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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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Heolpful
April 10, 2017

I sent my card to the wrong email address and they very easily showed me how to change it: very helpful

Date of experience: April 8, 2017
Hungary
1 review
0 helpful votes
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Speed...
April 10, 2017

Sometimes the download is very slow. Do think on minorities p. A. LSBQ People, the Jewish people, the veggies, the twins Etc

Date of experience: April 8, 2017
Alabama
1 review
0 helpful votes
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Subscription problems solved!
April 10, 2017

Great customer service! I accidentally set up two subscriptions and they had it corrected in record time! These folks are fantastic!

Date of experience: April 7, 2017
Washington
1 review
0 helpful votes
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Efficient process
April 9, 2017

Fun tool. Good variety. I use it in place of birthday or milestone cards and people love them. Glad I am a member.

Date of experience: April 7, 2017
Canada
1 review
0 helpful votes
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Excellent costumer service
April 9, 2017

I didn't realize that my account was still active with JibJab, set on auto renewal my credit card was charged the yearly fee. Upon requesting a refund costumer service responded within 48 hours and refunded the yearly fee.

Date of experience: April 7, 2017
California
1 review
0 helpful votes
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Fun to Create
April 9, 2017

Thank you for the excellent choices and fun to receive. Great job and keep up with the diverse selections.

Date of experience: April 7, 2017
Arizona
1 review
0 helpful votes
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Never could get option to download thru Yahoo, Google and Google Chrome. Went to my IPhone and could not even get website to load it properly. I wanted to give you money... now I don't care.

Date of experience: April 7, 2017
North Carolina
1 review
0 helpful votes
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Birthday card
April 9, 2017

Was a first time user. Very easy to use, looked professional and was hilarious. Was a very inexpensive and was fun for the whole family.

Date of experience: April 7, 2017
New York
1 review
0 helpful votes
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Lots of laughs
April 9, 2017

Very satisfied - everyone had a good laugh - easy to use and well worth it - will use again for birthdays as well as other occasions.

Date of experience: April 7, 2017
NL
1 review
0 helpful votes
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That didn't work as I hoped
April 9, 2017

Made a surprise video for my brother. Couldn't use it because YouTube didn't want to post it due to copyright reasons.

Date of experience: April 7, 2017
Louisiana
1 review
0 helpful votes
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My grandkids loved it!
April 8, 2017

Ok. But couldn't find my new faces. Had to go back and reload. It took extra time to do so. That disappointed me

Date of experience: April 6, 2017
Kentucky
2 reviews
0 helpful votes
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Great people to do business with!
April 8, 2017

If you sign up, have problems, they will make it right. Great customer service! You will love the variety of songs for every occasion!

Date of experience: April 6, 2017
Texas
1 review
0 helpful votes
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Was charged 19 dollars.
April 8, 2017

Want my mone back. Why do I need 100 characters? That's a bunch of crap. I want my money back. Thank you

Date of experience: April 6, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to [email protected] so our Customer Service team can help!

Colorado
1 review
0 helpful votes
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Limited Selection
April 8, 2017

The initial visit to the site did not allow a customer to view all ecard selections. Only after purchasing a subscription, it became evident that not enough categories nor number was sufficient.

Date of experience: April 6, 2017
California
1 review
0 helpful votes
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Keep it Clean n Clever
April 8, 2017

How about songs segmented by the 60's, 70's, 80's etc. I also love songs like Ice Ice Baby that are fun and rhythmic but that don't have to be filthy to be enjoyed. Clean and clever rocks!

Date of experience: April 6, 2017
Florida
1 review
0 helpful votes
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Hilarious
April 8, 2017

Jib Jab does exactly what it says and does it well. It's possibly one of the best ways to poke fun at your friends.

Date of experience: April 6, 2017
Canada
1 review
0 helpful votes
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Always makes me laugh
April 8, 2017

I love making these Jib Jab videos for friends and family. I always get such positive feedback about them and they really make people laugh. Keep up the good work. It would be great if you could let me know when my membership is expiring each year.

Date of experience: April 6, 2017
Washington
1 review
0 helpful votes
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Love it!
April 8, 2017

Took me a few minutes to figure it out but once I did I was enjoying setting it up. Looking forward to another event to make another one.

Date of experience: April 6, 2017
Virginia
1 review
0 helpful votes
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Cumbersom
April 8, 2017

This is not an easy site to navigate through. There was numerous issues with sending the card and it did not open up several times when I sent one to my son.

Date of experience: April 6, 2017
Virginia
1 review
0 helpful votes
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It was a hit!
April 8, 2017

Great birthday card! Always a pleasure watching these! My mother loved her card and so did the rest of the family.

Date of experience: April 6, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA