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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Sent it out to friends and hey got lots of smiles and laughs. It was super funny. Thanks I'll use it again
I absolutely love jigjab! I encountered a problem and went to chat and Heather promptly answered my questions and worked immediately. I have so much fun with jibjab and amuse my friends and family! Thank you so much
Unable to import e-mail addresses. It is fun but could be easier to navigate.
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My email request was handled within one day with the result I was very pleased with. Thank you Heather!
Everything I wanted... funny, original, cool, everyone have a good laught with them and also you dont get bored because of the variety of the ecards.
I recently sent Easter messages. I think its time for some new music videos for Easter. Also I would like to mention that some of the cards/messages in general are pretty lame. In other words, I would never ever use them--too silly. I just keep searching, and usually manage to find something that is more appropriate.
It took over 8 attempts before I was able to send the personalized card. Every time I hit the "done" button it froze andi would have to begin all over.
Worked out great. Staff laughed and we put it on our Facebook page. Facebook would not let me boost it though?
Very easy to use and result is hilarious enjoyed by friends and family. The video was much more fun to send than an ecard so will definitely use again.
Very good and funny app. I would improve the search. The gifs are hilerious. Nothing more to say, just writing to get to 100 notes
Easy to make and send cards! I like adding pictures and eveyone i send to enjoys them--plus opting to put on facebook is a plus
I actually just cancelled my account after a few good years of use. I found I didn't use it as much anymore, just too busy. But I was very impressed with the ease in which it was to cancel, no delay or haggling and quick reimbursement. Great experience with using and with terminating.
I was not aware that my subscription for Jib Jab was still active because I thought I had cancelled it a long time ago. They charged my card automatically for a subscription. I sent an email on Tuesday, received a response the same day, sent them the info they requested on the auto pull from my account the next day and they refunded me the money! I wish all companies would take care of customers like this. I will tell people about it and when I am ready, I will come right back for the fun videos and cards!
It's an easy process and makes people laugh and lifts spirits. I wish you could have a program where we could record a message and pick a scenario to attach it to like a lounge lizard caption.
It's fun to send them to friends. People I've sent them to really think they're cute
Very inexpensive to join for a year.
I really enjoy making my friends and family these greetings. You can personalize them, or not, but they always make me proud to send.
I did not realize my payment would be auto renewed at years' end so now I have to go back and cancel that. Otherwise, I like the concept and result
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

