On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was thinking the price for the year subscription will be charged monthly not one time payment. You need to be more clear in your advertisements.
Sorry but this will be the first time and the last I will pay.
Cards were not emailed to most recipients even after several resends. Some people got Easter cards a day late. Some never at all. Very disappointed.
Everyone got a good laugh, was fairy easy to do. Would like to see a little more variety though, and it would be nice if it recognized the mouths and matched it up for you
These are always so much fun to create. A family struggling with the mother's battle with cancer needed a good laugh. This was the ticket for just that.
I realize it was Easter Sunday, but your site was down and you took my money. 18 dollars? Too bad because friends and family love to get their grandchildren in your site
I had fun making them and loved the response from the people I had sent them to. It made everyone laugh... that's what we need is lots of laughter!
Love them :)
I literally LOL when making them! Very user friendly and simple. Thank you for the laughs! I can't wait to share more smiles with my friends and family.
I only wanted 1 card, but was signed up for a year, as I'm a oap I found it hard to stop the money being taken out and found it all to much won't use jibjab again
Incredible. This app can express practically anything you can imagine. It can help you in happy situations, bereaved situations, celebrations, feelings, holidays, & emotions. It couldn't get any better. Thanks
Jib Jab gave me a lot of Fun and I am quite happy with it.
The photos and video can cause huge Surprise from family and friends and that is the big satisfaction. Please continue to add more new ones, otherwise not enough choice for a certain category like Birthdays.
Many Thanks!
Johnny
They advertised for $1.99 video and charged me $18.00. Yep. Not ok. So, I'm very unhappy and trying to get refunded. Instead I got an email response back with smiley faces and not addressing the real issue
Thank you so easy to sign up again! And the cards were good for a laugh. The people I sent the cards to also enjoyed them. Keep making more cards to send out.
I've just begun to use JibJab, not real good at it yet. I was using it for free. I saw that you could join for $1.50 a month. I thought perhaps it might give me more songs to choose from and other functions not available for free. So I picked $1.50 a month. The next day I called my Banks' automated line to check my account balance, my internet was down, and I was overdrawn. After re-setting my modem & going to my online bank acct., I saw that JibJab had charged me $18.00, that is the $1.50 a month amount for a whole year. My bank agreed to do a one time thing where they would remove the overdraft fee of $29.00, once JibJab refunded my money. There is a page on JibJab where you can request a refund if you had chosen the $1.50 a month option & were charged $18.00. I love JibJab, but the fact that they seem to know this happens a lot, enough to word a refund request that way, tells me they either have some bugs to work out or need to add to the payment page the option of paying $18.00 for a whole year. I live on a fixed income & admit I became very angry. So I requested the refund & there is a box where you can explain, again, why you want the refund. I am not a rude person, but I admit the last sentence was rude. I have received my refund and Danielle the Director of Customer Support was very nice & stated I will receive my refund in 3 to 5 business days, depending on my bank. Their customer support is great, and I apologized for my last comment when I requested a refund. I don't know if there are any differences in using JibJab for free or if you pay to use it. But I will continue to use it for free. My sister has been sending me silly ecards from JibJab for some time now. It's hilarious.
Uploaded my grandkids photos to the bunny hop video. Our 4-yr old grand son exclaimed "how did I do that?"... So fun.
Taylar's attention to detail and promptness in working out a problem was very professional yet had a personal touch. Great job!
My boss loved the card, he said he had a good laugh at it. It was nice to get a positive response as he is travelling and we couldn't celebrate his birthday in Sydney but at least he had a laugh at the card.
Loved the new Easter cards but would have preferred the chance to have chosen to have different number of faces..
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members