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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The site is cool, but they only offer an app for Apple users. Very poor user experience. Still seems to be mobile friendly, but I would prefer an app
I'm satisfied with the experience but I did not appreciate being surprised mid card creation that payment was required. I wish I had known you charge an annual fee at the beginning of the process. If there is mention of it, it's not very apparent on the mobile site.
Everyone enjoyed the Irish jig, and it was fast and easy to use. I don't have 109 words nor time to think about it. Should not be a minimum requirement.
It would be better if their were more 4 people videos to choose from. As well i thought once you paid your membership there were no further charges i was wrong!
It was fairly easy to do but it was annoying having to download the same picture 5 times to populate 5 talking heads! Other than that, it was a lot of fun for my customers.
It would be great if I could select email addresses from previously sent ecards in my account. A list of frequently used email addresses would be netter than having to abandon an ecard to gp and find the email address.
I'm not happy with the positioning of the mouth, it's just a straight black line and it isn't consistent with where it's positioned on the faces.
My grandkids have such fun with jib-jab. We don't send all the cards we make, but often just use the videos for our own entertainment!
My friend couldn't breathe when I sent him the St. Patrick's day video. Being able to customize these cartoons is a laugh riot and very convenient.
So much FUN! The entire family gets a giggle, chuckle and belly laugh at these videos! Easy and even enjoyable to put together and share. Thank You all for this site! It is worth every penny for the laughs it brings!
Not good. Usually with online cards, they are delivered in the morning. This one not received and had to be sent again later in the day. Finally viewed in the early evening. I have requested a refund.
30 day money back guarantee, no questions asked.
I only wanted to make one video and therefore felt 18 USD was too high for one time use.
I emailed, cancelled my membership and within two days I received a "no problem " reply and the transaction reversal was applied to my credit card.
Great customer service.
Many choices but definitely not to my taste. More gen x and milling all vice baby boomer. Will not be renewing
Wow! Is this fun! I couldn't find anything like it. My only problem is that the video dos not seen to be editable once you have the final product. I found some better photos and realized that one of the heads was out of scale and needed to be edited. Did I miss something?
I always enjoy sending JibJab to friends, they are delighted with the videos.
My whole family has received them and chuckled.
I WISH THAT THERE WERE MORE OPTIONS/SONGS. LOADING PICTURES ON THE SITE WAS RELATIVELY EASY. SOME SONGS ARRANGED BY THE DECADE WOULD BE GREAT, LIKE 1970'S, 1980'S, ETC.
Not pleased st all--cancelled membership immediately! Could not find items after I downloaded pictures! Worst website EVER!
I liked the added feature of being able to see when the recipient opened the e-mail. I wonder if there is a way to let your recipients know ahead of time that the unfamiliar e-mail is from someone they know so that it doesn't go to spam... without having to notify them myself.
I Sent a Jibjab birthday card, everyone enjoyed it. Lalalalalala lalalalala lalalalala lalalalala lalalalala
Return my $18.00 immediately. I can not get access to your site. Because the very email address that you sent messages to, is the very email address that you deny is my correct email address. Also I did not want to take a year but wanted the short month time
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

