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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jean-pierre M.
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I do like most of the titles.
March 6, 2017

Had a bit of a problem getting my subscription accepted but it seems to be working now after I contacted Tech support.

Date of experience: March 4, 2017
California
2 reviews
4 helpful votes
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Great fun -- easy to use
March 6, 2017

Within 24 hours of joining I sent 3 cards to friends. They're all delighted. Each one needed a pick-me-up and these cards did the trick.

JibJab greetings are really fun and easy to use and there are lots of options to choose from.

Date of experience: March 4, 2017
California
2 reviews
0 helpful votes
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JibJab experience
March 6, 2017

Unbelievable, awesome experience! I teach second grade and use this program as an incentive for my students. They love watching themselves. This program is so easy to use. It just takes a minute or two to create a new dance for my kids. I love it! Thank you so much

Date of experience: March 3, 2017
Canada
1 review
0 helpful votes
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Awesome!
March 6, 2017

Used jibjab and it was great. Didn't realize it was a recurring subscription and charge until I saw the charge on my credit card. I emailed jibjab and explained the situation and they reversed the charges. Great service!

Date of experience: March 3, 2017
Colorado
1 review
0 helpful votes
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What a fun site! Very creative.
March 6, 2017

Very good service. No problems with anything. Love the cards - they are fun! We will use your greeting card site a lot! Good deal for the price.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
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Fantastic, they love it
March 5, 2017

Positive comments from my staff. They really appreciated the acknowledgment... don't have 100 characters to use

Date of experience: March 3, 2017
Colorado
1 review
0 helpful votes
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Billing Concern
March 5, 2017

When I signed up for JibJab via my PayPal account, I did *not* realize that my actions were establishing an automatically renewed account for $18.00 per year with no end date.

I feel that an annual subscription of $18.00 is fair. However, I believe that you need to better inform new subscribers that use PayPal that this amount will be set up for an auto pay type transaction with no end date.

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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We really liked the ease of use for this app. We used it to send several videos as something different for our parents 48th Wedding Anniversary! They laughed so much! Thank you so much!

Date of experience: March 3, 2017
Texas
2 reviews
0 helpful votes
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5 STAR
March 5, 2017

ALWAYS A PLEASURE RENWED FUNNIEST CARD SITE AND ALWAYS COMING UP WITH NEW IDEA LARGEST SELECTION
FOR EVERY OCCASION IMAGINABLE

Date of experience: March 3, 2017
GB
1 review
0 helpful votes
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JibJab Grin
March 5, 2017

Soon sorted. Hit the spot. Spread the joy. Surprise Surprise! 'Rate your experience with JibJab' asks for too many words...

Date of experience: March 3, 2017
Montana
1 review
0 helpful votes
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Funny
March 5, 2017

Could have more choices of videos to play around with. But very funny. My girlfriend and I have alot of fun putting our faces and friend faces on there.

Date of experience: March 3, 2017
New York
1 review
0 helpful votes
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Disappopitned
March 5, 2017

Our friends sent us really neat jibjab cards so I thought they were fun. I found the selection or cards somewhat limited and boring, Also sometimes the faces I put into the cards were replaced by stock photos... they certainly weren't the ones I had picked. In addition I could not find a way to go back and edit the cards nor cancel one out that I no longer wished to send, The site could be a lot eaier to use.

Date of experience: March 2, 2017
Washington
2 reviews
0 helpful votes
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Great Fun
March 4, 2017

I used JibJab for all kinds of fun communications. Thoroughly enjoyable. Got the office team involved too.

Date of experience: March 2, 2017
Illinois
1 review
0 helpful votes
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JibJab review
March 4, 2017

I like the cards that are offered. However, I wish there was more of a selection within each category.

Date of experience: March 2, 2017
Texas
1 review
0 helpful votes
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Jib Jab Rocks
March 4, 2017

Always loved your creativity! Glad to have you back! Great for all reasons of celebration. Jib Jab Rocks Jib Jab Rocks Jib Jab Rocks Jib Jab Rocks!

Date of experience: March 2, 2017
New Jersey
1 review
0 helpful votes
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Not quite as user friendly as it could it should be, took me several (frustrating) tried before I was actually able to complete my first video. The finished product, however: Real people pleaser.

Date of experience: March 2, 2017
Florida
1 review
0 helpful votes
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Disappointed
March 4, 2017

It was not sent or it was not recieved. I paid and joined f or nothing... live and learn. Please send if you can. His bd is 3-3

Date of experience: March 2, 2017
Texas
1 review
0 helpful votes
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Not what I expected
March 4, 2017

Nor what I'm looking for. I don't want singing I want different dances when I find something I like it keeps going back to main page can't get the mouths lined up correctly and no explanation on how to do this

Date of experience: March 2, 2017
GB
1 review
0 helpful votes
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Poor Product
March 4, 2017

The card arrive in my wife's email inbox in time however it did not load. So I had to download this on my computer later that evening. £20 for this. Utter Rubbish. I will be telling others to avoid your products. N. B. Both my wife and my Java setting were up to date.

Date of experience: March 2, 2017
Illinois
1 review
0 helpful votes
Follow Diane M.
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I have been thinking about making JibJab cards for years, and I finally decided to set up an account to create a card for Valentine's Day. I sent it to my husband, and then to other relatives, and posted it on Facebook. My hubby and I can't stop laughing every time we watch it, and our family and friends loved it, too. I have already created 2 more cards, which I will be sending soon. Love it, so much fun!

Date of experience: March 1, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA