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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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New jib jabber
April 1, 2017

I am new to Jib Jab and saw some thing I needed help with... upset that in order to download my videos I have to pay additionally..

Date of experience: March 30, 2017
Kentucky
1 review
0 helpful votes
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Not satisfied.
April 1, 2017

Don't appreciate the fact that, after paying for the membership, e-card shows as an advertisement when sent, with company's name, etc. I just wanted to send a card, not advertise jib jab!

Date of experience: March 30, 2017
California
1 review
0 helpful votes
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Lots of potential
April 1, 2017

We enjoy the entertaining nature of your product and the originality many of them demonstrate. As a paying member, I had hoped to see higher resolution, modern video formats for the download, and the ability to download these videos without a second charge.

Date of experience: March 30, 2017
Illinois
1 review
0 helpful votes
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Place faces into song and dance characters, easily select the jaw and the software animates. This is an easy to use interface and great fun. There are many songs to fit different occassions.
I would like to see more genres of music and more oriented at kids.

Date of experience: March 30, 2017
Florida
1 review
0 helpful votes
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Made me laugh!
April 1, 2017

Fun The recipient of the card enjoyed it also! I went ahead and generated additional cards and sent themto other relatives!

Date of experience: March 30, 2017
Japan
1 review
0 helpful votes
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Easy to use. If you make a mistake, easy to correct. That is my kind of app... And cheap too! It's a steal.

Date of experience: March 30, 2017
Florida
1 review
0 helpful votes
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Always great fun
April 1, 2017

Jib Jabs are always entertaining! People enjoy the fun! The songs and characters are always great as well!

Date of experience: March 30, 2017
GB
1 review
0 helpful votes
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Poor experience
April 1, 2017

Upon paying a 18$ a year fee, I was then asked to pay and additional $2 to then download my video.

When paying the $2 I then had to wait two hours for the rendering to be complete.

Date of experience: March 30, 2017
GB
1 review
0 helpful votes
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Soooooo funny!
April 1, 2017

Added so many faces and used in all situations. Jib jab is like emojis on drugs. Something for every occasion.

Date of experience: March 30, 2017
California
1 review
0 helpful votes
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Tried to use it on Edge. It took my credit card immediately but wouldn't go past the adding of pictures to the write a comment part. After frustratingly trying it numerous times, I finally closed it in Edge, opened it in Chrome, and it worked fine. I spent about 50 minutes trying to make one eCard.

Date of experience: March 30, 2017
California
1 review
0 helpful votes
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Anniversary Bust
April 1, 2017

Your anniversary videos suck. C'mon guys, you can do better...

Date of experience: March 29, 2017
Texas
1 review
0 helpful votes
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I appreciate and enjoy JibJab!
April 1, 2017

I joined JibJab a couple of years ago, and so enjoyed making videos. Loved, loved it.
I was laid off from my job, and am counting pennies. When I saw JibJab's annual fee come through last week, I asked them to refund it. And they did! I appreciate that I did not have to plea with them. I am very impressed, and am relieved that they have integrity.
Thank you, JibJab for valuing your customers! It is quite refreshing!

Date of experience: March 29, 2017
Arizona
1 review
0 helpful votes
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No Discounts avail
March 31, 2017

Website is slow and will never give any discounts Not happy with the videos they rarely change, and new ones come along about 2 times a year, not worth their high yearly rate

Date of experience: March 29, 2017
Massachusetts
1 review
0 helpful votes
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Overpriced
March 31, 2017

This app is extremely overpriced for what you get. I want a full refund
Please.

This app is extremely overpriced for what you get. I want a full refund please.

This app is extremely overpriced for what you get. I want a full refund please.

Date of experience: March 29, 2017
District of Columbia
1 review
0 helpful votes
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Not sent on the requested day.
March 31, 2017

I made a video to be sent to my daughter on her birthday. Although I did receive a confirmation from jibjab that it was scheduled to be sent, the video never went out! When I learned that she did receive it, I recent it.

Date of experience: March 29, 2017
Minnesota
1 review
0 helpful votes
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Birthday card for son
March 31, 2017

It was easy, fun, and much appreciated by the recipient. Thanks. I have nothing else to say and it's absurd to require "at least 100 characters"... that almost made me not bother with this.

Date of experience: March 29, 2017
Wisconsin
1 review
0 helpful votes
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JibJab refund
March 31, 2017

I was automatically re-enrolled in JibJab and was no aware this would be done. My account was charged $18. I contacted JibJab and was immediately refunded this amount. This is excellent customer service. Thank You.

Date of experience: March 28, 2017
Australia
1 review
0 helpful votes
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I love using Jibjab but found the content not as extensive as I would have liked (music videos cast yourself). The APP seems more flexible on head shape selection, but I would also like a combined package APP & website not one or the other.

Date of experience: March 28, 2017
Minnesota
1 review
0 helpful votes
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1 star for the deception, I was completely shocked that you tookthe entire 18 bucks off upfront. Your ad shoes, diffrent. 18 bucks is not gonna kill me but itsthe point.the app itself if fine, but for 18 dollars it should have a few more categories. For example, movies or sports act.

Date of experience: March 28, 2017
New Jersey
1 review
0 helpful votes
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Best customer service!
March 30, 2017

I had a funny account problem, and when I contacted customer service I thought I would get an automated response with no actual solution (as usual with internet companies). However, I had a personal e-mail response the same day, an exceptionally friendly service agent that investigated my query, and my issue was solved immediately! I would highly recommend using this site as they seem like a company that actually cares about its clientele.

Date of experience: March 28, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA