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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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FORCED into Paypal!
March 22, 2017

I really wanted to open an account and send a Jib Jab email. Unfortunately after creating and trying 3 times, I was not allowed to enter my credit card directly to pay for the service. I was FORCED to open a Paypal account that I really did NOT want to pay for the service. I'm unhappy about the experience and also not happy with the fact that I had to create my jib jab 3 times before I was able to send my final product. I was frustrated!

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Fun
March 22, 2017

A lot of fun
The only thing I would change is to add more options (more videos)
Actually I would rate this program four and a half stars

Date of experience: March 20, 2017
Georgia
1 review
0 helpful votes
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Site not very user friendly
March 22, 2017

You have cute cards but your website is not very easy to navigate. I wish I could get a refund on my credit card but I guess it's too late for that.
Kathy Chandler

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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JibJab experience
March 22, 2017

I've been a JJ customer from the beginning. The experience and ease of use gets better all the time.

Date of experience: March 20, 2017
North Carolina
1 review
0 helpful votes
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St. Patricks day luck of the irish
March 22, 2017

Pleased with the results of my video for st. Patricks day March 17th to send to relatives. Got lots of comments back, laughs, thank yous etc.

Date of experience: March 20, 2017
Ohio
2 reviews
0 helpful votes
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Fun on the run
March 22, 2017

My family is so busy and all over the country.
This makes them stop; watch, take a breath and smile.

Date of experience: March 20, 2017
Nevada
1 review
0 helpful votes
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Very disappointed
March 22, 2017

Tried posting 1 st Patrick's day video. Was unsuccessful and finally got the *******@posted after several attempts and now see $18.00 charge!

Date of experience: March 20, 2017
New Zealand
1 review
0 helpful votes
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JibJab
March 22, 2017

JibJab is great. My friends and I get a lot of laughs from this site. I love the different scenarios and how you can add different people to the scenes

Date of experience: March 20, 2017
Florida
2 reviews
0 helpful votes
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Fun but need more choice
March 22, 2017

I think JibJab is great, but there aren't enough choices of songs to pick from. I would have already done several more cards, but I don't want to keep doing the same one over and over.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Video
March 22, 2017

My client could not play the video. Also please do not renew my subscription automatically. I sent it to her to open on Facebook. Can you please tell me what else wh needs to do?

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Site navigation
March 22, 2017

Not able to get past the pages for downloading Flash player (did it 3 times) or for signing up for stock website which of course is another charge

Date of experience: March 20, 2017
Oklahoma
1 review
0 helpful votes
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Serious FUN
March 22, 2017

Love this site! My family got such a kick out of receiving these. I'm glad I have the whole year to continue to "harass them with these hysterical creations.

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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Cancel
March 22, 2017

I have requested this to be cancelled immediately. I did not understand the terms and the one I tried never worked.

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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REAL BAD
March 22, 2017

I got JibJab on St. Patrick's Day. Spent $18, then tried to send cartoon to a phone and they wanted another $4. I spent $22 dollars for nothing. I want my money back...

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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So much fun!
March 22, 2017

I've been a member for YEARS and love putting friends, family and coworkers into the holiday themed videos.

Date of experience: March 20, 2017
Illinois
1 review
0 helpful votes
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Auto-renewal scam
March 22, 2017

Don't like the fact that they make you have an auto-renewal set up an automatic payment, that should be left up to the customer if he wants to renew his Membership with out forgetting or worrying about someone taking money out of there acct makes it seem scam

Date of experience: March 20, 2017
New York
2 reviews
0 helpful votes
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User friendly
March 22, 2017

I was laughing through the whole process!
I look forward to creating more laughable moments for my friends and family.

Date of experience: March 20, 2017
Texas
1 review
0 helpful votes
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Whatever
March 22, 2017

Wanted to add more than two pictures to my post. Just gave up and posted it anyway. Wish instructions were there to help me and I would have been much happier. Hope this is enough as I am not adding more and wasting my time.

Date of experience: March 20, 2017
Arizona
1 review
0 helpful votes
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St patrick jibjab
March 22, 2017

It was great but I was unable to see it the next day. Otherwise I love jibjab, this is the 1st time ever doing so.

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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You need some new birthday greetings. I've used all the ones where I insert pictures that are presentable enough to send to family and friends. How about some more that are less raunchy and not hip hop or rap?

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA