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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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LOT OF FUN
April 13, 2017

JIBJAB was easy to use and a lot of fun. I loved spending time on JibJab.
I would recommend it to anyone.
There are a lot of cards to choose from.

Date of experience: April 10, 2017
Pennsylvania
1 review
0 helpful votes
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Lack of pricing transparency
April 12, 2017

The pricing was not clear. It should have been spelled out right up front. Also, the auto renewal only benefits you. Most folks will forget over time and then see a bill.

Date of experience: April 10, 2017
Illinois
1 review
0 helpful votes
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Editing
April 12, 2017

It was fun selecting and putting the card together. I had trouble when i made mistakes already entered. I seemed like there was no way to go back and edit, accept by starting over. I took off 1 star, for what might be that I could not figure it out.

Date of experience: April 10, 2017
Alaska
1 review
0 helpful votes
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Face positioning
April 12, 2017

It would be so nice to be able to go back one click to relation the photo in the opening provided instead of always having to start over.

Date of experience: April 10, 2017
Nevada
1 review
1 helpful vote
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Recipient Never Received Card
April 12, 2017

Making the card was easy and I am very pleased with that. However, the most important issue was that I had to send my copy to my granddaughter, the intended recipient, as she never received the original from JibJab.

Date of experience: April 10, 2017
Texas
1 review
0 helpful votes
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Me likey
April 12, 2017

Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot! Me likey... a lot!

Date of experience: April 10, 2017
New York
1 review
0 helpful votes
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Nice way to make a friends day
April 12, 2017

I sent a couple birthday cards and one to just say hello on a Friday afternoon. All three people commented how funny they were. I only wish they were just a little longer.

Date of experience: April 10, 2017
Denmark
1 review
0 helpful votes
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Easter experioence review
April 12, 2017

Too few options to choose from.

A free trial period should be free - implying that you do not actively have to unregister.

Date of experience: April 10, 2017
GB
1 review
0 helpful votes
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Easy & brilliant
April 12, 2017

After searching for hours for decent ecards, I came across Jibjab. So easy to do, cheap and brilliant results. I made a hilarious personalised vid in minutes, for a birthday, which had us all in stitches. I'll look forward to sending them to all friends & family over the next 12months as part of the annual subscription.

Date of experience: April 10, 2017
California
1 review
0 helpful votes
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JibJab - Yeah!
April 12, 2017

I've been a JibJab fan for several years... Use it to make my friends/family laugh. I like to say..."I love JibJab - but then, I am easily amused!"

Date of experience: April 10, 2017
New York
1 review
0 helpful votes
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Over charged
April 12, 2017

I want a refund, I was charged for a year only wanted to try it for a month never gave me an option to choose payment method

Date of experience: April 9, 2017
Virginia
1 review
0 helpful votes
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Pretty good
April 12, 2017

Trying to get the mouths correct is hard and then once done you cannot go back and edit so if you don't get it the way you want then you'll have to delete it & start over. Other than that it's a lot of fun

Date of experience: April 9, 2017
Texas
1 review
0 helpful votes
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My grandson enjoyed his super hero card immensely. Fun! He watched it over and over. Simple to create. Very easy process. Will use Jib Jab again soon.

Date of experience: April 9, 2017
Canada
1 review
0 helpful votes
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Easter Dance
April 11, 2017

I sent the jibjab card to a friend whot is visiting in england to her iPad. The card arrived but did not "activate" (dance)

Date of experience: April 9, 2017
Rhode Island
1 review
0 helpful votes
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Hilarious
April 11, 2017

I got as much fun out of creating my first card as the recipient did. I kept giggling while creating it and I've watched it a few more times when I need a laugh.
Can't wait to do more!

Date of experience: April 9, 2017
Nebraska
1 review
0 helpful votes
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Very frustrating
April 11, 2017

It took numerous tries to create and send one card!######!######!&&&&&&&&&&&&&&&&&&!#$$$$$$$!$$@@@@@@$$$$@$!#:;;/%÷×××%/\*££\##$!())(\/=&

Date of experience: April 9, 2017
Alessandra S. JibJab Rep
over a year old

Hello! If you need assistance, please send an email to [email protected] and we will be happy to help.

New York
1 review
0 helpful votes
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Enjoyable
April 10, 2017

It was easier to do than I thought. Always wanted to try it. I did it in a rush and it was so worthwhile. It makes me happy every time I watch it. It made my son very happy on his birthday.

Date of experience: April 8, 2017
Iowa
1 review
0 helpful votes
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Lots of laughs!
April 10, 2017

I have had so very much fun making my own videos, but not near as much as watching the smiles and hearing the laughter of the people I've shared them with!

Date of experience: April 8, 2017
Texas
1 review
0 helpful votes
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Jibjab site
April 10, 2017

Love it; lots of fun and my group is having fun too--I like the variety of cards and I love sticking my face in the cards.

Date of experience: April 8, 2017
Utah
1 review
0 helpful votes
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Totally cool
April 10, 2017

Was trying to find a birthday card for my wife. Wasn't happy with what was out that was free. Didn't want to pay monthly.
Found this app was amazed with all the different options for videos. Plus instead of monthly you pay yearly in advance.
Now I'm enjoying all the many videos I send out. It's Avery cool app

Date of experience: April 8, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA