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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New Hampshire
1 review
0 helpful votes
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Loved my JibJab!
April 15, 2017

We had a lot of fun making it and watched it over & over! So funny. I'll be making more. I think my grandkids will enjoy one of themselves.

Date of experience: April 12, 2017
Washington
1 review
0 helpful votes
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Love it
April 14, 2017

Fun and easy to use platform to create hysterical videos for family and friends. Thank you for providing so many cool songs and choices

Date of experience: April 12, 2017
Washington
1 review
0 helpful votes
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Never heard from you...
April 14, 2017

Hello,

When I first tried JibJab, I allowed myself to sign up and try it out. In December of 2016, I emailed your customer service to cancel. It seems this has not happened and I am in need of doing so immediately. Please have someone email me directly about this within the next 24-48 hours, as my next step will be to contact the BBB and let them know about JibJab and now Sitejabber (as I am looking to you as a mediary for this situation. Thanks in advance.

JibJab attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2017
Texas
1 review
0 helpful votes
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Great
April 14, 2017

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Date of experience: April 12, 2017
Mexico
1 review
0 helpful votes
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The product itself is good and easy to use and share. My big contention with it is that if i pay for a jibjab membership to use the services i should be able to download my creations without having to pay extra fees to download EACH creation. I feel that is a bit of bait and switch for already paying members.

Date of experience: April 12, 2017
Arkansas
1 review
0 helpful votes
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Funny
April 14, 2017

Very funny, creative made me laugh ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha

Date of experience: April 12, 2017
Australia
1 review
0 helpful votes
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Great
April 14, 2017

Still laughing. Good fun and glad you can save for later. YouTube was helpful as well. Look forward to doing an Easter one.

Date of experience: April 12, 2017
France
1 review
0 helpful votes
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Great
April 14, 2017

Jibjab isn't like others website. It´s brings so much to my videos. It's cool, funny and a fantastic staff team support. Thank you!

Date of experience: April 12, 2017
Australia
1 review
0 helpful votes
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Not able to use different heads for cards as wanted. Unable to edit people's mouths during the procedure of producing the card.

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Fun stuff
April 14, 2017

Our family really enjoys your site. I only wish that you would have less crass and disturbing things on there. Sometimes, I accidentally come across them. There's no need for that. It's a great site without all that garbage.

Date of experience: April 11, 2017
Maine
1 review
0 helpful votes
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Output and availability of videos was great. I wasn't impressed that I created the video then was advised I had to sign up for a year membership before I could send a card.

Date of experience: April 11, 2017
New Jersey
1 review
0 helpful votes
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Jibjab can fix your mistakes!
April 13, 2017

I got mixed up with my account and created a couple problems with it before contacting JibJab help. I contacted them via email, they responded and quickly fixed my screw up. It was sort of weird to have to do it all by email but it worked, so that's what counts.

Date of experience: April 11, 2017
Montana
1 review
0 helpful votes
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Ab workout
April 13, 2017

We laughed so hard making our first JibJabs- it felt like an ab workout. Was such fun! We look forward to sending videos thru out the year.

Date of experience: April 11, 2017
New York
1 review
0 helpful votes
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Fantastic! Laugh's galore
April 13, 2017

Well made assortment of very funny interacting greeting cards The best of it's kind you can attach family members or friends faces on to the characters on the cards you'll laugh for hours on end

Date of experience: April 11, 2017
Texas
1 review
0 helpful votes
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Birthday card video
April 13, 2017

It was easy and fun to use the service. Highly recommend the use of this service.
Try it you'll like it!

Date of experience: April 11, 2017
Colorado
1 review
0 helpful votes
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Very Different & Fun
April 13, 2017

The response from those you received our cards -- LOVED IT! It was very different from anything else out there.

Date of experience: April 11, 2017
Colorado
1 review
0 helpful votes
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Have been a longtime user. Problem is that I end up sending the same card to the same people occasionally.

Date of experience: April 11, 2017
Australia
1 review
0 helpful votes
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It is great fun creating videos and the way this application is designed, make it easy and simple, in my case it is a good therapy, thanks Jib Jab

Date of experience: April 11, 2017
Australia
1 review
0 helpful votes
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Great company, awesome experience
April 13, 2017

Love the AP! Had a small issue and they resolved it IMMEDIATELY. Most company's don't even bother responding.
Legends, I'm stoked, thank you!
Alaina

Date of experience: April 11, 2017
California
1 review
0 helpful votes
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Awesome stuff
April 13, 2017

It brought a lot of fun and joy to the recipients. Had fun casting them cant wait to use it more. The music videos were great for bdays and sentimental events as well

Date of experience: April 11, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA