Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had jibjab a few years ago and let my membership lapse. I hate to waste paper and postage sending out birthday and holiday cards and everyone always enjoyed these cards. So, I finally decided to reinstate my membership and love the new cards available!
The birthday video I made for my Grandson was sent to his email address, a copy was sent to his mother's email address and one to my husband. The first two didn't play at all. I had to forward my husband's one my email as this was the only way they could see it.
Can only upload Facebook photos, not ones from gallery. Used excellent broadband connection so it isn't that problem. Also used Samsung S6 edge - so it isn't old phone. Editing tool doesn't calorie mouth properly. Such a good idea, pity it didn't work in practice.
You charged my paypal account and we couldn't even get it to work so not very happy about rhe service
I made my first Jibjab video I got you babe with my friend and his new cat. When he saw it he wept with happiness he had a buddy to share his life with. It was so awesome! Jibjab rules!
Not only fun and easy to create, but all the recipients of my JibJab messages got such a kick out of seeing themselves in action!
Laughs are guaranteed!
Great Experience! The birthday card I sent was viewed many many times and thoroughly enjoyed! Photo looked realistic in the person & I will be sending many more cards in the near future! Thank you so much JibJab!
Hi JibJab!
The issues I have, are the videos are so quick, like your just concerned with quantity, instead of quality. I wish that your videos were a bit longer.
Also, I'm very disappointed, that you don't allow much room for a message. You have very limited space for a message, and a very short character count. When I need to write a longer message, I use one of two other ecard sites, that I belong to.
I needed to upgrade my account due to a credit card change and Taylar was MORE than helpful and accommodated me through the process. Now I am automatically set up for many more years of using JibJab. Thanks, Phil
My family likes making JibJab videos and pics. I was asked by my daughter to please renew for another year! That request was an easy one to grant. If on all the other requests were so easy life would be smooth sailing.
I created an Birthday card for my frineds in another state. I let Jib Jab sent it to their address. They got it but when opening it it was blank. I had no problem seeing it.
I sent it to another person who had no problem seeing it.
The first recipient took several tries to see the e-card.
We laugh a lot with the videos I made for my husband´s birthday party!
I suggest everybody try and then see what a nice time you can have creating those videos.
Exrtaordinary response of the public thtat watches thevídeos, Excelent idea! It's so funny.
Maybe you can improove the motion of the mouth, maybe using another color. Maybe a little Pink. Couse the black "hole" is funny but a little robotic. :)
The photo entering process is not good. Every time I want to change the angle, size etcof photo I have to go back into my photos and search for the same photo. There should be a way to edit the photo on jibjab
Worked and worked and worked to be able to get the one chip jab of Sonny and Cher accomplished. Period happy with the service and tried to cancel within two hours of obtaining service. Don't know how to follow up on this and want this service canceled mediately if not already!
It was easy to do and a lot of fun. The only thing I might change is if you could place the faces where you wanted them in the video. I ended up with the same picture on 2 different bodies in the same frame..
Everyone really gets a laugh out of the cards I send through JibJab. Whether it's for a birthday, holiday, or other occasion, the personal photo touches ensures hilarity. Great fun product, not to mention wonderful customer service when I needed it!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

