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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I really wanted to open an account and send a Jib Jab email. Unfortunately after creating and trying 3 times, I was not allowed to enter my credit card directly to pay for the service. I was FORCED to open a Paypal account that I really did NOT want to pay for the service. I'm unhappy about the experience and also not happy with the fact that I had to create my jib jab 3 times before I was able to send my final product. I was frustrated!
You have cute cards but your website is not very easy to navigate. I wish I could get a refund on my credit card but I guess it's too late for that.
Kathy Chandler
I've been a JJ customer from the beginning. The experience and ease of use gets better all the time.
Pleased with the results of my video for st. Patricks day March 17th to send to relatives. Got lots of comments back, laughs, thank yous etc.
My family is so busy and all over the country.
This makes them stop; watch, take a breath and smile.
Tried posting 1 st Patrick's day video. Was unsuccessful and finally got the *******@posted after several attempts and now see $18.00 charge!
JibJab is great. My friends and I get a lot of laughs from this site. I love the different scenarios and how you can add different people to the scenes
I think JibJab is great, but there aren't enough choices of songs to pick from. I would have already done several more cards, but I don't want to keep doing the same one over and over.
My client could not play the video. Also please do not renew my subscription automatically. I sent it to her to open on Facebook. Can you please tell me what else wh needs to do?
Not able to get past the pages for downloading Flash player (did it 3 times) or for signing up for stock website which of course is another charge
Love this site! My family got such a kick out of receiving these. I'm glad I have the whole year to continue to "harass them with these hysterical creations.
I got JibJab on St. Patrick's Day. Spent $18, then tried to send cartoon to a phone and they wanted another $4. I spent $22 dollars for nothing. I want my money back...
I've been a member for YEARS and love putting friends, family and coworkers into the holiday themed videos.
Don't like the fact that they make you have an auto-renewal set up an automatic payment, that should be left up to the customer if he wants to renew his Membership with out forgetting or worrying about someone taking money out of there acct makes it seem scam
I was laughing through the whole process!
I look forward to creating more laughable moments for my friends and family.
Wanted to add more than two pictures to my post. Just gave up and posted it anyway. Wish instructions were there to help me and I would have been much happier. Hope this is enough as I am not adding more and wasting my time.
It was great but I was unable to see it the next day. Otherwise I love jibjab, this is the 1st time ever doing so.
You need some new birthday greetings. I've used all the ones where I insert pictures that are presentable enough to send to family and friends. How about some more that are less raunchy and not hip hop or rap?
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

