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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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The dancing Easter bunny
April 16, 2017

Sent it out to friends and hey got lots of smiles and laughs. It was super funny. Thanks I'll use it again

Date of experience: April 14, 2017
New York
2 reviews
0 helpful votes
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Love love love Jib Jab
April 16, 2017

I absolutely love jigjab! I encountered a problem and went to chat and Heather promptly answered my questions and worked immediately. I have so much fun with jibjab and amuse my friends and family! Thank you so much

Date of experience: April 14, 2017
Ohio
1 review
0 helpful votes
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Fun but not easy
April 16, 2017

Unable to import e-mail addresses. It is fun but could be easier to navigate.
Blab
H mmmmmm',,,,,,,,,
Blah blah blah

Date of experience: April 14, 2017
Canada
1 review
0 helpful votes
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Great Response and Service
April 16, 2017

My email request was handled within one day with the result I was very pleased with. Thank you Heather!

Date of experience: April 14, 2017
El Salvador
1 review
0 helpful votes
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WONDERFUL!
April 16, 2017

Everything I wanted... funny, original, cool, everyone have a good laught with them and also you dont get bored because of the variety of the ecards.

Date of experience: April 14, 2017
Nebraska
1 review
0 helpful votes
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Not bad
April 16, 2017

The options for multiple faces are limited. The videos are fun though. Otherwise it is an entertaining site.

Date of experience: April 14, 2017
Canada
1 review
0 helpful votes
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Usually find something
April 16, 2017

I recently sent Easter messages. I think its time for some new music videos for Easter. Also I would like to mention that some of the cards/messages in general are pretty lame. In other words, I would never ever use them--too silly. I just keep searching, and usually manage to find something that is more appropriate.

Date of experience: April 14, 2017
New York
1 review
0 helpful votes
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Dissatisfied customer
April 16, 2017

It took over 8 attempts before I was able to send the personalized card. Every time I hit the "done" button it froze andi would have to begin all over.

Date of experience: April 14, 2017
Michigan
3 reviews
0 helpful votes
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Staff Bunnies
April 16, 2017

Worked out great. Staff laughed and we put it on our Facebook page. Facebook would not let me boost it though?

Date of experience: April 14, 2017
GB
1 review
0 helpful votes
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Birthday lols
April 16, 2017

Very easy to use and result is hilarious enjoyed by friends and family. The video was much more fun to send than an ecard so will definitely use again.

Date of experience: April 14, 2017
Israel
1 review
0 helpful votes
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Funny and useful
April 16, 2017

Very good and funny app. I would improve the search. The gifs are hilerious. Nothing more to say, just writing to get to 100 notes

Date of experience: April 14, 2017
Australia
2 reviews
0 helpful votes
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This is the best money spent. Any chance of some Australian flavoured videos? They always give me a laugh, even when I watch them over and over.

Date of experience: April 13, 2017
Indiana
1 review
0 helpful votes
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I like the songs in jib jab
April 15, 2017

Easy to make and send cards! I like adding pictures and eveyone i send to enjoys them--plus opting to put on facebook is a plus

Date of experience: April 13, 2017
Florida
2 reviews
0 helpful votes
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Lynnie
April 15, 2017

I have a lot of fun creating my cards & my family & friends have a lot of fun receiving them. Thanks JibJab

Date of experience: April 13, 2017
Texas
1 review
0 helpful votes
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Standup service
April 15, 2017

I actually just cancelled my account after a few good years of use. I found I didn't use it as much anymore, just too busy. But I was very impressed with the ease in which it was to cancel, no delay or haggling and quick reimbursement. Great experience with using and with terminating.

Date of experience: April 13, 2017
Florida
1 review
0 helpful votes
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Customer Service
April 15, 2017

I was not aware that my subscription for Jib Jab was still active because I thought I had cancelled it a long time ago. They charged my card automatically for a subscription. I sent an email on Tuesday, received a response the same day, sent them the info they requested on the auto pull from my account the next day and they refunded me the money! I wish all companies would take care of customers like this. I will tell people about it and when I am ready, I will come right back for the fun videos and cards!

Date of experience: April 13, 2017
Iowa
1 review
0 helpful votes
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Easy to use.
April 15, 2017

It's an easy process and makes people laugh and lifts spirits. I wish you could have a program where we could record a message and pick a scenario to attach it to like a lounge lizard caption.

Date of experience: April 13, 2017
Texas
1 review
0 helpful votes
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It's fun to send them to friends. People I've sent them to really think they're cute
Very inexpensive to join for a year.

Date of experience: April 13, 2017
Arkansas
1 review
0 helpful votes
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Always find fun stuff...
April 15, 2017

I really enjoy making my friends and family these greetings. You can personalize them, or not, but they always make me proud to send.

Date of experience: April 13, 2017
North Carolina
1 review
0 helpful votes
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Like the video
April 15, 2017

I did not realize my payment would be auto renewed at years' end so now I have to go back and cancel that. Otherwise, I like the concept and result

Date of experience: April 13, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA