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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Great customer service! I accidentally set up two subscriptions and they had it corrected in record time! These folks are fantastic!
Fun tool. Good variety. I use it in place of birthday or milestone cards and people love them. Glad I am a member.
I didn't realize that my account was still active with JibJab, set on auto renewal my credit card was charged the yearly fee. Upon requesting a refund costumer service responded within 48 hours and refunded the yearly fee.
Thank you for the excellent choices and fun to receive. Great job and keep up with the diverse selections.
Never could get option to download thru Yahoo, Google and Google Chrome. Went to my IPhone and could not even get website to load it properly. I wanted to give you money... now I don't care.
Was a first time user. Very easy to use, looked professional and was hilarious. Was a very inexpensive and was fun for the whole family.
Very satisfied - everyone had a good laugh - easy to use and well worth it - will use again for birthdays as well as other occasions.
Made a surprise video for my brother. Couldn't use it because YouTube didn't want to post it due to copyright reasons.
Ok. But couldn't find my new faces. Had to go back and reload. It took extra time to do so. That disappointed me
If you sign up, have problems, they will make it right. Great customer service! You will love the variety of songs for every occasion!
Want my mone back. Why do I need 100 characters? That's a bunch of crap. I want my money back. Thank you
The initial visit to the site did not allow a customer to view all ecard selections. Only after purchasing a subscription, it became evident that not enough categories nor number was sufficient.
How about songs segmented by the 60's, 70's, 80's etc. I also love songs like Ice Ice Baby that are fun and rhythmic but that don't have to be filthy to be enjoyed. Clean and clever rocks!
Jib Jab does exactly what it says and does it well. It's possibly one of the best ways to poke fun at your friends.
I love making these Jib Jab videos for friends and family. I always get such positive feedback about them and they really make people laugh. Keep up the good work. It would be great if you could let me know when my membership is expiring each year.
This is not an easy site to navigate through. There was numerous issues with sending the card and it did not open up several times when I sent one to my son.
Great birthday card! Always a pleasure watching these! My mother loved her card and so did the rest of the family.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Please send an email to [email protected] so our Customer Service team can help!