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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Spain
1 review
0 helpful votes
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Quick, easy and funny
April 8, 2017

Quick to join, easy to use and the end result was very entertaining..

Date of experience: April 6, 2017
California
2 reviews
0 helpful votes
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Love Jib Jab
April 8, 2017

Love everything about jibjab.
It's always been lots of fun.
I use it at work all the time.
People love seeing themselves in the videos.

Date of experience: April 6, 2017
California
1 review
0 helpful votes
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Fun times
April 7, 2017

My husband loved seeing my silly selfie on jibjab dancing girl. Lol. We put it on 65invh tv. Watched it over and over. Got him out of his bad crabby bad mood. Lol

Date of experience: April 5, 2017
Hungary
1 review
0 helpful votes
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Good
April 7, 2017

Good webshop and GUI.
It is not very friendly to collect money for the download after paying for the membership.

Date of experience: April 5, 2017
Pennsylvania
1 review
0 helpful votes
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My JibJab experience
April 7, 2017

I am satisfied with the overall experience, what I was UNhappy with was the inability to choose a renewal. Your site has auto renewal, I don't like that.

Date of experience: April 5, 2017
New Jersey
2 reviews
0 helpful votes
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Great Fun On A Birthday
April 7, 2017

I used Jib Jab to make an animated card for my daughter's birthday- the result was delightful! This was my first use of Jib Jab, and I will be back.

Date of experience: April 5, 2017
California
1 review
0 helpful votes
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Didn't work
April 7, 2017

First time I sent a video card. My son reived it. Note came up that he needed a flash drive which he has. He is a computer engineer. Didn't work. Such a cute video card but he didn't get it on his birthday

Date of experience: April 5, 2017
Maryland
3 reviews
0 helpful votes
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Annoying
April 7, 2017

My payment was processed beautifully. My job bedroom never did. I asked for a refund and never got a definitive answer

Date of experience: April 5, 2017
California
1 review
0 helpful votes
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Fun fun fun
April 7, 2017

Great way to let friends and family know you are thinking of them.
Takes just a moment to put together a cute card. Will do it again.

Date of experience: April 5, 2017
Illinois
2 reviews
0 helpful votes
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Addictive!
April 7, 2017

Love getting to send to family, friends and co-workers. Great way to recognize people, send thank you, and birthday wishes.

Date of experience: April 5, 2017
Wisconsin
2 reviews
0 helpful votes
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Not very happy
April 7, 2017

Difficult to download photographs and position them correctly. Don't like the automatic subscription either. It's my and my only choice to reinlist and don't like auto membership in any business. I may just cancel

Date of experience: April 5, 2017
Canada
1 review
0 helpful votes
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Awesome Experience
April 7, 2017

This was such an easy and fun way to send a birthday wish. There were so many options to chose from and it was an awesome experience. I will for sure be using JibJab for upcoming occasions... love it!

Date of experience: April 5, 2017
New Zealand
1 review
0 helpful votes
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Pretty easy to use even for me who struggles with Facebook. Had already created a card, then to register and pay without loosing it. Great!

Date of experience: April 5, 2017
GB
1 review
0 helpful votes
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Excellent service
April 7, 2017

I emailed customer support for help with an issue and they responded super-fast and my issue was resolved quickly, in a friendly manner with no problems. I cannot recommend highly enough. Thank you!

Date of experience: April 5, 2017
France
1 review
0 helpful votes
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Excellent
April 7, 2017

Wonderful selection, always something suitable, and easy to set up. Always delivered on time. Love them

Date of experience: April 5, 2017
Illinois
1 review
0 helpful votes
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Something to make you smile
April 7, 2017

We all can use a little happy and Jib Jab creates lots of smiles and laughs.
I laughed when I made it. My husband laughed when he saw what I was doing, and my sister laughed when she got it and showed her family. And it was so easy! Good cheer!

Date of experience: April 4, 2017
Indiana
1 review
0 helpful votes
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Great
April 6, 2017

It was easy to get photos to the web site and add the "head" for my video. I will be using again for my other birthday cards.

Date of experience: April 4, 2017
California
1 review
0 helpful votes
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Wonderful & Fast Customer Support
April 6, 2017

I was surprised when I read an email that said I had automatically paid for a year membership to JibJab. Since I seldom send out e-cards, I immediately requested a refund from JibJab and it came within minutes. I also said that I would much prefer to pay individually for e-cards, not be part of a subscription plan.

Date of experience: April 4, 2017
North Carolina
1 review
0 helpful votes
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Good Fun!
April 6, 2017

This is a great service! Can't beat it for the small membership charge. The response and the laughs you get by far cover the costs. The only thing I would hope for is being able to edit the loaded head shots without having to remove and re-upload the picture.

Date of experience: April 4, 2017
Canada
1 review
0 helpful votes
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Satisfied but dissapointed
April 6, 2017

I think this is an easy to use and hilarious site. However for the 25$ that was taken from my account I would like to have much more selection in the songs. More current and classic songs.

Date of experience: April 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA