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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Oregon
1 review
0 helpful votes
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Makes me laugh.
March 23, 2017

I sure like jibjab.it sure can lift you up if your a bit down. Makes you laugh! Especially like the holiday dances, and the way your faces put it all together. I send then just to make someone's day. Thanks jib jab.

Date of experience: March 20, 2017
California
4 reviews
0 helpful votes
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Saving and Sharing problem
March 22, 2017

Could not save or share my jib jab. A little frustrating. Was able to post to Facebook. Am I doing something wrong.

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Good customer service
March 22, 2017

Heather at jib jab was very good at resolving my problem in a timely manner. They did not give me the runaround or make me wait

Date of experience: March 20, 2017
Oregon
1 review
0 helpful votes
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Ok but lost my head!
March 22, 2017

I lost my inventory of heads I had on my JibJab app on my iPhone! Now I have to recreate all my heads for using the app on my iPhone which I use the most. Is there a way to get them back?

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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A chuckle helps a lot
March 22, 2017

Clever humor helps express feelings of friendship and happiness. It is a nice surprise for loved ones to receive an unexpected gift.

Date of experience: March 20, 2017
New Jersey
1 review
0 helpful votes
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Not tech savvy
March 22, 2017

I could not figure out how to personalize and send my St Patricks Day cards. I got the faces in, but couldn't figure out how to send them. I know it couldn't be that hard, because my grandson has done it, but I couldn't figure it out.

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Thumbs up to mini-videos!
March 22, 2017

MAKE PEOPLE SMILE with the JibJab mini video templates. Practice makes perfect. Seeing FACES we KNOW doing little dances, singing, wishing others 'Happy Holidays'... whatever it may be... is fun to do & cheaper than sending out a bunch of cards! $

Date of experience: March 20, 2017
Georgia
1 review
0 helpful votes
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Great customer support
March 22, 2017

I had forgotten I had an account. Which I opened in 2015. The last time I used it was when my husband was still alive. He died January 1 2016, and needles to say it has been a rough year. I was surprised to see my membership charge on my bank account, so I went to the website and to my delighted surprise I found out that getting a refund was painless. I wish every company had their act together like jib jab. Thanks so very much.

Date of experience: March 20, 2017
California
2 reviews
5 helpful votes
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I did the St. Patrick's day dance & superimposed all my family members faces onto the dancers. Amazing results & so fun!

Date of experience: March 20, 2017
Washington
1 review
0 helpful votes
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Look what I did!
March 22, 2017

I'm so happy that a 83 year old like me was able to do exactly what I wanted to do! I was able to use one of your St. Patrick cards to send a message I really wanted to get across. Thanks!

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Quick, kind customer service
March 22, 2017

I had an issue using Jib-Jab and their customer service was quick and spot on! Really love you guys.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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St Paddy's Day Success
March 22, 2017

The video I selected to share on Facebook and send directly to a few friends was garnered high praise and much laughter.

Date of experience: March 20, 2017
Utah
1 review
0 helpful votes
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Amazing
March 22, 2017

I just love JibJab. It is a friendly easy to use program. Every time that I use it I have to control myself because I can't stop trying different templates... they are just too funny :) it puts more than a smile on our faces.

Date of experience: March 20, 2017
Arizona
2 reviews
0 helpful votes
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Disappointed!
March 22, 2017

JibJab asked me to update Adobe to play the videos. When I click on the JibJab Adobe Update nothing happens. So I updated to current Adobe version on my computer. Then logged back into JibJab and the same message appeared which would not let me continue. I was frustrated and logged off. This also happened after I paid the $18 yearly fee so I was not very happy with JibJab!

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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McColm's Experience
March 22, 2017

Was not very clear on what I subscribes to and what it entitled me to use as there seem to be so many alternatives. Also after subscribing I was solicited to pay extra for the smallest feature I would have thought was included like saving a e-card etc. Also after subscribing I still have not figured why I have not been able to easily acquire a icon to place on my desktop as itunes does not work with a Mac Book Air to diwnload an App from the app store! Far to confusing and user unfriendly.

Date of experience: March 20, 2017
Illinois
3 reviews
7 helpful votes
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St Patricks Day
March 22, 2017

Cute way to wish my friends a Happy St Patrick's Day on Facebook... although actually getting it to post was tedious.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Good idea done wrong
March 22, 2017

I asked for my money back as soon as I saw the results of the first video. This isn't a service, it's just an app, and it's clear no one is running the store. Technical support was supposed to get back to me within two days, but didn't. I want to cancel my account and get my money back.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Disappointed
March 22, 2017

Didn't post my st pattys day jab an I really can't figuore how to post it on Facebook after it's completed I would like to discontinue the service it's not for me

Date of experience: March 20, 2017
Texas
1 review
0 helpful votes
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Awesome!
March 22, 2017

I sent a card to four different people for St. Patrick's Day and they all loved it! Highly recommend Jib Jabb!

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Bought it. Set it up. Created face photos and put them in a St. Pats jig using my 5 faces. Published it and sent it out to 20 friends. What they got was the generic faces, NOT the ones I selected. Very disappointed.

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA