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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Washington
1 review
0 helpful votes
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Lots of Laughs
April 21, 2017

Every time I send one it brings a smile to my co-workers day!
It's a nice way to brighten someone day!

Date of experience: April 19, 2017
Arkansas
1 review
0 helpful votes
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Fun for everyone
April 21, 2017

Everyone always enjoy the jib jabs I make for holidays or birthdays with friends a lot of different things to create and so funny to see finished

Date of experience: April 19, 2017
Louisiana
2 reviews
0 helpful votes
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Bernadette Landry
April 21, 2017

The videos were awesome but when I signed up it said the price was $1.50. The amount by account was actually debited was $18.00... not cool.

Date of experience: April 19, 2017
Missouri
1 review
0 helpful votes
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NO VIDEO
April 21, 2017

THE FACT THAT YOU DEMAND ATLEAST 100 CHARACTERS SAYS QUITE A BIT ABOUT YOUR CONCERN FOR CUSTOMER SATISFACTION. KNOWING FULL WELL THAT 99% OF YOUR CUSTOMERS WILL NOT TAKE THE TIME TO TYPE THAT LENGTH OF A RESPONSE.

Date of experience: April 19, 2017
Kansas
1 review
0 helpful votes
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Too expensive
April 21, 2017

Hello, didn't even get to see how much it would cost, no trial basis.
I want a refund. Can this be possible?

Date of experience: April 19, 2017
Michigan
1 review
0 helpful votes
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Poor
April 21, 2017

I was over charged. I clicked on a link that stated I could make a video for 1.99 and was charged 19$

Date of experience: April 19, 2017
Florida
1 review
0 helpful votes
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Dissappointed
April 21, 2017

I looked at other sites and saw some cards I liked... saw jibjab and bought it... then tried to find a card... they were better at other sights... then when I tried to use my apple email address book I couldnt. Support told me to cut and paste the url which you can do for free... I need my address book. Im canceling my subscription.

Date of experience: April 19, 2017
Wisconsin
1 review
0 helpful votes
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Fun!
April 21, 2017

I really enjoy making the videos for my grandchildren, they love them.
Would have given 5 stars but don't find enough appropriate music for them.

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
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Nice
April 21, 2017

Nice to make people's day and not have to click through a million different sites and sign up for this and that, Just go to my account, make their day, be done! :)

Date of experience: April 19, 2017
Wisconsin
1 review
0 helpful votes
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Site has gone downhill!
April 21, 2017

Been a member of JibJab for several years and did enjoy using the cards and their process. But in the last couple of years the process seemed to become more burdensome to the user, more technical glitches during use and just seemed to be less user friendly as more and more inventory and choices were added.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Not enough options and slow
April 21, 2017

Options ate limited and it's dlow to create the movies. Once you upload a face you can't delete it or move it so I don't have to go through so many just to find the one I want

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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It was NOT good! Not only did the face not have eyes even when I lined it up properly, my recipients never even received email. Also, I was told it wokld be $1.50 NOT $18! Totally fraud!

Date of experience: April 19, 2017
Texas
1 review
0 helpful votes
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Dissatisfied
April 21, 2017

I am cancelling my subscription. I want to be refunded my money. Not interested any more. How do I get this done?

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
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Easy and fun!
April 21, 2017

I saw a JibJab video at work and loved it. I doubted that I would be able to make one, but tried anyway. It was easy to use the site and lots of fun! I'd recommend it to anyone.

Date of experience: April 19, 2017
Massachusetts
1 review
0 helpful votes
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Jib Jab is alright by me.
April 21, 2017

Been using Jib Jab for years. It never disappoints. Plenty of choices to entertain your friends and family with.

Date of experience: April 19, 2017
Missouri
2 reviews
0 helpful votes
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Always a lot of fun!
April 21, 2017

I always think I'm going to get tired of this, but it still makes me laugh. And they do a great job with the videos and cards.

Date of experience: April 19, 2017
Nevada
1 review
0 helpful votes
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Loads of fun,,, more scenarios would make it even better... could spend countless hours each day with the different characters and persons faces... great site to joke around with and send out to share laughs

Date of experience: April 19, 2017
Texas
2 reviews
0 helpful votes
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Great fun!
April 21, 2017

It took a little bit to figure out the mouth movement. I wish there was a way to send these by text or Messenger!

Date of experience: April 19, 2017
Illinois
1 review
0 helpful votes
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Fun application
April 21, 2017

Fun application I just didn't use it like I thought I would. My niece liked it but not enough to keep it year round

Date of experience: April 19, 2017
Florida
1 review
0 helpful votes
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Fun & Easy To Use
April 21, 2017

When I want to send a unique Ecard, I go to JibJab. It's also easy to use. JibJab Ecards always elicit a smile.

Date of experience: April 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA