Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We had a lot of fun making it and watched it over & over! So funny. I'll be making more. I think my grandkids will enjoy one of themselves.
Fun and easy to use platform to create hysterical videos for family and friends. Thank you for providing so many cool songs and choices
Hello,
When I first tried JibJab, I allowed myself to sign up and try it out. In December of 2016, I emailed your customer service to cancel. It seems this has not happened and I am in need of doing so immediately. Please have someone email me directly about this within the next 24-48 hours, as my next step will be to contact the BBB and let them know about JibJab and now Sitejabber (as I am looking to you as a mediary for this situation. Thanks in advance.
Lkfjlsadkjlkfjsadlj skdjf; lkjsadlfkjsa ldkjlkfjldjs fs sldkflksajdlkjfasd dslkfjljdsflkajsd ldkjf; lkadsjflksajdfl dskjfaljdsfja ds salkdjflksdj; lasj d
The product itself is good and easy to use and share. My big contention with it is that if i pay for a jibjab membership to use the services i should be able to download my creations without having to pay extra fees to download EACH creation. I feel that is a bit of bait and switch for already paying members.
Not able to use different heads for cards as wanted. Unable to edit people's mouths during the procedure of producing the card.
Our family really enjoys your site. I only wish that you would have less crass and disturbing things on there. Sometimes, I accidentally come across them. There's no need for that. It's a great site without all that garbage.
Output and availability of videos was great. I wasn't impressed that I created the video then was advised I had to sign up for a year membership before I could send a card.
I got mixed up with my account and created a couple problems with it before contacting JibJab help. I contacted them via email, they responded and quickly fixed my screw up. It was sort of weird to have to do it all by email but it worked, so that's what counts.
We laughed so hard making our first JibJabs- it felt like an ab workout. Was such fun! We look forward to sending videos thru out the year.
Well made assortment of very funny interacting greeting cards The best of it's kind you can attach family members or friends faces on to the characters on the cards you'll laugh for hours on end
It was easy and fun to use the service. Highly recommend the use of this service.
Try it you'll like it!
The response from those you received our cards -- LOVED IT! It was very different from anything else out there.
Have been a longtime user. Problem is that I end up sending the same card to the same people occasionally.
It is great fun creating videos and the way this application is designed, make it easy and simple, in my case it is a good therapy, thanks Jib Jab
Love the AP! Had a small issue and they resolved it IMMEDIATELY. Most company's don't even bother responding.
Legends, I'm stoked, thank you!
Alaina
It brought a lot of fun and joy to the recipients. Had fun casting them cant wait to use it more. The music videos were great for bdays and sentimental events as well
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

