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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Return customer
March 9, 2017

I had jibjab a few years ago and let my membership lapse. I hate to waste paper and postage sending out birthday and holiday cards and everyone always enjoyed these cards. So, I finally decided to reinstate my membership and love the new cards available!

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Birthday video
March 9, 2017

The birthday video I made for my Grandson was sent to his email address, a copy was sent to his mother's email address and one to my husband. The first two didn't play at all. I had to forward my husband's one my email as this was the only way they could see it.

Date of experience: March 7, 2017
GB
1 review
0 helpful votes
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Fun
March 9, 2017

Good fun way to send a card. Sent one to my son's friend who wasn't feeling very well. He said it made him laugh. Thank you.

Date of experience: March 7, 2017
GB
1 review
0 helpful votes
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Can only upload Facebook photos, not ones from gallery. Used excellent broadband connection so it isn't that problem. Also used Samsung S6 edge - so it isn't old phone. Editing tool doesn't calorie mouth properly. Such a good idea, pity it didn't work in practice.

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Bad experience
March 9, 2017

You charged my paypal account and we couldn't even get it to work so not very happy about rhe service

Date of experience: March 7, 2017
Pennsylvania
1 review
0 helpful votes
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Posting
March 9, 2017

No able to post on face book. Tried everything when I email it and try to open, it tells me I need to update flash. Can't update

Date of experience: March 7, 2017
Georgia
1 review
0 helpful votes
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I made my first Jibjab video I got you babe with my friend and his new cat. When he saw it he wept with happiness he had a buddy to share his life with. It was so awesome! Jibjab rules!

Date of experience: March 6, 2017
Maine
1 review
0 helpful votes
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JIBJAB IS FABULOUS FUN
March 8, 2017

Not only fun and easy to create, but all the recipients of my JibJab messages got such a kick out of seeing themselves in action!
Laughs are guaranteed!

Date of experience: March 6, 2017
California
1 review
0 helpful votes
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Same as above and also i paid extra $1.99 to have a copy. I Am disappointed
Because it did not sing "Happy Birthday".
This was an important birthday for my sister.

Date of experience: March 6, 2017
Georgia
1 review
0 helpful votes
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Birthday card
March 8, 2017

Great Experience! The birthday card I sent was viewed many many times and thoroughly enjoyed! Photo looked realistic in the person & I will be sending many more cards in the near future! Thank you so much JibJab!

Date of experience: March 6, 2017
Colorado
1 review
0 helpful votes
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Not very satisfied
March 8, 2017

Hi JibJab!
The issues I have, are the videos are so quick, like your just concerned with quantity, instead of quality. I wish that your videos were a bit longer.
Also, I'm very disappointed, that you don't allow much room for a message. You have very limited space for a message, and a very short character count. When I need to write a longer message, I use one of two other ecard sites, that I belong to.

Date of experience: March 6, 2017
California
1 review
0 helpful votes
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Payment Renewal
March 8, 2017

I needed to upgrade my account due to a credit card change and Taylar was MORE than helpful and accommodated me through the process. Now I am automatically set up for many more years of using JibJab. Thanks, Phil

Date of experience: March 6, 2017
Ohio
1 review
0 helpful votes
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Fun for all
March 8, 2017

My family likes making JibJab videos and pics. I was asked by my daughter to please renew for another year! That request was an easy one to grant. If on all the other requests were so easy life would be smooth sailing.

Date of experience: March 6, 2017
Florida
2 reviews
0 helpful votes
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Problems with Veiwing
March 8, 2017

I created an Birthday card for my frineds in another state. I let Jib Jab sent it to their address. They got it but when opening it it was blank. I had no problem seeing it.

I sent it to another person who had no problem seeing it.

The first recipient took several tries to see the e-card.

Date of experience: March 6, 2017
Argentina
1 review
0 helpful votes
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Very funny experience!
March 8, 2017

We laugh a lot with the videos I made for my husband´s birthday party!
I suggest everybody try and then see what a nice time you can have creating those videos.

Date of experience: March 6, 2017
Peru
1 review
0 helpful votes
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Funniest!
March 8, 2017

Exrtaordinary response of the public thtat watches thevídeos, Excelent idea! It's so funny.
Maybe you can improove the motion of the mouth, maybe using another color. Maybe a little Pink. Couse the black "hole" is funny but a little robotic. :)

Date of experience: March 6, 2017
Florida
1 review
0 helpful votes
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The photo entering process is not good. Every time I want to change the angle, size etcof photo I have to go back into my photos and search for the same photo. There should be a way to edit the photo on jibjab

Date of experience: March 6, 2017
Georgia
1 review
0 helpful votes
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Cancel my account!
March 8, 2017

Worked and worked and worked to be able to get the one chip jab of Sonny and Cher accomplished. Period happy with the service and tried to cancel within two hours of obtaining service. Don't know how to follow up on this and want this service canceled mediately if not already!

Date of experience: March 5, 2017
Florida
1 review
0 helpful votes
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Love it.
March 8, 2017

It was easy to do and a lot of fun. The only thing I might change is if you could place the faces where you wanted them in the video. I ended up with the same picture on 2 different bodies in the same frame..

Date of experience: March 5, 2017
Maine
2 reviews
0 helpful votes
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Just Plain Fun
March 8, 2017

Everyone really gets a laugh out of the cards I send through JibJab. Whether it's for a birthday, holiday, or other occasion, the personal photo touches ensures hilarity. Great fun product, not to mention wonderful customer service when I needed it!

Date of experience: March 5, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA