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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Now they Charge $18 join fee, and then a $2 download charge and not tell you after you pay $18. Ripoff! I want my money back.

Date of experience: February 25, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to [email protected] and we can help!

Florida
1 review
0 helpful votes
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Not what I wanted
February 27, 2017

I wanted to pay for one thing. Not a year. I hit send. Got an automatic payment charge. Still waiting for a response from customer service

Date of experience: February 25, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to [email protected] and we can help!

Indiana
1 review
0 helpful votes
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Rib Tickling Jib Jab Fun!
February 27, 2017

I love it, cool to put friends and family faces on stuff like this. You need to have some pet and animal Jib Jab like "WHO LET THE DOGS OUT"

Date of experience: February 25, 2017
Canada
1 review
0 helpful votes
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I am satisfied
February 27, 2017

These are fun and looking forward to sending several cards through the year. I just wish there was more control mixing the number of people on each card. For example, if five and you only want to put in four faces, otherwise happy with the site.

Date of experience: February 25, 2017
Illinois
1 review
0 helpful votes
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VALENTINES #you suck
February 27, 2017

I finally decided to use your site for a valentines card and you failed miserably. You crashed hard. So my payment was for "0" (zero) nada null. If I had wanted it for anything else, I would not have had a problem paying you. In addition, I did not know which picture that I was uploading to, whether it was the female or the male figure. Choice indication was not there.

Disappointed,
Dilli
Dilligaf Igivezero

Date of experience: February 24, 2017
Georgia
2 reviews
1 helpful vote
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Suggested Changes
February 26, 2017

It would be nice to be able to play your finished product and either approve it or be able to change it as needed rather than complete and start over from scratch. It would be nice to add or edit faces without having to start a card.

Date of experience: February 24, 2017
Bulgaria
1 review
0 helpful votes
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It was a blast!
February 26, 2017

Can't wait until the next special day for someone.
Everyone enjoy my rendition of our holiday cheer. Perhaps a few more musical tunes would be good also

Date of experience: February 24, 2017
Wisconsin
1 review
0 helpful votes
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Not for me!
February 26, 2017

Too vulgar. Thought it would be more family friendly. I dont think I will be using this site in the future.

Date of experience: February 24, 2017
Washington
1 review
0 helpful votes
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Not great for Facebook
February 26, 2017

I mainly purchased this for Facebook fun, but they really aren't great because they take too long to load. If they could load faster and then maybe run for even a shorter amount of time (at least a few of them) - that would be ideal! Some way to get people to WANT to open it.

Date of experience: February 24, 2017
Australia
1 review
0 helpful votes
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Superb
February 26, 2017

The software is a lot of fun and easy to use. I find the interface and capacity to create faces simple and straight forward. I would like to see a re 'Farewell' category moving forward though.

Date of experience: February 24, 2017
GB
1 review
0 helpful votes
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Great fun
February 26, 2017

Some great cards to send. Always make you laugh. Nice to be able to choose the number of people to be in the video from 1 up to 5 Great fun

Date of experience: February 24, 2017
New Jersey
1 review
0 helpful votes
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It doesn't work
February 26, 2017

Sent several texts, still i can't do anything. I need it for Valentine Day. It is not useful anymore. Please unsuscribe me.

Date of experience: February 24, 2017
Arkansas
1 review
0 helpful votes
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JibJab review February 2017
February 26, 2017

JibJab is fun and easy to use. People have really enjoyed the cards I have sent. The one downside is the download times can be really slow, but overall a good experience.

Date of experience: February 24, 2017
Colorado
1 review
0 helpful votes
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Fun. Need more options
February 26, 2017

Enjoyable to use. Wish there were more options for different size groups of people. For instance, want to send card with 4 family members. Very few options

Date of experience: February 24, 2017
Oregon
1 review
0 helpful votes
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Fun
February 26, 2017

Had fun making e-cards for family. Lots of choices. Lots of ideas. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc.

Date of experience: February 24, 2017
Louisiana
1 review
0 helpful votes
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Jib Jab and me
February 26, 2017

It was so much fun making my video and looking at all the different videos to choose from.
Thank you so much. My friends and I had a very good time and will be talking about it for quite some time. My friends cant wait to make a video.
Thanks again,
Debra

Date of experience: February 24, 2017
Canada
1 review
0 helpful votes
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JibJab is fun and easy.
February 26, 2017

I get a real pleasure in using JIbJab to sent out cute personal funny ditties to friends and family members far away. I also find it very easy to use and i cant say that about a lot of programs on here

Date of experience: February 24, 2017
Missouri
2 reviews
0 helpful votes
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Need more non-photo insert cards
February 26, 2017

I generally don't do the photo-insert cards. I would like to see a greater selection of non-insert cards. I am in danger of re-sending the same ones to my family members.

Date of experience: February 24, 2017
Oregon
1 review
0 helpful votes
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Such Spontaneous Fun!
February 26, 2017

I really enjoyed picking and completing my video and look forward to doing more as well as sending other cards.

Date of experience: February 24, 2017
California
1 review
0 helpful votes
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Unexpected
February 26, 2017

So happy to support this creativity. We all need more JibJab these days. Easy to use and great, quick support.

Date of experience: February 23, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA