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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Easy to create, fun and intuitive. Used a segment and inserted into a wedding video... killer funny!
Such a fun and creative way to allow one to have a really fun time by themselves. Later sharing my creations with the persons I have included makes them happy.
I sent out two Jib Jab cards this week to friends in Brazil from NYC. I had sent cards with 5 people. They were excited... they found a little wierd, however, they were pleasantly surprised. But I found that the variety of serious cards is really not available, for example, just a love card for friends, not necessarily a love interest... there are categories, however, the choice is very limited. Also, the choice to pick how many is not available on group cards...
I am satisfied, but I would love to see a few "more adult" scenes. And how about some more great songs.
Recently renewed membership and notice more vids with female characters. This is a welcome improvement over adding female heads to male bodies and voices (unless of course that is what you are looking for).
I found it time consuming to try and create a birthday card - no edit option so I had to keep creating it and then it asked for payment again and again before I could proceed
Its hard to get pictures in the right place but im sure i will get better at it im hoping atleast. All the choices i love.
I love all the different ways you can express your moods & feelings I can let myself go all the way, whichever mood I am in. Make friends & family feel happy, laughter & great for whatever occasion! Keep up the great work
I was a customer some years ago, but I can see that there very few new vids and It is extremely rude to charge for video downloads received from paying customers.
I didn't realize it would cost so much for each video to put on a cd. I have property out of town and no internet so I wanted a cd, now I have nothing after paying for a membership and spending hours making them, waste of time and money
Your web site is very confusing especially when it comes to payment. You have charges me AU$66.48 for nothing. I already have paid US$18.00 == AU$24.34 for the membership and I don't know what this AU$66.48 is about.
Please refund me the amount of AU$66.48.
My sister never received card, due to computer problems on there end. I would like to send it again but don't know how? Thanks Darlene
Fast and fun. Easy to use, greatly adaptable especially because I was in a big hurry. Would recommend this to friends. Thank You.
Loved the final result but found it frustrating that after putting together a production we were told we had to renew our membership to continue. That was understandable but when we did renew, all the work we did was lost and we had to start over.
Also did not realise that by renewing we automatically went on a renew annually program through our Paypal account. I would have preferred the options be more upfront so we could renew for one year instead of signing up indefinitely.
Great way to easily delight friends! They have really gotten a kick out of seeing themselves in the fun dance animations!
Took me seven times to load, align head and mouth correctly. But once done, so cute, my recipient loved it
I'm not the most tech guy, I was able to put together a birthday thing that made my wife happy. I will be using it again!
The card was excellent, and ideal for friends sent to.
But thy review page certainly doth not rock, requiring excessive comment (must be 100+ characters), and the "I am not a robot" sequence is ludicrously complex through ambiguous queries. You may have the time to play about with this sort of indulgence - thousands of us do not
I don't want anything I post to be public on facebook and didn't see how I could avoid this. I ended up sending a birthday card in an email instead.
I always have fun on Jib Jab, Thank You. It's been a pleasure working on Jib Jab, I've been doing it for several years now and have talked several of my friends in to doing it also.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

