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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Laughed my head off so fun and funny, my sister said she has not had such a good laugh in a long time, so thanks, great site
Effortless purchase. Excellent pictures and details of the product. Will definitely visit this site again.
After paying to. Join it's annoying you don't get any free saves. Also who has flash these days? Half the people I send these to can't view them anyways.
Def won't be renewing this.
I signed up to make St. Patrick's Day jibjab with my students. It was fun for that day, but to require a year of sign-up is kind of ridiculous.
You guys have not produced a year in review in over 2 years. This was my favorite thing on your site. Also, I don't see much if any new content since the last time I had an account. I will not be renewing again unless I see some new content this year.
1. The site encourages you to create a card. Then when you're ready to send it tells you you have to be a member. Then when you click to join, THE CARD YOU PAINSTAKINGLY PREPARED IS TOTALLY ERASED AND YOU HAVE TO START ALL OVER! That's rude beyond measure.
2. The membership fee is too high, and the auto-renew is heinous. You guys used to have a great site. Why have you ruined it?
Easy to complete ecards but they get stuck in SPAM filters and remain unopened - therefore need to send link under separate email.
Overall, love JibJab!
I've been using JibJab for a few years now and thoroughly enjoy the large selection of cards and what you're aboe to do with the site.
I made it (not knowing I had to PAY for a membership!) and looked at in once and then never got it! I couldn't find it on your site or on my phone anywhere - it just disappeared! So I cancelled my membership! WHat a huge disappointment all the way around!
Ok now I won't leave any reviews when I use this because you have made the review process annoying... it was great... PERIOD
Very difficult to start with not enough instructions. Trial and error resulted in some fun. Made two or three of them. Need to get and store more head shots of my friends.
I enjoy your videos starring my friends. Always fun to do and send. There is a good variety to choose from too.
Hilarious. Always makes me laugh! Jib Jab is a fun new way to share cards with friends while making them laugh at the same time. Watching the videos over and over makes me very happy!
Outstanding, I really thought I have to kiss that money good bye, But no, it gives me a good feeling that there are still good people out there, I all ready called 4 people to tell them what you did and if they want to use your app, they can trust you,, I'm sorry that I had to stop mine, I'm a disabled vet, and my wife left leaving me with alot of debt, it had nothing to do with the service I received, my grandson loved the stuff I would send him, when i get my money problems fixed, I will be back, thanks again for the laughter you bought me and my grandson,
I wanted to call and cancel my Jib Jab after having it 3 days. They gave
A phone number which I called and told me I had to go on line to cancel.
I am not a computer type person and rather talk to someone to handle my business. I am very dissapointed that I cannot talk to someone.
I sent a St. Patrick's Day card to someone I forgot to send a snail mail card. I did search for a St. Urho's Day card for March 16th but you didn't have one.
Everyone I sent it to loved it. Very easy to create, excellent experience. The choices were very good and hard to choose, the graphics are clear and the songs are funny. Great fun!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

