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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Dakota
3 reviews
0 helpful votes
Follow Patti S.
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Get more ones for younger children for birthdays and other events. I will be canceling my membership.

Date of experience: April 22, 2017
Nebraska
2 reviews
1 helpful vote
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Fun!
April 24, 2017

I always enjoy making and viewing a JibJab greeting for family and friends and they get a huge kick out of it too! Seeing faces of those you know well cavorting around to sometimes silly or even inappropriate music and lyrics never fails to be hillarious!

Date of experience: April 22, 2017
Georgia
1 review
0 helpful votes
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Very dissatisfied
April 24, 2017

Website does not function well... finally after many tries was able to send one video but took to many tries to do so... Richardson a second video cord. Too many tries.

Date of experience: April 22, 2017
GB
1 review
0 helpful votes
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Love it
April 24, 2017

This is ideal for me... sending my friends and family videos staring ourselves gives them all a giggle and makes them smile. Thank you and I would definitely recommend this to other.

Date of experience: April 22, 2017
Florida
1 review
0 helpful votes
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Need clearer directions.
April 23, 2017

I'm still inhibited to use it again. At first, it didn't go through. I tried some hours later and it did. Not sure whose picture goes in, mine or the recipient.

Date of experience: April 21, 2017
Tennessee
1 review
0 helpful votes
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Customer satisfaction
April 23, 2017

What a quick response, to my own misunderstanding. That shows class!... and it is a fun app especially during holidays.

Date of experience: April 21, 2017
New Mexico
2 reviews
0 helpful votes
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Fun and Efficient!
April 23, 2017

I haven't had the opportunity to use Jib Jab lately so called and was directed to a website. I like dealing with people but in this case the website was easy to get around, and the reply was quick!

Date of experience: April 21, 2017
Pennsylvania
1 review
1 helpful vote
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I would pay more per card if you had a per-card fee option. As it is, I'm kind of annoyed that I have to do a yearly subscription for $18; I only want a couple cards a year (birthdays). Also not clear if it's $1.50 per month or $18 flat fee. If former and I can cancel with only $1.50 charged per month I use it, great (though as stated, is pay more - up to $5/card - if that option existed). I suspect you get many who do it then cancel, so you get $0, rather than those like me who'd rather pay for a single card than a subscription.

Date of experience: April 21, 2017
Georgia
1 review
0 helpful votes
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Fun stuff!
April 23, 2017

I enjoy using the JibJabs but am not a fan of the overtly sexual stuff. I just pass those by. Thanks for having some clean funnies too.

Date of experience: April 21, 2017
New York
4 reviews
0 helpful votes
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Funny greetings
April 23, 2017

I have had much fun with creating greeting cards with this web site. My grandson, age 7 thoroughly enjoys making them with me, and receiving them. Easy to use and I like the fact the photos remain in history on the account.

Date of experience: April 21, 2017
New Zealand
1 review
0 helpful votes
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I was unsure about paying for a whole year and it looked like there was a monthly option, but it wasn't clear. Now I realise I've been charged for the full year, which isn't a lot, but a bit of false advertising.

I would like to also see more songs and dances added!

Date of experience: April 21, 2017
Georgia
1 review
0 helpful votes
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Love your site
April 23, 2017

I have used the site to send holiday cards to my grandchildren using them as the stars! They love it. While the selection is good, I would love to have a "children or family" section with perhaps a bit more traditional music. Not every one is familiar with the "popular music" and I always want to make sure that it is suitable for little ones. So far so good, but I'd always applaud more!

Date of experience: April 20, 2017
Colorado
2 reviews
0 helpful votes
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The video turned out great but when I posted it on fb a lot of people couldn't see it. What's the point if no one can view the video?

Date of experience: April 20, 2017
Arizona
1 review
0 helpful votes
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Lindas birthday and easter
April 22, 2017

It was easy to do and hysterically fun and funny. I am working on an entire cast of characters so I will be ready whenever the next occasion rears its ugly head!

Date of experience: April 20, 2017
Utah
1 review
0 helpful votes
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Fun and easy
April 22, 2017

Wonderful way to surprise &------inject bursts of delight---in someone's day

Outstanding animations and very easy to use

Date of experience: April 20, 2017
California
1 review
0 helpful votes
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Never received
April 22, 2017

Recipients of my email easter card to them... never received them.
They searched spam folders, in folders and neither of them received. Very disappointing.

Date of experience: April 20, 2017
Florida
1 review
0 helpful votes
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Great way to send cards
April 22, 2017

This site is so easy to use. It's a great way to send a card when you have little time to shop for a card in the store. They are funnier too and more personal.

Date of experience: April 20, 2017
Connecticut
1 review
0 helpful votes
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Good experience
April 22, 2017

I have enjoyed using the jibjab site as entertainment with my children and was extremely happy when there was an issue with my account, their reps were very responsive, helpful and resolved it quickly - they even exceeded my expectations.

Date of experience: April 20, 2017
Canada
1 review
0 helpful votes
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Sloppy Management
April 22, 2017

While I very much enjoy using JibJab and the recipients enjoy the results, I find that your management of my account to have been very sloppy!
Firstly, you lost my payment details - twice - and then you erased all my heads, also twice!
It took ME a great deal of effort to straighten things out with NO HELP from you.

Date of experience: April 20, 2017
Australia
2 reviews
0 helpful votes
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Happy customer
April 22, 2017

JibJab handled my (self inflicted) issue immediately. Fast, friendly and a professional support team. It was so good to know they were there when I needed them. Took away all stress. Extremely grateful and a very happy customer. Highly recommended. Thanks JibJab.

Date of experience: April 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA