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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I always enjoy making and viewing a JibJab greeting for family and friends and they get a huge kick out of it too! Seeing faces of those you know well cavorting around to sometimes silly or even inappropriate music and lyrics never fails to be hillarious!
Website does not function well... finally after many tries was able to send one video but took to many tries to do so... Richardson a second video cord. Too many tries.
This is ideal for me... sending my friends and family videos staring ourselves gives them all a giggle and makes them smile. Thank you and I would definitely recommend this to other.
I'm still inhibited to use it again. At first, it didn't go through. I tried some hours later and it did. Not sure whose picture goes in, mine or the recipient.
What a quick response, to my own misunderstanding. That shows class!... and it is a fun app especially during holidays.
I haven't had the opportunity to use Jib Jab lately so called and was directed to a website. I like dealing with people but in this case the website was easy to get around, and the reply was quick!
I would pay more per card if you had a per-card fee option. As it is, I'm kind of annoyed that I have to do a yearly subscription for $18; I only want a couple cards a year (birthdays). Also not clear if it's $1.50 per month or $18 flat fee. If former and I can cancel with only $1.50 charged per month I use it, great (though as stated, is pay more - up to $5/card - if that option existed). I suspect you get many who do it then cancel, so you get $0, rather than those like me who'd rather pay for a single card than a subscription.
I enjoy using the JibJabs but am not a fan of the overtly sexual stuff. I just pass those by. Thanks for having some clean funnies too.
I have had much fun with creating greeting cards with this web site. My grandson, age 7 thoroughly enjoys making them with me, and receiving them. Easy to use and I like the fact the photos remain in history on the account.
I was unsure about paying for a whole year and it looked like there was a monthly option, but it wasn't clear. Now I realise I've been charged for the full year, which isn't a lot, but a bit of false advertising.
I would like to also see more songs and dances added!
I have used the site to send holiday cards to my grandchildren using them as the stars! They love it. While the selection is good, I would love to have a "children or family" section with perhaps a bit more traditional music. Not every one is familiar with the "popular music" and I always want to make sure that it is suitable for little ones. So far so good, but I'd always applaud more!
The video turned out great but when I posted it on fb a lot of people couldn't see it. What's the point if no one can view the video?
It was easy to do and hysterically fun and funny. I am working on an entire cast of characters so I will be ready whenever the next occasion rears its ugly head!
Wonderful way to surprise &------inject bursts of delight---in someone's day
Outstanding animations and very easy to use
Recipients of my email easter card to them... never received them.
They searched spam folders, in folders and neither of them received. Very disappointing.
This site is so easy to use. It's a great way to send a card when you have little time to shop for a card in the store. They are funnier too and more personal.
I have enjoyed using the jibjab site as entertainment with my children and was extremely happy when there was an issue with my account, their reps were very responsive, helpful and resolved it quickly - they even exceeded my expectations.
While I very much enjoy using JibJab and the recipients enjoy the results, I find that your management of my account to have been very sloppy!
Firstly, you lost my payment details - twice - and then you erased all my heads, also twice!
It took ME a great deal of effort to straighten things out with NO HELP from you.
JibJab handled my (self inflicted) issue immediately. Fast, friendly and a professional support team. It was so good to know they were there when I needed them. Took away all stress. Extremely grateful and a very happy customer. Highly recommended. Thanks JibJab.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

