Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Anthony G.
Unfollow Anthony G.
Share Review
Report Review

Almost a Bullseye.
April 6, 2017

When I first joined many years ago, renewal was to be automatic but for some reason my membership was stopped and I had to rejoin. A lot of your videos are older and need revising.

Date of experience: April 4, 2017
Canada
1 review
0 helpful votes
Follow Paulette M.
Unfollow Paulette M.
Share Review
Report Review

Customer satisfaction
April 6, 2017

When I had a financial situation with JibJab, it was resolved immediately to my satisfaction. This left me feeling that JibJab cares about their customers and their reputation.

Date of experience: April 3, 2017
Oregon
3 reviews
1 helpful vote
Follow Deborah L.
Unfollow Deborah L.
Share Review
Report Review

I have been using JibJab for years now. It is such a UNIQUE expression of communicating and Fun.
You wont be sorry you tried it.
Let the laughter begin!

Date of experience: April 3, 2017
Florida
2 reviews
0 helpful votes
Follow Cheryl F.
Unfollow Cheryl F.
Share Review
Report Review

Great customer service
April 5, 2017

My account was renewed without me realizing it.
But as soon as I reported it and told them that I did not know that it was going to be renewed they immediately returned my money no questions asked.

Date of experience: April 3, 2017
New Jersey
1 review
0 helpful votes
Follow Heidi M.
Unfollow Heidi M.
Share Review
Report Review

Great service and product!
April 5, 2017

Excellent customer care. Fun and fabulous product. I've enjoyed making cards and videos. Its an easy process to create a video. They always have fresh new videos to use as a template for videos! Easy to share on Facebook.

Date of experience: April 3, 2017
Georgia
1 review
0 helpful votes
Follow Darlene H.
Unfollow Darlene H.
Share Review
Report Review

Great customer service team!
April 5, 2017

Got very fast response and issues resolved with No Trouble. Very helpful. Great to do business with.

Date of experience: April 3, 2017
Canada
1 review
0 helpful votes
Follow Yvon j.
Unfollow Yvon j.
Share Review
Report Review

Very good
April 5, 2017

Just dont like automatic rejoin, i should have the option of wanting to rejoining again if i desire to

Date of experience: April 3, 2017
Oklahoma
1 review
0 helpful votes
Follow Ansley C.
Unfollow Ansley C.
Share Review
Report Review

So fun!
April 5, 2017

This site makes all holidays so much fun and they offer so many different options for all kinds of people.

Date of experience: April 3, 2017
GB
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Share Review
Report Review

Having paid for what I thought was to send a single ecard which there was no cost advertised I then found out I had become a full member for a year for about £15.
I have sent many cards from other similar sites and never had to do this.
Would like to now not be a member and receive a refund minus the cost of sending the card.

Date of experience: April 3, 2017
California
1 review
0 helpful votes
Follow Nancy J.
Unfollow Nancy J.
Share Review
Report Review

Difficult to use,
April 5, 2017

There needs to be a way to edit or go back without having to start over from scratch. It was very frustrating to get to the end ready to send and find some mistake yo made and not be able to just move the cursor to that spot and fix it and then send. If there is a way to do this the instructions could be better because I didn't find it or it's not available.

Date of experience: April 3, 2017
Arizona
1 review
0 helpful votes
Follow Norm N.
Unfollow Norm N.
Share Review
Report Review

REnewal
April 5, 2017

I was surprised that I had to renew. I have been a member for a few years, but somehow was dropped. Not certain what your policy says, but apparently customers are dropped periodically and must start anew.

Date of experience: April 3, 2017
California
1 review
0 helpful votes
Follow Chris m.
Unfollow Chris m.
Share Review
Report Review

LOVE JibJab!
April 5, 2017

Always a fun, easy experience. The examples are usually right on target for my purposes and friends and family love them.

Date of experience: April 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Terrance H.
Unfollow Terrance H.
Share Review
Report Review

Not a new member
April 5, 2017

I`ve been with Jibjab for at least two years now. I use it for all those that have birthdays and anniversaries. I also love your special days like St. Paddy Day, 4th of July, Easter, Christmas. My biggest problem is finding the right one to send.

Date of experience: April 3, 2017
Wisconsin
1 review
0 helpful votes
Follow KDKinz K.
Unfollow KDKinz K.
Share Review
Report Review

So fun!
April 5, 2017

Instead of sending cards via snail mail, I sent JibJab instead and post to my friends' and families Facebook pages. Way more fun to be interactive!

Date of experience: April 3, 2017
India
1 review
0 helpful votes
Follow Kirit P.
Unfollow Kirit P.
Share Review
Report Review

Awesome application
April 5, 2017

More or less all dance sequences are of same type. Should also introduce fighting sequences. You can also think of adding gay sequences.

Date of experience: April 3, 2017
Chile
1 review
0 helpful votes
Follow Daniela C.
Unfollow Daniela C.
Share Review
Report Review

Funny
April 5, 2017

I thought that i eill not have to pay morr things, I didn't like when i saw that i jave to pay to send or save a video

Date of experience: April 3, 2017
Spain
1 review
0 helpful votes
Follow Cristina A.
Unfollow Cristina A.
Share Review
Report Review

Mierda
April 5, 2017

MIERDA DESPUES DE PAGAR CASI 20, PARA PODER DESCARGAR EL VIDEO TIENES QUE PAGAR UN IMPORTE ADICIONAL.

UNA MIERDA!

Date of experience: April 3, 2017
New Jersey
1 review
0 helpful votes
Follow Celia H.
Unfollow Celia H.
Share Review
Report Review

Love the selection of characters
And songs! I send skits to friends for different occasions and JibJab is always a big hit!

Date of experience: April 3, 2017
South Africa
1 review
0 helpful votes
Follow Ed C.
Unfollow Ed C.
Share Review
Report Review

My Review
April 5, 2017

It was alright would like to see more variety of artist and was a little bit shocked that I had to pay additional monies for the download... not cool.
But either than that very happy.

Date of experience: April 3, 2017
Australia
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Great fun
April 5, 2017

I am having a lot of fun doing them, and sharing with my friends. They are amazed when they recieve them in an email

Date of experience: April 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA