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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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No App for Android
March 23, 2017

The site is cool, but they only offer an app for Apple users. Very poor user experience. Still seems to be mobile friendly, but I would prefer an app

Date of experience: March 21, 2017
New Jersey
1 review
0 helpful votes
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I'm satisfied with the experience but I did not appreciate being surprised mid card creation that payment was required. I wish I had known you charge an annual fee at the beginning of the process. If there is mention of it, it's not very apparent on the mobile site.

Date of experience: March 21, 2017
New Jersey
1 review
0 helpful votes
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St. Patrick's Day fun.
March 23, 2017

Everyone enjoyed the Irish jig, and it was fast and easy to use. I don't have 109 words nor time to think about it. Should not be a minimum requirement.

Date of experience: March 21, 2017
Australia
1 review
0 helpful votes
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Need more with 4 people
March 23, 2017

It would be better if their were more 4 people videos to choose from. As well i thought once you paid your membership there were no further charges i was wrong!

Date of experience: March 21, 2017
Canada
1 review
0 helpful votes
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St. Paddy's Day Dancers
March 23, 2017

It was fairly easy to do but it was annoying having to download the same picture 5 times to populate 5 talking heads! Other than that, it was a lot of fun for my customers.

Date of experience: March 21, 2017
GB
1 review
0 helpful votes
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Could have been easier
March 23, 2017

It would be great if I could select email addresses from previously sent ecards in my account. A list of frequently used email addresses would be netter than having to abandon an ecard to gp and find the email address.

Date of experience: March 21, 2017
New York
1 review
0 helpful votes
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I'm not happy with the positioning of the mouth, it's just a straight black line and it isn't consistent with where it's positioned on the faces.

Date of experience: March 21, 2017
Canada
1 review
0 helpful votes
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So much fun!
March 23, 2017

My grandkids have such fun with jib-jab. We don't send all the cards we make, but often just use the videos for our own entertainment!

Date of experience: March 21, 2017
California
1 review
0 helpful votes
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A Lot Easier Than I Expected
March 23, 2017

My friend couldn't breathe when I sent him the St. Patrick's day video. Being able to customize these cartoons is a laugh riot and very convenient.

Date of experience: March 21, 2017
Texas
1 review
0 helpful votes
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So much FUN!
March 23, 2017

So much FUN! The entire family gets a giggle, chuckle and belly laugh at these videos! Easy and even enjoyable to put together and share. Thank You all for this site! It is worth every penny for the laughs it brings!

Date of experience: March 21, 2017
California
1 review
0 helpful votes
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Not good. Usually with online cards, they are delivered in the morning. This one not received and had to be sent again later in the day. Finally viewed in the early evening. I have requested a refund.

Date of experience: March 21, 2017
Canada
1 review
1 helpful vote
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JibJab keeps their promise
March 23, 2017

30 day money back guarantee, no questions asked.
I only wanted to make one video and therefore felt 18 USD was too high for one time use.
I emailed, cancelled my membership and within two days I received a "no problem " reply and the transaction reversal was applied to my credit card.
Great customer service.

Date of experience: March 21, 2017
New Jersey
1 review
0 helpful votes
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Tasteless options.
March 23, 2017

Many choices but definitely not to my taste. More gen x and milling all vice baby boomer. Will not be renewing

Date of experience: March 21, 2017
Ohio
1 review
0 helpful votes
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How do I edit?
March 23, 2017

Wow! Is this fun! I couldn't find anything like it. My only problem is that the video dos not seen to be editable once you have the final product. I found some better photos and realized that one of the heads was out of scale and needed to be edited. Did I miss something?

Date of experience: March 21, 2017
Illinois
1 review
0 helpful votes
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Cheers
March 23, 2017

I always enjoy sending JibJab to friends, they are delighted with the videos.
My whole family has received them and chuckled.

Date of experience: March 21, 2017
Virginia
1 review
0 helpful votes
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FIRST TIME
March 23, 2017

I WISH THAT THERE WERE MORE OPTIONS/SONGS. LOADING PICTURES ON THE SITE WAS RELATIVELY EASY. SOME SONGS ARRANGED BY THE DECADE WOULD BE GREAT, LIKE 1970'S, 1980'S, ETC.

Date of experience: March 21, 2017
North Carolina
1 review
0 helpful votes
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Website very hard to operate!
March 23, 2017

Not pleased st all--cancelled membership immediately! Could not find items after I downloaded pictures! Worst website EVER!

Date of experience: March 21, 2017
Indiana
1 review
0 helpful votes
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So much fun!
March 23, 2017

I liked the added feature of being able to see when the recipient opened the e-mail. I wonder if there is a way to let your recipients know ahead of time that the unfamiliar e-mail is from someone they know so that it doesn't go to spam... without having to notify them myself.

Date of experience: March 21, 2017
Australia
1 review
0 helpful votes
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Jibjab birthday
March 23, 2017

I Sent a Jibjab birthday card, everyone enjoyed it. Lalalalalala lalalalala lalalalala lalalalala lalalalala

Date of experience: March 21, 2017
Pennsylvania
1 review
0 helpful votes
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Disappointed
March 23, 2017

Return my $18.00 immediately. I can not get access to your site. Because the very email address that you sent messages to, is the very email address that you deny is my correct email address. Also I did not want to take a year but wanted the short month time

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA