Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hard to match. Hard to match face and Hard to match face and mouth. Hard to match face and mouth. Hard to match face and mouth. Hard to match face and mouth. Hard to match face and mouth. Hard to match face and mouth.
I have been a JibJab subscriber for a couple of years now, and I have always enjoyed the great variety, and ever-expanding content for creating cards.
It was a great little app that allows us to have some fun with friends. Everyone enjoyed and had a great laugh at the expense of each other. Keep producing more songs for us to have more fun with.
I have definitely made my wife laugh watching me in the roll of John Travolta in Grease or jumping around the kitchen as a peanut butter sandwich. She told me it her made her day and i was really pleased.
Can not resolve log on issue. Do not pay attention to all my emails describing what was going on. Asking questions that where answered previously. Very frustrating!
I have raised a dispute with PayPal. I was suppose to be billed a one off £1 but have enter into an annual subscription.
Soon as I saw this site, I knew I would have a lot of fun with it, not to mention my wife loving her Valentine's Day card.
Wanted to send my girlfriend a Valentines card. She didn't get it. When a company screws up my first order, I rarely give them a second chance. I certainly will not if it pertains to my love life!
It's difficult to use. Takes a while to get delivered. Too High Priced! Tried to contact customer service. Never heard back.
When the 5 grandkids come over they love to take turns playing jib jab. It's fun for me to hear them laugh so hard.
I have been a long term JibJab member and am disappointed with the infrequency at which new cards are introduced to the site. One fairly quickly runs through the material and has to turn to other sources for cards. Will probably not renew membership.
Laughted so hard nearly peed my pants and so did the receipient of the Bday cards. Yes, I made 4 for one guy. He asked for more lol
Good work, guys!
Creates enduring ripples of laughter throughout the community of recipients. I will not be sending many conventional cards of congratulation in the future
Taylar responded to my request quickly when I asked for a refund for the auto renewal membership. Thank You for your good customer service.
I don't like that you can't edit after choosing the pics. Also lining up the mouth with the PIC is not easy.
It's fun, but too expensive, and for $18 I think you should be able to download for free. AN additional 1.99 is ridiculous. Also, your music sucks! There are only a few good songs and most of them are too sexual to use your friends in them. Great for overly sexualized and attention seeking teenagers with bad taste in music.
I would of given 5 Stars but wish had more music videos with just 1-3 people also. But they are so much fun and awesome to make for every one I know, can't help but to laugh entire video, they are hilarious!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

