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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I loved all the new songs for Easter! The ones that allow for 5 or more people are my favorite! I appreciate how easy this site is to navigate and how reasonably priced you are. I wish there was a way to opt out of the auto renewal, however. I'd prefer email reminders instead.
My friends and family love watching these videos. Videos for all occasions and holidays. Easy to add faces. Easy to add text and import photos from various sources.
Loved being able to send greeting immediately rarher than sending by mail -- on time for a change.
Don't appreciate you telling me how many letters to submit. Made me want to delete my rating.
I thought there would be more choices for the number of faces(people) in each cards. I was looking for Easter e-cards and found that the majority of them were for five faces - You had three with one face, no choice for two or three faces, one with four faces and six with five faces. What about two faces, three faces or greater than five? Also it would be nice to have choices of different numbers of male and female faces in choices and also music? I remember seeing on a Jibjab site where there were these different choices? I could pick number of faces (people) in card & also the number of male(s) & female(s)? I can't imagine there are more than one site so did this change?
They're fairly easy to do for each holiday after you first set up your library of headshots, and there are plenty of videos to choose from. Our grandson requests them. I also like the reasonable annual fee.
Ease to send and load images was the reason I used this platform.
Thanks for providing this fun form of communication.
Sending JibJab cards is super easy... and totally fun! Plus the recipients are always so happy to get funny, animated cards... especially with their own faces included in the animation. JibJab cards never fail to put smiles on people's faces. Keep up the great work!
I had so much fun and laughed so hard building my own little Productions starring various Facebook friends and family. JibJab is the best interactive experience for humor and play. The reactions have been hilarious.
Would be nice to be able to choose from a selection of 2, 3, 4, or 6 characters. Choices seem limited.
While the concept is cute, it doesn't get any points for undelivered email,.
Two of my four addresses received the Easter greetings. Two did not. There was no way to track them..
Did not use the subscription enough. When I found the auto renewal on my charge card, but it only took maybe 15 minutes for JibJab to refund the renewal to my credit card. That is service!
I was not aware that once you signed up with JibJab, that it would automatically renew... Once I saw my account had been renewed, I wrote them and was pleasantly surprised that I was contacted immediately and refund was granted, Want to thank them for such great service and for the many laughs that myself and friends enjoyed during my use of one year. Thanks again.
Been using Jib Jab since it began years ago! Love it! My friends and family look forward to the Holiday Jibs that I send out, always a great response.
I have always had stellar customer service with this site. They are extremely prompt and courteous... Love jib jab!
This does not have to be posted but please make sure I am NOT auto-billed at the end of the year for another year.
Being an old school kinda guy, I was disappointed not to be able to talk to someone on the phone, but your response to my Message was very prompt, and the issue was solved very quickly.
Was a bit confusing figuring out what my membership options were. Wish there were more options for one time buying.
Creating personalized cards is sooo much fun and it's so easy. All the recipients of my cards are always thrilled to get them. I've been a member of JibJab for several years and will continue to my membership.
Thanks for all the fun!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

