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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I sure like jibjab.it sure can lift you up if your a bit down. Makes you laugh! Especially like the holiday dances, and the way your faces put it all together. I send then just to make someone's day. Thanks jib jab.
Could not save or share my jib jab. A little frustrating. Was able to post to Facebook. Am I doing something wrong.
Heather at jib jab was very good at resolving my problem in a timely manner. They did not give me the runaround or make me wait
I lost my inventory of heads I had on my JibJab app on my iPhone! Now I have to recreate all my heads for using the app on my iPhone which I use the most. Is there a way to get them back?
Clever humor helps express feelings of friendship and happiness. It is a nice surprise for loved ones to receive an unexpected gift.
I could not figure out how to personalize and send my St Patricks Day cards. I got the faces in, but couldn't figure out how to send them. I know it couldn't be that hard, because my grandson has done it, but I couldn't figure it out.
MAKE PEOPLE SMILE with the JibJab mini video templates. Practice makes perfect. Seeing FACES we KNOW doing little dances, singing, wishing others 'Happy Holidays'... whatever it may be... is fun to do & cheaper than sending out a bunch of cards! $
I had forgotten I had an account. Which I opened in 2015. The last time I used it was when my husband was still alive. He died January 1 2016, and needles to say it has been a rough year. I was surprised to see my membership charge on my bank account, so I went to the website and to my delighted surprise I found out that getting a refund was painless. I wish every company had their act together like jib jab. Thanks so very much.
I did the St. Patrick's day dance & superimposed all my family members faces onto the dancers. Amazing results & so fun!
I'm so happy that a 83 year old like me was able to do exactly what I wanted to do! I was able to use one of your St. Patrick cards to send a message I really wanted to get across. Thanks!
I had an issue using Jib-Jab and their customer service was quick and spot on! Really love you guys.
The video I selected to share on Facebook and send directly to a few friends was garnered high praise and much laughter.
I just love JibJab. It is a friendly easy to use program. Every time that I use it I have to control myself because I can't stop trying different templates... they are just too funny :) it puts more than a smile on our faces.
JibJab asked me to update Adobe to play the videos. When I click on the JibJab Adobe Update nothing happens. So I updated to current Adobe version on my computer. Then logged back into JibJab and the same message appeared which would not let me continue. I was frustrated and logged off. This also happened after I paid the $18 yearly fee so I was not very happy with JibJab!
Was not very clear on what I subscribes to and what it entitled me to use as there seem to be so many alternatives. Also after subscribing I was solicited to pay extra for the smallest feature I would have thought was included like saving a e-card etc. Also after subscribing I still have not figured why I have not been able to easily acquire a icon to place on my desktop as itunes does not work with a Mac Book Air to diwnload an App from the app store! Far to confusing and user unfriendly.
Cute way to wish my friends a Happy St Patrick's Day on Facebook... although actually getting it to post was tedious.
I asked for my money back as soon as I saw the results of the first video. This isn't a service, it's just an app, and it's clear no one is running the store. Technical support was supposed to get back to me within two days, but didn't. I want to cancel my account and get my money back.
Didn't post my st pattys day jab an I really can't figuore how to post it on Facebook after it's completed I would like to discontinue the service it's not for me
Bought it. Set it up. Created face photos and put them in a St. Pats jig using my 5 faces. Published it and sent it out to 20 friends. What they got was the generic faces, NOT the ones I selected. Very disappointed.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

