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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Selecting faces from my photos was fun and easy. Seeing them perform in the videos was hilarious! Everyone who sees them is seriously amused!
Thank you all for providing this hilarious way to keep in touch with friends and relatives.
I'd like to discontinue my membership thank you very much! I don't need the service any longer. I appreciate your understanding.
It allows me to easily provide smiles and laughter to my friends and family. I always use the video starring me options.
I forgot I signed up for a membership and I contacted their customer service and they handled the resolution quickly and they provided a refund. It was so easy and stress-free that I will definitely be recommending JibJab to friends and family.
I had received several "cards" from family and friends in the past and finally joined myself. I had been out shopping three times trying to find the "perfect" card for a long time friend and gave up the search. That is when I turned to JibJab. Well just learning the ways to get my photos and searching all the possibilities for the photos on the JibJab site took a long time and I probably could have gone out shopping again but I stuck with it and finally figured out the system. I think I like it now. The years JibJab subscription is a lot less expensive than the cost of a few greeting cards and the gas to drive to a store. So I hope I am satisfied for the next year.
Cards arrive at recipient e-mail without the picture on it, just a question mark. Already sent the e-mail 2 times.
Love this is really neat it's very funny all my friends loved it I enjoyed making it and my friends enjoyed watching it I look forward to seeing more songs added
Loved seeing my family and friends in singing and dancing videos. Easy to use and fun to play with. Glad I subscribed!
My friend had difficulty opening the ecard - she finally was able to view it. But I was a little disappointed.
It's fun to send people cards that can give them another reason to smile. It's a quick and easy way to stay in touch( you do need a photo library of your friends faces to accomplish thus.)
Good site, funny stuff easy to use. I have only used this one other time. I decided to use the pay portion
Of site and I discovered there is a lot more you can do if you get an account
The most fun I've had in awhile... I JibJabbed all my friends for V Day. It was the best way for a single person to find the fun in what is normally considered a "Couples Day".
It was hard to get the faces right, and the when I wanted to go back to get it right, it was already sent w/ the wrong face. So I had to start all over again.
One morning, I realized it was my sister's birthday and I had forgotten. I tried to find a belated birthday greeting card and was extremely dissappointed in the choices the card store had. Since she lives on the other coast, lunch would not work. Within 15 minutes I created a video birthday card, customizing the card with family member faces. Within a few hours she called me, still laughing. She loved it! Thanks Jib Jab!
Please refund my money. This was a case of fraud on my bank account. I did not authorize a charge to Jib Jab on February 19,2017 in the amount of 18.00. My name is Elizabeth A. Atwell. My email is *******@zoominternet.net. Phone me at *******740.
This is a great site. It literally was about 10 minutes of being on it for one video. It was easy to navigate and not very expensive.
Easy to use and very fast. Great site to use. I couldn't be more happier with the site. I plan to ise it all year long.
Sent card to friends in California. They loved it but it showed up as spam. The cards are very funny and I plan on sending again in a couple of weeks.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

