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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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JibJab Rocks!
April 22, 2017

I loved all the new songs for Easter! The ones that allow for 5 or more people are my favorite! I appreciate how easy this site is to navigate and how reasonably priced you are. I wish there was a way to opt out of the auto renewal, however. I'd prefer email reminders instead.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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ECard Videos
April 22, 2017

My friends and family love watching these videos. Videos for all occasions and holidays. Easy to add faces. Easy to add text and import photos from various sources.

Date of experience: April 19, 2017
Georgia
1 review
0 helpful votes
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Recipients really loved card
April 22, 2017

Loved being able to send greeting immediately rarher than sending by mail -- on time for a change.

Don't appreciate you telling me how many letters to submit. Made me want to delete my rating.

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
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Disappointed
April 21, 2017

I thought there would be more choices for the number of faces(people) in each cards. I was looking for Easter e-cards and found that the majority of them were for five faces - You had three with one face, no choice for two or three faces, one with four faces and six with five faces. What about two faces, three faces or greater than five? Also it would be nice to have choices of different numbers of male and female faces in choices and also music? I remember seeing on a Jibjab site where there were these different choices? I could pick number of faces (people) in card & also the number of male(s) & female(s)? I can't imagine there are more than one site so did this change?

Date of experience: April 19, 2017
Arizona
1 review
0 helpful votes
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Easy and Entertaining
April 21, 2017

They're fairly easy to do for each holiday after you first set up your library of headshots, and there are plenty of videos to choose from. Our grandson requests them. I also like the reasonable annual fee.

Date of experience: April 19, 2017
Washington
2 reviews
0 helpful votes
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Dance Bunnies
April 21, 2017

Ease to send and load images was the reason I used this platform.
Thanks for providing this fun form of communication.

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
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Always a hit!
April 21, 2017

Sending JibJab cards is super easy... and totally fun! Plus the recipients are always so happy to get funny, animated cards... especially with their own faces included in the animation. JibJab cards never fail to put smiles on people's faces. Keep up the great work!

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Friends Star in JibJab Productions
April 21, 2017

I had so much fun and laughed so hard building my own little Productions starring various Facebook friends and family. JibJab is the best interactive experience for humor and play. The reactions have been hilarious.

Date of experience: April 19, 2017
Arizona
1 review
0 helpful votes
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Easter Greetings
April 21, 2017

Would be nice to be able to choose from a selection of 2, 3, 4, or 6 characters. Choices seem limited.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Easter jibjab
April 21, 2017

While the concept is cute, it doesn't get any points for undelivered email,.
Two of my four addresses received the Easter greetings. Two did not. There was no way to track them..

Date of experience: April 19, 2017
Maryland
1 review
0 helpful votes
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Excellent response
April 21, 2017

Did not use the subscription enough. When I found the auto renewal on my charge card, but it only took maybe 15 minutes for JibJab to refund the renewal to my credit card. That is service!

Date of experience: April 19, 2017
Texas
1 review
0 helpful votes
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Refund request
April 21, 2017

I was not aware that once you signed up with JibJab, that it would automatically renew... Once I saw my account had been renewed, I wrote them and was pleasantly surprised that I was contacted immediately and refund was granted, Want to thank them for such great service and for the many laughs that myself and friends enjoyed during my use of one year. Thanks again.

Date of experience: April 19, 2017
California
2 reviews
0 helpful votes
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Love Jib Jab
April 21, 2017

Been using Jib Jab since it began years ago! Love it! My friends and family look forward to the Holiday Jibs that I send out, always a great response.

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
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SET UP
April 21, 2017

I tried 3 or 4 times before I got what I wanted. Also, a face popped up in my JibJab - one that I didn't know.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Customer Service
April 21, 2017

I have always had stellar customer service with this site. They are extremely prompt and courteous... Love jib jab!

Date of experience: April 19, 2017
Maryland
3 reviews
0 helpful votes
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This does not have to be posted but please make sure I am NOT auto-billed at the end of the year for another year.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Being an old school kinda guy, I was disappointed not to be able to talk to someone on the phone, but your response to my Message was very prompt, and the issue was solved very quickly.

Date of experience: April 19, 2017
Costa Rica
1 review
0 helpful votes
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A bit confusing
April 21, 2017

Was a bit confusing figuring out what my membership options were. Wish there were more options for one time buying.

Date of experience: April 19, 2017
Nevada
1 review
0 helpful votes
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Always gets a laugh
April 21, 2017

Creating personalized cards is sooo much fun and it's so easy. All the recipients of my cards are always thrilled to get them. I've been a member of JibJab for several years and will continue to my membership.
Thanks for all the fun!

Date of experience: April 19, 2017
Wisconsin
1 review
0 helpful votes
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Love it
April 21, 2017

I do wish that they would have more for hospital funny ones. People need a laugh when in the hospital.

Date of experience: April 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA