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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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When I first joined many years ago, renewal was to be automatic but for some reason my membership was stopped and I had to rejoin. A lot of your videos are older and need revising.
When I had a financial situation with JibJab, it was resolved immediately to my satisfaction. This left me feeling that JibJab cares about their customers and their reputation.
My account was renewed without me realizing it.
But as soon as I reported it and told them that I did not know that it was going to be renewed they immediately returned my money no questions asked.
Excellent customer care. Fun and fabulous product. I've enjoyed making cards and videos. Its an easy process to create a video. They always have fresh new videos to use as a template for videos! Easy to share on Facebook.
Got very fast response and issues resolved with No Trouble. Very helpful. Great to do business with.
Having paid for what I thought was to send a single ecard which there was no cost advertised I then found out I had become a full member for a year for about £15.
I have sent many cards from other similar sites and never had to do this.
Would like to now not be a member and receive a refund minus the cost of sending the card.
There needs to be a way to edit or go back without having to start over from scratch. It was very frustrating to get to the end ready to send and find some mistake yo made and not be able to just move the cursor to that spot and fix it and then send. If there is a way to do this the instructions could be better because I didn't find it or it's not available.
I was surprised that I had to renew. I have been a member for a few years, but somehow was dropped. Not certain what your policy says, but apparently customers are dropped periodically and must start anew.
Always a fun, easy experience. The examples are usually right on target for my purposes and friends and family love them.
I`ve been with Jibjab for at least two years now. I use it for all those that have birthdays and anniversaries. I also love your special days like St. Paddy Day, 4th of July, Easter, Christmas. My biggest problem is finding the right one to send.
Instead of sending cards via snail mail, I sent JibJab instead and post to my friends' and families Facebook pages. Way more fun to be interactive!
More or less all dance sequences are of same type. Should also introduce fighting sequences. You can also think of adding gay sequences.
I thought that i eill not have to pay morr things, I didn't like when i saw that i jave to pay to send or save a video
MIERDA DESPUES DE PAGAR CASI 20, PARA PODER DESCARGAR EL VIDEO TIENES QUE PAGAR UN IMPORTE ADICIONAL.
UNA MIERDA!
Love the selection of characters
And songs! I send skits to friends for different occasions and JibJab is always a big hit!
It was alright would like to see more variety of artist and was a little bit shocked that I had to pay additional monies for the download... not cool.
But either than that very happy.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

