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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
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Wow! Love the creativity
February 28, 2017

OK, this is a fun site. I am driving all my friend nuts with these videos. They love them all. I had a little bit of trouble getting the process of creating faces but once I was past that hurdle it was all down hill. Fun.

Date of experience: February 26, 2017
Kentucky
1 review
1 helpful vote
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Fun App!
February 28, 2017

Had a lot of fun making a valentine video for my hubby. Very easy to set up and he laughed when I showed it to him.

Date of experience: February 26, 2017
Rhode Island
1 review
1 helpful vote
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A Laugh Out Loud Experience
February 28, 2017

Great fun to do! Something extra special! I always receive comments telling me how humorous the card was. Hilarious is my most frequent comment!

Date of experience: February 26, 2017
Texas
1 review
0 helpful votes
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Disappointing
February 28, 2017

I didn't get a receipt and my son didn't get his birthday card. This is the first email I've received, so I know the email is correct. I tried to get in touch on line and it said email and password were both incorrect. VERY frustrating experience.
Also, I wanted a card to feature my son's face, but all I could find was featuring me.
Joanna Sullivan

Date of experience: February 26, 2017
Alessandra S. JibJab Rep
over a year old

Hello!

We are more than happy to help with this. Please send an email to [email protected] and we can help!

Arizona
1 review
0 helpful votes
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Some good options
February 28, 2017

There are some good options. But they are limited. I wish there were more high quality original videos.

Date of experience: February 26, 2017
Canada
1 review
0 helpful votes
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Sent to my brother-in-law for his 65th birthday. He's still laughing & they even shared it on FB. As my sister said, " The grandkids will enjoy for years to come."
Couldn't have picked better. Hilarious

Date of experience: February 26, 2017
Texas
1 review
0 helpful votes
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Old stuff
February 28, 2017

Need to have more new cards with talking faces. Same cards all the time. Have no new selections for talking faces

Date of experience: February 26, 2017
Illinois
1 review
0 helpful votes
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Service issue
February 28, 2017

I scheduled emails and the person did not get them...

Date of experience: February 26, 2017
New Jersey
1 review
0 helpful votes
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I want my money back
February 28, 2017

Not what i had thought it would be like. I want to cancel the payment. I do not know what else to put since this needs one hundred characters.

Date of experience: February 26, 2017
Alessandra S. JibJab Rep
over a year old

We are more than happy to help with this. Please send an email to [email protected] and we can help!

Australia
1 review
1 helpful vote
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Lynne
February 28, 2017

Takes a while to set up. Most cards are not suitable for our grandchildren. Couldnt remember who I sent cards to so History was not as helpful as it could have been. No birthday reminders. Couldn't work out how to edit after I scheduled as card ended up being scheduled for wrong day. Not sure how. Would have had to remove and start again so card is going to be a day late. Couldn't download card either as suggested could be possible. Probably didn't understand how even though I thought I had read the directions.

Date of experience: February 26, 2017
GB
1 review
0 helpful votes
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Overcharged
February 28, 2017

Charged for an ongoing annual payment which I'm trying to cancel with no luck!
Seemed a good idea at the time!

Date of experience: February 26, 2017
Alessandra S. JibJab Rep
over a year old

We are more than happy to help with this. Please send an email to [email protected]!

Oregon
1 review
1 helpful vote
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My young neighbors would send me a JibJab at Christmas what a hoot but could only imagine how difficult making such an intricate card would be I was in awe. This year they just now sent a Valentine JibJab card I laughed a real hoot. After viewing and wanting more smiles I said hey you can do that so I jumped in joined and did 3 dance cards which were fantastic, easy and now building my head collection. I also didn't want to do a tutorial but just see if this old chick could figure it out... pushing up 80 yrs. JibJab is so user friendly and hey everyone likes to see themselves as a star and once again with a slick bod and those great moves. Thanks for these feel good variety of cards to select from well done JibJab.
One comment:
One would like to save them for later sending to friends/family but for this Senior widow's budget $1.99 is to prohibitive for me for each one. My first one I saved and didn't realize the cost was for one.

Date of experience: February 25, 2017
Maryland
1 review
0 helpful votes
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I could not get it to work
February 28, 2017

I would like my money back. I could not get it to work. I am not at all satisfied with the product and find it to be uncompatible with my phone. I dont have the time to. Spend hours trying to figure it out.

Date of experience: February 25, 2017
Alessandra S. JibJab Rep
over a year old

Hello!
Please send an email to [email protected] and we can help!

California
1 review
0 helpful votes
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I WANTED TO SEND MY SISTER A BIRTHDAY CARD, SOMETHING A LITTLE DIFFERENT, SENTIMENTAL YET FUN, I WAS SURFING THE WEB, AND HAPPENED UPON JIBJAB, WELL, THAT TOOK CARE OF THE REST OF THAT DAYS ACTIVITIES. I DID FIND A CARD FOR MY SISTER, I JOINED/SUBSCRIBED TO JIB JAB AND THEN I LAUCHED INTO CUSTOMIZING ONE OF JIB JAB'S VERY CREATIVE VIDEOS, I CHOSE THE ONE THAT INCLUDED A CAST OF 5, FOR MY CAST, I INCLUDED MY SISTER, BROTHER, SISTER IN-LAW, NIECE AND MY SON, THE VIDEO WAS SET TO THE SONG "HAPPY" BY PHARREL WILLIAM'S IT WAS EASY TO USE AND IT TURNED OUT GREAT! MY FAMILY LOVED IT!

Even though being a bit querky, All-in-all JIBJAB has a good blend of products and is a fun site to visit and use.

Date of experience: February 25, 2017
California
1 review
1 helpful vote
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Very Disappointed
February 27, 2017

I have been a great fan of this site since I usually get a couple of these ecards for my birthday and I think they are pretty funny. However, this time I tried to send out a bday card myself and it was a complete pain. For starters it's not clear that they are gonna charge you 19$ as a subscription fee also that it automatically renews on yearly basis. Then you have to paid a little extra for downloading the video, which is fine given that it's 2$ and you get to keep it, unfortunately it was a pain to make it work for iphone, even the iphone link they provide in the download email doesn't do other thing that opening it in your iphone browser, the reason why I wanted to download the video and payed that extra was to be able to send it out using various apps. I finally managed to hack my way around and send the bday video, but I´m very disappointed with the overall experience.

Date of experience: February 25, 2017
Washington
2 reviews
0 helpful votes
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The first time I received a Happy Birthday JibJab greeting card with a customized picture of myself as the forefront character I cracked up laughing. I actually enrolled myself in one of the most least expensive and most affordable way to send all my family and friends a terrific greeting, and for all occasions. I highly recommend JibJab.

Date of experience: February 25, 2017
Arizona
2 reviews
0 helpful votes
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Happy valentine
February 27, 2017

Putting together the pix and song images went well.
This was a fun experiment and look forward to doing this again.

Date of experience: February 25, 2017
California
1 review
0 helpful votes
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Easy to use
February 27, 2017

JibJab is original, creative, and easy to use. If you have a question or problem, they offer a responsive support team. This is an excellent site!

Date of experience: February 25, 2017
Canada
1 review
0 helpful votes
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KidJab
February 27, 2017

So ironic to receive this quiz right after posting on facebook that I would love to send a little one a JibJab video as they love them so much. However, you are really missing that market for young children. You have to realize that adults can show them these from their devices so it shouldn't be a concern whether or not kids would have accounts. A super easy fix and feature for you. I would love to see this. I bet your crew would even have a blast creating these graphics,

Date of experience: February 25, 2017
Wisconsin
1 review
0 helpful votes
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JibJab User
February 27, 2017

Wanted to stop my yearly auto payments and go on manual payments. Went to their support team- online and requested to have my auto payments stopped. Their response was fast, pleasant and went beyond what I expected. They gave me a refund and cancelled my auto payment. Wish all companies had such great support. Love JibJab.

Date of experience: February 25, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA