Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Now they Charge $18 join fee, and then a $2 download charge and not tell you after you pay $18. Ripoff! I want my money back.
I wanted to pay for one thing. Not a year. I hit send. Got an automatic payment charge. Still waiting for a response from customer service
Please send an email to [email protected] and we can help!
I love it, cool to put friends and family faces on stuff like this. You need to have some pet and animal Jib Jab like "WHO LET THE DOGS OUT"
These are fun and looking forward to sending several cards through the year. I just wish there was more control mixing the number of people on each card. For example, if five and you only want to put in four faces, otherwise happy with the site.
I finally decided to use your site for a valentines card and you failed miserably. You crashed hard. So my payment was for "0" (zero) nada null. If I had wanted it for anything else, I would not have had a problem paying you. In addition, I did not know which picture that I was uploading to, whether it was the female or the male figure. Choice indication was not there.
Disappointed,
Dilli
Dilligaf Igivezero
It would be nice to be able to play your finished product and either approve it or be able to change it as needed rather than complete and start over from scratch. It would be nice to add or edit faces without having to start a card.
Can't wait until the next special day for someone.
Everyone enjoy my rendition of our holiday cheer. Perhaps a few more musical tunes would be good also
Too vulgar. Thought it would be more family friendly. I dont think I will be using this site in the future.
I mainly purchased this for Facebook fun, but they really aren't great because they take too long to load. If they could load faster and then maybe run for even a shorter amount of time (at least a few of them) - that would be ideal! Some way to get people to WANT to open it.
The software is a lot of fun and easy to use. I find the interface and capacity to create faces simple and straight forward. I would like to see a re 'Farewell' category moving forward though.
Sent several texts, still i can't do anything. I need it for Valentine Day. It is not useful anymore. Please unsuscribe me.
JibJab is fun and easy to use. People have really enjoyed the cards I have sent. The one downside is the download times can be really slow, but overall a good experience.
Enjoyable to use. Wish there were more options for different size groups of people. For instance, want to send card with 4 family members. Very few options
It was so much fun making my video and looking at all the different videos to choose from.
Thank you so much. My friends and I had a very good time and will be talking about it for quite some time. My friends cant wait to make a video.
Thanks again,
Debra
I get a real pleasure in using JIbJab to sent out cute personal funny ditties to friends and family members far away. I also find it very easy to use and i cant say that about a lot of programs on here
I generally don't do the photo-insert cards. I would like to see a greater selection of non-insert cards. I am in danger of re-sending the same ones to my family members.
I really enjoyed picking and completing my video and look forward to doing more as well as sending other cards.
So happy to support this creativity. We all need more JibJab these days. Easy to use and great, quick support.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Please send an email to [email protected] and we can help!