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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Cheryl U.
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It is also more expensive now than my last subscription which expired for a year while I was overseas.
Do consider returning the face adjustment feature on the videos. I am a member for the videos only.

Date of experience: April 2, 2017
Colorado
1 review
0 helpful votes
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OK
April 4, 2017

I think the novelty has worn off somewhat.
I wish you would have 6 options for the number of people in a video.
We have 2 couples that I like to share the videos, but I don't include myself since there are not enough faces to use.
I would like to see more for kids without bodily functions.;)
Thanks for the opportunity to give my say. Older user.

Date of experience: April 2, 2017
New Jersey
1 review
0 helpful votes
Follow Valerie B.
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I paid to join JibJab for the sole purpose of sending cards to overseas family members on their birthdays. What a disappointment -- none of the cards I created and sent were received! I contacted PayPal, who immediately disabled the automatic yearly $18 withdrawal by JibJab. And I opened a PayPal dispute against them so that I can get my initial $18 back. I will NEVER do business with JibJab again and I will tell all my friends and family about my disappointing experience.

Date of experience: April 2, 2017
Australia
1 review
0 helpful votes
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Happy St Patrick's Day
April 4, 2017

I didn't realise you needed to do the whole face - no clothes, hair etc. My next one will be better.

Date of experience: April 2, 2017
Spain
1 review
0 helpful votes
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Success
April 4, 2017

My colleague was delighted when she received it on her birthday. All the staff had a laugh with the card.

Date of experience: April 2, 2017
Nebraska
1 review
0 helpful votes
Follow Jibjabber B.
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Meh
April 4, 2017

I was disappointed that I couldn't preview any video before being introduced to the subscribe screen. I won't be renewing. All the dances are basically the same, gets boring.

Date of experience: April 2, 2017
Australia
1 review
0 helpful votes
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Wishing there was more content
April 4, 2017

Very disappointed in what I actually paid for. I wish I could get a refund! The app gives the impression that there is so much more content for paying but there really isnt. Wish I had just kept using the free service.

Date of experience: April 2, 2017
Australia
1 review
0 helpful votes
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Paid up no emails
April 4, 2017

Signed up to annual subscription, sent five or more cards to my emails addresses with nothing arriving

Date of experience: April 2, 2017
North Carolina
1 review
0 helpful votes
Follow Terry R.
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So Much fun!
April 4, 2017

Jib Jab was so easy to use. Jib Jab has many entertaining categories and within each a very wide range of selections. So much fun just to go through the lists and then once you complete your first Jib Jab, you will be hooked!

Date of experience: April 2, 2017
Colorado
1 review
0 helpful votes
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Unable to post on time
April 4, 2017

I purchased subscription via a Facebook link. I could not post the holiday card to FB in time for holiday. I also spent a lot of time preparing it. Not happy.

Date of experience: April 1, 2017
Illinois
1 review
0 helpful votes
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Disappointed
April 3, 2017

My card wasn't sent by you, I had to send it from my email.
Did it have something to do with the recipient having a gmail acct.?

Date of experience: April 1, 2017
Australia
1 review
0 helpful votes
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Complications
April 3, 2017

The making is easy, the price is right. BUT sending multiple emails is near impossible, getting the download is ok, but what does it work with?
The viewing experience should be enjoyable. The number of emails you get telling you ab out your video is confusing!
Grj

Date of experience: April 1, 2017
Alaska
1 review
0 helpful votes
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Easy to use but...
April 3, 2017

I had some fun putting together a couple of videos. The downside for me was, to my dismay, JibJab automatically subscribing me for a recurring annual payment. I paid the annual fee then had to go back to PayPal and figure out how to cancel the recurring part. That put a damper on my experience.

Date of experience: April 1, 2017
New Mexico
1 review
0 helpful votes
Follow Dawn S.
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Birthday cards
April 3, 2017

Thanks for giving us a boatload of options for sending a Birthday card.
Of course the more gnarly ones can be sent to that small sector of contacts, but the more traditional (fluffy) cards worked in this case!

Date of experience: April 1, 2017
California
1 review
0 helpful votes
Follow Virginia Y.
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Keep music video up to date. Add some country maybe. Enjoyed all the group dance. More duo and more than five people

Date of experience: April 1, 2017
North Carolina
1 review
0 helpful votes
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Hilarious
April 3, 2017

Everything worked out great. Thanks for your help in getting the ecard to my brother for his birthday.

Date of experience: April 1, 2017
Florida
1 review
0 helpful votes
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Jibjab rating
April 3, 2017

I enjoyed the cards very much, however, I do not know how to include the "heads" and did not see any instructions. I do not do facebook. Overall, I enjoyed the experience.

Date of experience: April 1, 2017
North Carolina
1 review
1 helpful vote
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$18 for WHAT~?
April 3, 2017

What did the $18 I paid cover~? I cannot save anything, I cannot send anything, I cannot download anything, UNLESS I pay more~? I need a refund. I am almost 61 years old and thought this would be funny for me to make and send to my grandchildren, and instead I blew half a week's grocery money on nothing. Very upset with JibJab. This was like a bait and switch. But of course it is, I just didn't catch it until a few days later~!
I would very happily unsubscribe for a refund~!

Date of experience: April 1, 2017
New York
1 review
0 helpful votes
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Jibjab
April 3, 2017

It's kind of cool, but more of a novelty. I was turned off by the fact that you have to pay extra every time you want to download a video you make.

Date of experience: April 1, 2017
GB
1 review
0 helpful votes
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Alfie
April 3, 2017

No upfront indication of cost. Ecards advertised as free then learn about the ongoing subscription once card has been selected. Resulting in need to cancel recurring payment. Remain unsure about what i have actually paid for the product.

Date of experience: April 1, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA