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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Easy and smooth video
March 10, 2017

Posted a music video to Facebook for hubby's birthday. Easy to set up and over two dozen likes and comments in the first hours.

Date of experience: March 8, 2017
Florida
1 review
0 helpful votes
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Need more family friendly options
March 10, 2017

Love jibjab and recognize the demographic it's designed for but would love to see more family friendly and kid friendly options, as I think it would make jibjab more appealing to more people. Users.

Date of experience: March 8, 2017
California
1 review
0 helpful votes
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I love jibjab's products but failed to use them for over 8 months. When I saw a charge on my credit card because of automatic renewal, Icontacted them via email and they refunded my payment quickly. Very excellent service. I think I'll sign up again!

Date of experience: March 7, 2017
Utah
1 review
1 helpful vote
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Disappointing
March 10, 2017

I Never could get it to work... I could put my pictures in, but the mouth never came out right and in the end I could never see the video when I wanted to watch it once it was completed. I was a little bit frustrated with it and that I had to pay monthly for this app.

Date of experience: March 7, 2017
California
1 review
1 helpful vote
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The mouth issue
March 9, 2017

I cant figure out the mouth. No matter what I try with videos it always comes out a big black slash. So I just close it all together.

Date of experience: March 7, 2017
Canada
1 review
0 helpful votes
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Excellent Customer Service!
March 9, 2017

I had an issue and it was taken care of promptly without a problem. The customer service was excellent with a very quick response.

Date of experience: March 7, 2017
GB
1 review
1 helpful vote
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Excitjabber
March 9, 2017

Absolutely hilarious, loved the result very fitting. I cant wait for my next victim...
It could be you!
Agggggggghhhhhhhhhhh

Date of experience: March 7, 2017
Georgia
1 review
0 helpful votes
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Review
March 9, 2017

Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun! Lots of fun!

Date of experience: March 7, 2017
Texas
1 review
0 helpful votes
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Hey ricki
March 9, 2017

It was fun! Didn't get much response tho... so not sure if people liked it or not always have fun with your stuff tho... although i didn't recall paying $18!

Date of experience: March 7, 2017
GB
1 review
0 helpful votes
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Pretty good
March 9, 2017

I found it difficult to get the moving mouth right, wherever I put the template it didn't end up right, so I ended up choosing something that didn't have singing, I guess I'll get the hang of it!

Date of experience: March 7, 2017
Switzerland
1 review
0 helpful votes
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Jibjab is super
March 9, 2017

Sorry, I do not speak English.
It is difficult to give an opinion when one does not speak English
Better greetings
Liliane

Date of experience: March 7, 2017
Virginia
1 review
0 helpful votes
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The act of downloading the video does little to nothing to cost JibJab money and yet they want to charge $1.99 for each download. That is backwards. By downloading it that means the video can be deleted off their servers. I would say it makes much more sense to charge a monthly fee to keep all of a user's videos on the server indefinitely. I failed to show my sister's birthday wish to my boys in time and now it's just gone.

Date of experience: March 7, 2017
Kansas
1 review
0 helpful votes
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Grandkids
March 9, 2017

Fun to do for and with grandkids. Would like to see more dances, songs from 60s70s. Like having five faces. Love the elves. Thank you.

Date of experience: March 7, 2017
California
1 review
1 helpful vote
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We pay to make one so you would think you or your email recipient should not have to pay to save their Jib Jab. That is why I stopped Jib Jab before and now that I remember that lousy feature I will stop Jib Jab for good again.

Date of experience: March 7, 2017
Michigan
1 review
0 helpful votes
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Couldnt find the faces stored so they could be used. Now I need 100 characters to finish this submission.

Date of experience: March 7, 2017
Canada
1 review
0 helpful votes
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Awesome
March 9, 2017

Loved JibJab when I first discovered it with the year in review videos and I enjoy making that style of videos with my family and friends faces!

Date of experience: March 7, 2017
GB
1 review
0 helpful votes
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Great fun app
March 9, 2017

A well put togther app to have fun with friends and family.
Worked out how to line up the mouth for great effect on video.

Date of experience: March 7, 2017
Ohio
1 review
0 helpful votes
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Love JibJab!
March 9, 2017

I had alot of fun creating my video! Lots of selections to choose from and they are all a riot! I could not find a way to change the faces after I got started. I decided to use another face on one character but could not change it. But it was still good!

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Disappointing
March 9, 2017

Disappointing i cannot access Facebook Photos-Makes This App Almost Irrelevant To Me, Because I Currently Have A problem With My Laptop Software(Windows Explorer) Whereby I Cannot Load A Picture Without It Telling Me "Not Responding". Need To Upgrade Before I Can Get Any Satisfaction From This App

Date of experience: March 7, 2017
Czechia
1 review
0 helpful votes
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JibJab is cool!
March 9, 2017

Treat, a lot of fun! Thank you and great support jith JibJab team.
I have to recomend to all!

Date of experience: March 7, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA