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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Posted a music video to Facebook for hubby's birthday. Easy to set up and over two dozen likes and comments in the first hours.
Love jibjab and recognize the demographic it's designed for but would love to see more family friendly and kid friendly options, as I think it would make jibjab more appealing to more people. Users.
I love jibjab's products but failed to use them for over 8 months. When I saw a charge on my credit card because of automatic renewal, Icontacted them via email and they refunded my payment quickly. Very excellent service. I think I'll sign up again!
I Never could get it to work... I could put my pictures in, but the mouth never came out right and in the end I could never see the video when I wanted to watch it once it was completed. I was a little bit frustrated with it and that I had to pay monthly for this app.
I cant figure out the mouth. No matter what I try with videos it always comes out a big black slash. So I just close it all together.
I had an issue and it was taken care of promptly without a problem. The customer service was excellent with a very quick response.
Absolutely hilarious, loved the result very fitting. I cant wait for my next victim...
It could be you!
Agggggggghhhhhhhhhhh
It was fun! Didn't get much response tho... so not sure if people liked it or not always have fun with your stuff tho... although i didn't recall paying $18!
I found it difficult to get the moving mouth right, wherever I put the template it didn't end up right, so I ended up choosing something that didn't have singing, I guess I'll get the hang of it!
Sorry, I do not speak English.
It is difficult to give an opinion when one does not speak English
Better greetings
Liliane
The act of downloading the video does little to nothing to cost JibJab money and yet they want to charge $1.99 for each download. That is backwards. By downloading it that means the video can be deleted off their servers. I would say it makes much more sense to charge a monthly fee to keep all of a user's videos on the server indefinitely. I failed to show my sister's birthday wish to my boys in time and now it's just gone.
We pay to make one so you would think you or your email recipient should not have to pay to save their Jib Jab. That is why I stopped Jib Jab before and now that I remember that lousy feature I will stop Jib Jab for good again.
Couldnt find the faces stored so they could be used. Now I need 100 characters to finish this submission.
Loved JibJab when I first discovered it with the year in review videos and I enjoy making that style of videos with my family and friends faces!
A well put togther app to have fun with friends and family.
Worked out how to line up the mouth for great effect on video.
I had alot of fun creating my video! Lots of selections to choose from and they are all a riot! I could not find a way to change the faces after I got started. I decided to use another face on one character but could not change it. But it was still good!
Disappointing i cannot access Facebook Photos-Makes This App Almost Irrelevant To Me, Because I Currently Have A problem With My Laptop Software(Windows Explorer) Whereby I Cannot Load A Picture Without It Telling Me "Not Responding". Need To Upgrade Before I Can Get Any Satisfaction From This App
Treat, a lot of fun! Thank you and great support jith JibJab team.
I have to recomend to all!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

