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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Virginia
1 review
0 helpful votes
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Too much fun!
February 26, 2017

Selecting faces from my photos was fun and easy. Seeing them perform in the videos was hilarious! Everyone who sees them is seriously amused!
Thank you all for providing this hilarious way to keep in touch with friends and relatives.

Date of experience: February 23, 2017
Louisiana
1 review
0 helpful votes
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Great App
February 26, 2017

I've been a JibJab fan for years and this app lets me enjoy it even more. Bite the bullet, join up! Thank me later.

Date of experience: February 23, 2017
Florida
1 review
0 helpful votes
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I'd like to discontinue my membership thank you very much! I don't need the service any longer. I appreciate your understanding.

Date of experience: February 23, 2017
Arizona
1 review
0 helpful votes
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Love Jibjab
February 26, 2017

It allows me to easily provide smiles and laughter to my friends and family. I always use the video starring me options.

Date of experience: February 23, 2017
Texas
1 review
0 helpful votes
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Easy and Stress-free
February 25, 2017

I forgot I signed up for a membership and I contacted their customer service and they handled the resolution quickly and they provided a refund. It was so easy and stress-free that I will definitely be recommending JibJab to friends and family.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
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Finally decided to join.
February 25, 2017

I had received several "cards" from family and friends in the past and finally joined myself. I had been out shopping three times trying to find the "perfect" card for a long time friend and gave up the search. That is when I turned to JibJab. Well just learning the ways to get my photos and searching all the possibilities for the photos on the JibJab site took a long time and I probably could have gone out shopping again but I stuck with it and finally figured out the system. I think I like it now. The years JibJab subscription is a lot less expensive than the cost of a few greeting cards and the gas to drive to a store. So I hope I am satisfied for the next year.

Date of experience: February 23, 2017
Massachusetts
1 review
0 helpful votes
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Cards arrive faulty
February 25, 2017

Cards arrive at recipient e-mail without the picture on it, just a question mark. Already sent the e-mail 2 times.

Date of experience: February 23, 2017
Pennsylvania
2 reviews
0 helpful votes
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Love this little experience
February 25, 2017

Love this is really neat it's very funny all my friends loved it I enjoyed making it and my friends enjoyed watching it I look forward to seeing more songs added

Date of experience: February 23, 2017
Illinois
2 reviews
0 helpful votes
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So much fun!
February 25, 2017

Loved seeing my family and friends in singing and dancing videos. Easy to use and fun to play with. Glad I subscribed!

Date of experience: February 23, 2017
Canada
1 review
0 helpful votes
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I am very happy with every jib jab I send and so do my friends when they receive one I have nothing more to say

Date of experience: February 23, 2017
Hawaii
1 review
0 helpful votes
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First Review
February 25, 2017

My friend had difficulty opening the ecard - she finally was able to view it. But I was a little disappointed.

Date of experience: February 23, 2017
Arizona
1 review
0 helpful votes
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Fun with greeting cards
February 25, 2017

It's fun to send people cards that can give them another reason to smile. It's a quick and easy way to stay in touch( you do need a photo library of your friends faces to accomplish thus.)

Date of experience: February 23, 2017
Ohio
1 review
0 helpful votes
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Funny site
February 25, 2017

Good site, funny stuff easy to use. I have only used this one other time. I decided to use the pay portion
Of site and I discovered there is a lot more you can do if you get an account

Date of experience: February 23, 2017
Oregon
1 review
0 helpful votes
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Lots of Laughs
February 25, 2017

The most fun I've had in awhile... I JibJabbed all my friends for V Day. It was the best way for a single person to find the fun in what is normally considered a "Couples Day".

Date of experience: February 23, 2017
Wisconsin
1 review
0 helpful votes
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I got you babe
February 25, 2017

It was hard to get the faces right, and the when I wanted to go back to get it right, it was already sent w/ the wrong face. So I had to start all over again.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
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One morning, I realized it was my sister's birthday and I had forgotten. I tried to find a belated birthday greeting card and was extremely dissappointed in the choices the card store had. Since she lives on the other coast, lunch would not work. Within 15 minutes I created a video birthday card, customizing the card with family member faces. Within a few hours she called me, still laughing. She loved it! Thanks Jib Jab!

Date of experience: February 23, 2017
Pennsylvania
1 review
0 helpful votes
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I never ordered this
February 25, 2017

Please refund my money. This was a case of fraud on my bank account. I did not authorize a charge to Jib Jab on February 19,2017 in the amount of 18.00. My name is Elizabeth A. Atwell. My email is *******@zoominternet.net. Phone me at *******740.

Date of experience: February 23, 2017
Alaska
1 review
0 helpful votes
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This is a great site. It literally was about 10 minutes of being on it for one video. It was easy to navigate and not very expensive.

Date of experience: February 23, 2017
Colorado
1 review
0 helpful votes
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Lots of fun
February 25, 2017

Easy to use and very fast. Great site to use. I couldn't be more happier with the site. I plan to ise it all year long.

Date of experience: February 23, 2017
New York
1 review
0 helpful votes
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New subscriber
February 25, 2017

Sent card to friends in California. They loved it but it showed up as spam. The cards are very funny and I plan on sending again in a couple of weeks.

Date of experience: February 23, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA