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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Quick to join, easy to use and the end result was very entertaining..
Love everything about jibjab.
It's always been lots of fun.
I use it at work all the time.
People love seeing themselves in the videos.
My husband loved seeing my silly selfie on jibjab dancing girl. Lol. We put it on 65invh tv. Watched it over and over. Got him out of his bad crabby bad mood. Lol
I am satisfied with the overall experience, what I was UNhappy with was the inability to choose a renewal. Your site has auto renewal, I don't like that.
I used Jib Jab to make an animated card for my daughter's birthday- the result was delightful! This was my first use of Jib Jab, and I will be back.
First time I sent a video card. My son reived it. Note came up that he needed a flash drive which he has. He is a computer engineer. Didn't work. Such a cute video card but he didn't get it on his birthday
Great way to let friends and family know you are thinking of them.
Takes just a moment to put together a cute card. Will do it again.
Love getting to send to family, friends and co-workers. Great way to recognize people, send thank you, and birthday wishes.
Difficult to download photographs and position them correctly. Don't like the automatic subscription either. It's my and my only choice to reinlist and don't like auto membership in any business. I may just cancel
This was such an easy and fun way to send a birthday wish. There were so many options to chose from and it was an awesome experience. I will for sure be using JibJab for upcoming occasions... love it!
Pretty easy to use even for me who struggles with Facebook. Had already created a card, then to register and pay without loosing it. Great!
I emailed customer support for help with an issue and they responded super-fast and my issue was resolved quickly, in a friendly manner with no problems. I cannot recommend highly enough. Thank you!
We all can use a little happy and Jib Jab creates lots of smiles and laughs.
I laughed when I made it. My husband laughed when he saw what I was doing, and my sister laughed when she got it and showed her family. And it was so easy! Good cheer!
I was surprised when I read an email that said I had automatically paid for a year membership to JibJab. Since I seldom send out e-cards, I immediately requested a refund from JibJab and it came within minutes. I also said that I would much prefer to pay individually for e-cards, not be part of a subscription plan.
This is a great service! Can't beat it for the small membership charge. The response and the laughs you get by far cover the costs. The only thing I would hope for is being able to edit the loaded head shots without having to remove and re-upload the picture.
I think this is an easy to use and hilarious site. However for the 25$ that was taken from my account I would like to have much more selection in the songs. More current and classic songs.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

