.
I am so glad I joined. I've already sent so many cards and they are hilarious. It is definitely worth the money.
The price I hope it is much cheaper since I just use it once or twice a month, the video much better finish and not in limited time
They let me make this really cute Valentines video and after I was excited about it and had spent all kinds of time making it, they dropped the bomb that it was going to be $18 for the year subscription. I paid it because I was already so far in and then it gives the option to download the video - FOR ANOTHER $1.99! WAY too much money for what you get and once in the 'family', and able to see the options for other videos, etc, it's not all that impressive and there weren't a lot I could see myself using in the future. So basically, if I want to keep the minute and a half long video I made myself, I will be in $20 with a CHANCE that I MIGHT make a couple more videos throughout the year to make it worth spending the $18, but will still have to pay another $1.99 every time I want to KEEP a video I make? Not happy. But the video I made, although I can't keep it, is really cute so that's why the one star.
A friend posted one of these clips and I was so impressed with it I had to do one myself with the missus.
I sent JibJab an email regarding an issue I was having and they replied to me immediately and resolved my issue that day! I am very impressed with the customer service I received from Taylar! And then to even receive follow up from JibJab to make sure I was satisfied is A+ service!
I used JibJab to make a digital valentine for my Mom, Wife, and Sisters. They LOVED it, and were amazed at my mad animation skills. JibJab makes me look gooooooood. Worth every penny!
I have had so much fun cropping and pasting various faces into the scenarios, honestly, it should be illegal! LOL
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

