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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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JibJab refund
March 3, 2017

A charge was resolved so well that I can't praise JibJab enough. Can't recall a better business experience... prompt, cordial, and a total credit to their business. Not that they need it but the best to their future... which I'm sure will be well if they continue to provide such positive experiences.

Date of experience: March 1, 2017
California
1 review
0 helpful votes
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A few problems
March 3, 2017

I tried 4 times to reset my passed. And was rejected each time. Finally just gave up. I don't kno why it was rejected... should have explained? I finally got a card made... they are wonderful cards. I kept starting over because I didn't see an edit option. Once I get my password figured out, I'll explore making cards again.

Date of experience: March 1, 2017
Ohio
1 review
0 helpful votes
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Best fun I had all week!
March 3, 2017

It was so much fun putting our faces into the photos, and it was easy enough for someone such as myself to accomplish it without too much difficulty (as I am computer illiterate).

Date of experience: March 1, 2017
Texas
1 review
0 helpful votes
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Except for my sister, nobody gave me a "thumbs-up" on my facebook page. I did a cute "the one that I want" with me and my late husband for valentine's day

Date of experience: March 1, 2017
California
1 review
0 helpful votes
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I love JibJab but...
March 3, 2017

The love JibJab but the one thing I wish was possible is the transfer of my faces from the iphone app to the website. I don't really keep photos on my laptop so getting them from my phone to my laptop is a pretty tedious process but I really want to make videos with the ones on the website that aren't available on the app. Speaking of that, please make all videos on the website available on the app. That would be fantastic!

Date of experience: March 1, 2017
GB
1 review
0 helpful votes
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Expected more
March 3, 2017

JibJab is renowned for it video card "featuring you". Although deing around for a few years now these videos are mostly old, not very funny or very few in number. I subscribed hoping that my money will be spent well in updating and creating new, funny "featuring you" videos.

Date of experience: March 1, 2017
France
1 review
0 helpful votes
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Abonnement forcé!
March 3, 2017

I wanted to send a postcard... and I finished with a one year subscription. It does not deserve the price I paid. And now I am obliged to write something long enough even I do not need it! What a pity! I really don't like this kind of website.

Date of experience: March 1, 2017
California
1 review
0 helpful votes
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Deceiving
March 3, 2017

Could be great but very deceiving felt like I was scammed tried to do one month signed me up for a year not good business

Date of experience: March 1, 2017
Virginia
1 review
0 helpful votes
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Fun
March 3, 2017

I couldn't find that many jibjab for multiple ( 2 people) casts. It was fun but didn't find that I used it as much as I would've liked

Date of experience: February 28, 2017
Washington
1 review
0 helpful votes
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Lots of fun
March 3, 2017

This is a fun site, easy to use and will please you family and friends. The only reason I didn't give it a 5 Star rating is it's limited selection. I think the initial fun will wear off once a few of these cards have been sent, but that doesn't take away from the first few.

Date of experience: February 28, 2017
Canada
1 review
0 helpful votes
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Omg I love it
March 3, 2017

Its been so much fun for my husband and I that we spent a whole evening laughing so hard that our stomachs hurt, we couldnt wait to send cards out to our families, they loved it too!

Date of experience: February 28, 2017
Arizona
1 review
0 helpful votes
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Fair
March 3, 2017

They promptly responded and issue a refund. I'm very pleased and satisfied. You guys are awesome. Keeo it up the good work!

Date of experience: February 28, 2017
Nevada
1 review
0 helpful votes
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$18 for a one-time use? Crazy!
March 2, 2017

I just wanted to send one JibJab and would have been happy to pay for that. However, the only option that I received was a one-year membership. That is ridiculous. I did this to make a friend smile, but not sure I will ever do it again (particularly if I find that I don't use this more than once). Please add other pricing options.

Date of experience: February 28, 2017
Illinois
1 review
0 helpful votes
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JibJabonderful!
March 2, 2017

Discovered what I perceived to be an error. Emailed JibJab and much to my astonishment, received a swift and professional reply. Also, the error was taken care of at the same time. A rare occurrence in this age of electronics.

Date of experience: February 28, 2017
New Zealand
1 review
0 helpful votes
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A bit of fun for everyone!
March 2, 2017

Easy to make and send. Great for sending someone overseas or out of town
Just got to remember the day differences as USA is a day behind us

Date of experience: February 28, 2017
Illinois
2 reviews
0 helpful votes
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Good for most part
March 2, 2017

It was good for most part. Suggest to offer more current music or dance videos. Also when we carve out headshot, it will be good to show a little bit of neck of each person.

In addition, suggest to allow users to combine 2 videos into one or edit or insert wordings.

Offer lower member fees.

Date of experience: February 28, 2017
Illinois
2 reviews
0 helpful votes
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Easy renewal
March 2, 2017

I like the convenience of JibJab and the great customer service team who responded to my email question very promptly. Thank you, JibJab!

Date of experience: February 28, 2017
Texas
1 review
0 helpful votes
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I am happy!
March 2, 2017

I am happy! With all of your cards! Birthday, greetings, holidays, etc. I am glad to have joined Jib Jab for all my cards.

Date of experience: February 28, 2017
Texas
1 review
0 helpful votes
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Website is difficult to use
March 2, 2017

Difficult to figure out the website for specific occasions card design. Could not add Happy Birthday tag to video.

Date of experience: February 28, 2017
GB
1 review
0 helpful votes
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Video didn't play properly
March 2, 2017

Tried to play video a number of times and. It wouldn't play all the way through without interruption..

Date of experience: February 28, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA