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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Israel
1 review
0 helpful votes
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Bad video quality and Selection
February 24, 2017

Bad video quality and Selection.
I dont like the videos tipe and there quiality - not hd and the sound isnt good enough

Date of experience: February 22, 2017
New York
1 review
1 helpful vote
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You Pay Premium and you cannot download
February 24, 2017

I paid into Jibjab and found that you have to pay extra to download a video, which I feel if you pay for premium service, downloads should be included. I would really love to cancel my service to jibjab and get a refund.

Date of experience: February 22, 2017
Australia
1 review
0 helpful votes
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A lot of fun
February 24, 2017

I have enjoyed making and sending Jib Jabs to friends and family on special occasions, birthdays or just for fun

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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Thought there was more.
February 24, 2017

I seen the Ad on facebook decided to try it out. I was not impressed. You would think there would be a lot more to the site since i was dropping 18 dollars on a subscription. There were only two songs and are worth anything the rest of the songs are not very creative.

Date of experience: February 21, 2017
Germany
1 review
0 helpful votes
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Boring
February 24, 2017

It is necessary to have more videos. Otherwise, there is no need to subscribe for another year. Please try to add more current music video clips to your site.

Date of experience: February 21, 2017
Canada
1 review
0 helpful votes
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Poor
February 24, 2017

I created a birthday card and i lost it. I am paying for something that someone did not get. Not sure how it was lost but it went off my screen with all my payment information.

Date of experience: February 21, 2017
Virginia
1 review
1 helpful vote
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Convenient and easy to use
February 24, 2017

My friends enjoyed the cards I sent to them however there is an additional payment required if you want to download and retain cards you have made. Thats an unexpected cost and the reason I quit after one day of use and did receive a refund.

Date of experience: February 21, 2017
New York
1 review
1 helpful vote
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I was desperate to send a card to a family member and had run out of time to mail it, so I created one on Jib Jab. Apparently there's no option to pay per card, or per month even. You have to buy a yearly subscription to send just one card. It seems really scammy and tacky. Seems like such an unnecessary money grab.

Date of experience: February 21, 2017
Georgia
1 review
0 helpful votes
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Had fun with my Jib Jab day!
February 24, 2017

Made several of these and they were enjoyed. Wish there were a couple of "friends" ones - not just birthdays, or holidays. Just because... I need to figure out the mouth part better tho.

Date of experience: February 21, 2017
California
1 review
0 helpful votes
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Fun
February 24, 2017

Though I haven't heard back from the recipient of the Jib Jab, I enjoyed making it and receiving it myself.

Date of experience: February 21, 2017
California
1 review
0 helpful votes
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Husband Loves them.
February 24, 2017

I never laughed so hard! Was having a very bad month, this was the first laugh I had in weeks! I watched it over and over. Loved it!

Date of experience: February 21, 2017
Canada
1 review
0 helpful votes
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Amazing Site - Love the cards
February 24, 2017

Easy to use. Cards are fun to give and fun to receive.
Like the tracking system. At first was not sure if all cards sent were covered in the annual fee - download fees bit confusing.

Date of experience: February 21, 2017
Oregon
1 review
0 helpful votes
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Honored their 100% guarantee
February 24, 2017

The animated e-card I sent did not perform correctly. I was unhappy and wanted a membership refund. JibJab gave me the refund with no hassle at all.

Date of experience: February 21, 2017
Pennsylvania
1 review
0 helpful votes
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Love it
February 24, 2017

I am so glad I joined. I've already sent so many cards and they are hilarious. It is definitely worth the money.

Date of experience: February 21, 2017
Philippines
1 review
0 helpful votes
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The price I hope it is much cheaper since I just use it once or twice a month, the video much better finish and not in limited time

Date of experience: February 21, 2017
New Hampshire
1 review
0 helpful votes
Follow Stacy A.
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Too Much Money and MORE hidden fees!
February 24, 2017

They let me make this really cute Valentines video and after I was excited about it and had spent all kinds of time making it, they dropped the bomb that it was going to be $18 for the year subscription. I paid it because I was already so far in and then it gives the option to download the video - FOR ANOTHER $1.99! WAY too much money for what you get and once in the 'family', and able to see the options for other videos, etc, it's not all that impressive and there weren't a lot I could see myself using in the future. So basically, if I want to keep the minute and a half long video I made myself, I will be in $20 with a CHANCE that I MIGHT make a couple more videos throughout the year to make it worth spending the $18, but will still have to pay another $1.99 every time I want to KEEP a video I make? Not happy. But the video I made, although I can't keep it, is really cute so that's why the one star.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Valentines day
February 24, 2017

A friend posted one of these clips and I was so impressed with it I had to do one myself with the missus.

Date of experience: February 21, 2017
New Jersey
1 review
0 helpful votes
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Excellent Customer Service!
February 23, 2017

I sent JibJab an email regarding an issue I was having and they replied to me immediately and resolved my issue that day! I am very impressed with the customer service I received from Taylar! And then to even receive follow up from JibJab to make sure I was satisfied is A+ service!

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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Best. Valentine's. Ever.
February 23, 2017

I used JibJab to make a digital valentine for my Mom, Wife, and Sisters. They LOVED it, and were amazed at my mad animation skills. JibJab makes me look gooooooood. Worth every penny!

Date of experience: February 21, 2017
Canada
1 review
0 helpful votes
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Love this app!
February 23, 2017

I have had so much fun cropping and pasting various faces into the scenarios, honestly, it should be illegal! LOL

Date of experience: February 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA