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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Fun and creative videos. Excellent customer service. Prompt response and takes care of their customers.
Receive many cards from my daughter-in-law I love you so impressed that I thought I would try it myself but I didn't have that much that the photos I wanted to put in and I could not get it yet on the card.
Over are you guys been doing a pretty good job. Like that though they have more choices and music from artist. Can you guys make updated new song I know with copyright laws it might be difficult. But it might be nice
I've sent a few cards so far and they've been received with delight. Have sent to my children and grandchildren and they all love them!
Thank you
In this day and age, I was quite surprised to find there are no same-sex options to send a card to a loved one. Only one spoofing a gay man in a very stereotypical way. I paid for a year, so I'm stuck with it. But I probably won't renew unless you move into the new millennia and recognize all forms of love and affection.
About 30% of the people I sent it to, 10 out of 30 or so, couldn't get it to play. Is there a common reason for this?
It was a lot of fun and my family loved it too! Can't wait to see what new stuff you come up with in the future. Thank you JibJab!
My experience, so far, has been fine. However, I am not very computer/cell phone literate. I don't know how to put my face into the cards that require that nor would I want to do that. It seems to me that the card choices without that requirement are rather limited. I regret that I didn't choose a different provider for e-cards.
This site has excellent and funny cards to choose from! Very enjoyable! I would highly recommend it.
I needed a birthday card to arrive the same day - you were able to do that and I received thanks back from the recipient so I know it worked well!
I had great difficulty finding the pictures I wanted and when I rid retrieve them, the site went down, Several times. Very disconcerting.
Also, the card that I was working on was not the card that showed up.
Could downgrade this one more star.
Hello!, I've been member of JibJab for... emmm, let's say more than 3 years, jeje, and my experience using the cards and videos has been very satisfied... and funny! All the people that has received them tells me how funny they are, that made them laugh, and ask me how I made them. My family and friends have enjoy the very funny videos I have made for them. Thank you JibJab for making my life more funny everyday!
Everybody I have sent a JibJab to so far has called within 10 min. Of receiving it to tell me how much they LOVED IT! They all said how they have watched it over and over. For $18.00 a year my "Snail Mailing" of cards to Family and Friends is now over. JibJab is better because unlike a card you buy and mail you can customize them with the recipient's face. That's always a hit.
These e-cards are the best! Funny, clever, & imaginative. Great selection. I will never send a dull e-card again.
Jib Jab is fun. It's very inexpensive and very entertaining. You can take pictures of friends and family and make a video of everyone dancing. You can select different themes that are already set up on jib jab.
I was very pleased with how easy it was to place the faces into the video.
I am not very tech-savvy, but this program was very easy to use.
ALL I CAN SAY IS JIBJAB IS THE BEST! I used the video to congratulate my girlfriend because of her birthday. All people was surprise with the video and it was awesome
Would much prefer to pay per card/video, feel jibjab is trying to trick me into signing up for another year when I forget to cancel my subscription in a year's time.
Dancing personalized James Brown so real looking and especially with animated mouth. Want to try more characters!
Our office loved the group birthday card we created for one of our agents. We were all laughing our heads off. Thank you JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hello Shane! Please send an email to [email protected] so we can troubleshoot with you,.