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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Who is that scary face Grandma?
March 7, 2017

Sent the jib jab to my Granddaughter and the first face was an unknown male face looking a bit scary.

Date of experience: March 5, 2017
Utah
1 review
0 helpful votes
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It fulfilled the initial purpose
March 7, 2017

Jibjab ad exactly what i was looking for so much so i wanted to do more but or the additional videos i was hoping to find were not there.

Date of experience: March 5, 2017
Florida
1 review
0 helpful votes
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Sending a birthday video to a team mate is a lot more interesting than just saying Happy Birthday. The recipient enjoys it a lot more an great to post on Facebook also.

Date of experience: March 5, 2017
North Carolina
1 review
0 helpful votes
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Chrome or mobile
March 7, 2017

My experience has been that the site only seems to work well on IE, Otherwise the fonts are very small.

Date of experience: March 5, 2017
GB
1 review
0 helpful votes
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Wow
March 7, 2017

The Jibjab experience was so much fun, I had a problem with the sequence but got great support from the Team...

Date of experience: March 5, 2017
Massachusetts
1 review
0 helpful votes
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Lots of fun
March 7, 2017

I have been a member of Jibjab for several years. I love it. What I miss is being able to bring in the arrows in around the head to fine tune it more like they used to do.

Date of experience: March 5, 2017
Florida
1 review
0 helpful votes
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Funny, easy to use.
March 7, 2017

Great, user-friendly software! I recommend it. BTW, coming up with 100 characters can be a challenge.

Date of experience: March 5, 2017
Texas
1 review
0 helpful votes
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Need more musicals
March 7, 2017

I've been a looooong time client of yours. In my opinion, it seemed like there used to be more full length musical choices. I don't care about the ecards, personally. I prefer the dancing musicals, and it seems my recipients get a much bigger kick out of them. Please make more of those! Thanks.

Date of experience: March 5, 2017
Australia
1 review
0 helpful votes
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Love JibJab!
March 7, 2017

I regularly send out JibJab cards and people alway have such a big laugh. They love the personal touch and that the animation is so funny and so good. Thank you for sharing this wonderful site.

Date of experience: March 5, 2017
Spain
1 review
0 helpful votes
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Super funny
March 7, 2017

Great fun, easy to make - everyone enjoys a good laugh. Will use this site a lot and recommend to others.

Date of experience: March 5, 2017
California
1 review
0 helpful votes
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Its very funny and easy to make a fun videos. I made 12 videos in just 2 hours. Gkjdsl; agjkl; kasdjgl; k jsl; dgjl; sajgl; k jsal; gjlas jl; gkaj sl; kjgalsd; kj l; gkjsadl; k jglaskj lkgja l; kjgl; aks jgl; kj alkgjl; kasd jlkgjsdal kjgl; kasdj l; kgjads; l jgl; kadj l; kgjasl; jgl; kasj lk; g

Date of experience: March 5, 2017
Switzerland
1 review
0 helpful votes
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My e-card do not reach the addressee (they can't find it in the spam, either)!
By the way: deh e-mail-addresse is ok!

Date of experience: March 5, 2017
Wisconsin
1 review
0 helpful votes
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Not cool
March 7, 2017

I feel like I got tricked.:(
It indicated 1.50$ per month but I had to pay 18$. Not the same. I wanted to sign up for a month not a year.

Date of experience: March 4, 2017
Arizona
1 review
0 helpful votes
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JibJab
March 7, 2017

Very good. Easy to maneuver and a great selection of videos. I will be sending many more in the future. Thank you, JibJab

Date of experience: March 4, 2017
California
1 review
0 helpful votes
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Theresa's Birthday
March 6, 2017

Theresa's 60th Birthday. Fun time with family in Nipomo. Everyone laughed and got a huge kick out of the video.

Date of experience: March 4, 2017
New York
1 review
0 helpful votes
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I was charged for 1 year membership instead of 1 week. Website sign-up was not easily navigated without errors occurring that caused this charge. BE CAREFULL!

Date of experience: March 4, 2017
Iowa
1 review
0 helpful votes
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Excellent
March 6, 2017

I was charged on a renewal of my membership. Jib Jab immediately honored my request for a refund. They were wonderful.

Date of experience: March 4, 2017
Illinois
1 review
0 helpful votes
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Funny as hell
March 6, 2017

I love this app and so does my family. It's fun to laugh with each other. It's funny as hell! I recommend it to everyone.

Date of experience: March 4, 2017
GB
1 review
1 helpful vote
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Hidden cost and poor execution
March 6, 2017

Having used JibJab two years ago, when I paid for a annual automatically renewed subscription, I was upset to find, making another card for my granddaughters 14th birthday, a process that took 3 hours and several attempts to complete; at the end of which I had to pay $18 dollars for another automatically renewed annual payment. I confirm that I wish NOT to make any further payments and I shall forewarn others to avoid JibJab

Date of experience: March 4, 2017
Egypt
1 review
0 helpful votes
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Expensive
March 6, 2017

The ability to match up the faces is not as good as it used to be, though it's now much quicker. Turnouts especially are really off and it didn't have the same accuracy as when the website first launched. And of course it's very expensive. We're living in a world where most apps are free and this ones charging $18 dollars!

Date of experience: March 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA