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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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FUN
March 22, 2017

Just an easy, fun interface. Initially received one from work people for my birthday, subscribed to send them myself. Well done, folks.

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Great Laughs
March 22, 2017

Laughed my head off so fun and funny, my sister said she has not had such a good laugh in a long time, so thanks, great site

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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Easy, peasey purchase!
March 22, 2017

Effortless purchase. Excellent pictures and details of the product. Will definitely visit this site again.

Date of experience: March 20, 2017
Canada
2 reviews
0 helpful votes
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After paying to. Join it's annoying you don't get any free saves. Also who has flash these days? Half the people I send these to can't view them anyways.

Def won't be renewing this.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Great for the Day!
March 22, 2017

I signed up to make St. Patrick's Day jibjab with my students. It was fun for that day, but to require a year of sign-up is kind of ridiculous.

Date of experience: March 20, 2017
Wyoming
1 review
0 helpful votes
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Where is my Year in Review
March 22, 2017

You guys have not produced a year in review in over 2 years. This was my favorite thing on your site. Also, I don't see much if any new content since the last time I had an account. I will not be renewing again unless I see some new content this year.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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1. The site encourages you to create a card. Then when you're ready to send it tells you you have to be a member. Then when you click to join, THE CARD YOU PAINSTAKINGLY PREPARED IS TOTALLY ERASED AND YOU HAVE TO START ALL OVER! That's rude beyond measure.
2. The membership fee is too high, and the auto-renew is heinous. You guys used to have a great site. Why have you ruined it?

Date of experience: March 20, 2017
Michigan
1 review
0 helpful votes
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Easy to complete ecards but they get stuck in SPAM filters and remain unopened - therefore need to send link under separate email.

Overall, love JibJab!

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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I dont want this! I sent a cancellation. It better take effect now. I thought was 1.99 a month psy by month? Your directions unclear

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Wonserful site!
March 22, 2017

I've been using JibJab for a few years now and thoroughly enjoy the large selection of cards and what you're aboe to do with the site.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Rip-off
March 22, 2017

I made it (not knowing I had to PAY for a membership!) and looked at in once and then never got it! I couldn't find it on your site or on my phone anywhere - it just disappeared! So I cancelled my membership! WHat a huge disappointment all the way around!

Date of experience: March 20, 2017
Georgia
1 review
0 helpful votes
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Na
March 22, 2017

Ok now I won't leave any reviews when I use this because you have made the review process annoying... it was great... PERIOD

Date of experience: March 20, 2017
Washington
1 review
0 helpful votes
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So-so
March 22, 2017

Very difficult to start with not enough instructions. Trial and error resulted in some fun. Made two or three of them. Need to get and store more head shots of my friends.

Date of experience: March 20, 2017
Nevada
2 reviews
0 helpful votes
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Always a pleasure
March 22, 2017

I enjoy your videos starring my friends. Always fun to do and send. There is a good variety to choose from too.

Date of experience: March 20, 2017
Georgia
2 reviews
0 helpful votes
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Fun
March 22, 2017

Everyone enjoyed the JibJab's on St. Patrick's Day. Fun, Fun, Fun. Easy to use the program. Everyone was surprised at how good it turned out.

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Love this site!
March 22, 2017

Hilarious. Always makes me laugh! Jib Jab is a fun new way to share cards with friends while making them laugh at the same time. Watching the videos over and over makes me very happy!

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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Outstanding
March 22, 2017

Outstanding, I really thought I have to kiss that money good bye, But no, it gives me a good feeling that there are still good people out there, I all ready called 4 people to tell them what you did and if they want to use your app, they can trust you,, I'm sorry that I had to stop mine, I'm a disabled vet, and my wife left leaving me with alot of debt, it had nothing to do with the service I received, my grandson loved the stuff I would send him, when i get my money problems fixed, I will be back, thanks again for the laughter you bought me and my grandson,

Date of experience: March 20, 2017
South Carolina
1 review
0 helpful votes
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Experience with Jib Jab
March 22, 2017

I wanted to call and cancel my Jib Jab after having it 3 days. They gave
A phone number which I called and told me I had to go on line to cancel.
I am not a computer type person and rather talk to someone to handle my business. I am very dissapointed that I cannot talk to someone.

Date of experience: March 20, 2017
Minnesota
1 review
0 helpful votes
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I sent a St. Patrick's Day card to someone I forgot to send a snail mail card. I did search for a St. Urho's Day card for March 16th but you didn't have one.

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Everyone I sent it to loved it. Very easy to create, excellent experience. The choices were very good and hard to choose, the graphics are clear and the songs are funny. Great fun!

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA