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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
Follow Rochiemar C.
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JibJab is sooo much fun!
April 26, 2017

Fun and creative videos. Excellent customer service. Prompt response and takes care of their customers.

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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Frustrating
April 26, 2017

Receive many cards from my daughter-in-law I love you so impressed that I thought I would try it myself but I didn't have that much that the photos I wanted to put in and I could not get it yet on the card.

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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Over are you guys been doing a pretty good job. Like that though they have more choices and music from artist. Can you guys make updated new song I know with copyright laws it might be difficult. But it might be nice

Date of experience: April 24, 2017
Massachusetts
1 review
0 helpful votes
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FUN! FUN! FUN!
April 26, 2017

I've sent a few cards so far and they've been received with delight. Have sent to my children and grandchildren and they all love them!
Thank you

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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In this day and age, I was quite surprised to find there are no same-sex options to send a card to a loved one. Only one spoofing a gay man in a very stereotypical way. I paid for a year, so I'm stuck with it. But I probably won't renew unless you move into the new millennia and recognize all forms of love and affection.

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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Some people can't open the jibjab
April 26, 2017

About 30% of the people I sent it to, 10 out of 30 or so, couldn't get it to play. Is there a common reason for this?

Date of experience: April 24, 2017
Alessandra S. JibJab Rep
over a year old

Hello Shane! Please send an email to [email protected] so we can troubleshoot with you,.

Virginia
1 review
0 helpful votes
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Love JibJab
April 26, 2017

It was a lot of fun and my family loved it too! Can't wait to see what new stuff you come up with in the future. Thank you JibJab!

Date of experience: April 24, 2017
New York
1 review
0 helpful votes
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Not so happy!
April 26, 2017

My experience, so far, has been fine. However, I am not very computer/cell phone literate. I don't know how to put my face into the cards that require that nor would I want to do that. It seems to me that the card choices without that requirement are rather limited. I regret that I didn't choose a different provider for e-cards.

Date of experience: April 24, 2017
Canada
1 review
0 helpful votes
Follow Jibjabber P.
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Really fun and lots to choose from
April 26, 2017

This site has excellent and funny cards to choose from! Very enjoyable! I would highly recommend it.

Date of experience: April 24, 2017
GB
1 review
0 helpful votes
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Great service
April 26, 2017

I needed a birthday card to arrive the same day - you were able to do that and I received thanks back from the recipient so I know it worked well!

Date of experience: April 24, 2017
Florida
1 review
0 helpful votes
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I had great difficulty finding the pictures I wanted and when I rid retrieve them, the site went down, Several times. Very disconcerting.
Also, the card that I was working on was not the card that showed up.
Could downgrade this one more star.

Date of experience: April 23, 2017
Mexico
1 review
0 helpful votes
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Excellent and FUNNY!
April 25, 2017

Hello!, I've been member of JibJab for... emmm, let's say more than 3 years, jeje, and my experience using the cards and videos has been very satisfied... and funny! All the people that has received them tells me how funny they are, that made them laugh, and ask me how I made them. My family and friends have enjoy the very funny videos I have made for them. Thank you JibJab for making my life more funny everyday!

Date of experience: April 23, 2017
Arizona
3 reviews
0 helpful votes
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Hillarious!
April 25, 2017

Everybody I have sent a JibJab to so far has called within 10 min. Of receiving it to tell me how much they LOVED IT! They all said how they have watched it over and over. For $18.00 a year my "Snail Mailing" of cards to Family and Friends is now over. JibJab is better because unlike a card you buy and mail you can customize them with the recipient's face. That's always a hit.

Date of experience: April 23, 2017
California
1 review
0 helpful votes
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Great e-cards!
April 25, 2017

These e-cards are the best! Funny, clever, & imaginative. Great selection. I will never send a dull e-card again.

Date of experience: April 23, 2017
Texas
1 review
0 helpful votes
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Jib Jab is awesome!
April 25, 2017

Jib Jab is fun. It's very inexpensive and very entertaining. You can take pictures of friends and family and make a video of everyone dancing. You can select different themes that are already set up on jib jab.

Date of experience: April 23, 2017
New York
2 reviews
0 helpful votes
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I was very pleased with how easy it was to place the faces into the video.
I am not very tech-savvy, but this program was very easy to use.

Date of experience: April 23, 2017
Japan
1 review
0 helpful votes
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THE BEST!
April 25, 2017

ALL I CAN SAY IS JIBJAB IS THE BEST! I used the video to congratulate my girlfriend because of her birthday. All people was surprise with the video and it was awesome

Date of experience: April 23, 2017
GB
1 review
0 helpful votes
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Overpriced
April 25, 2017

Would much prefer to pay per card/video, feel jibjab is trying to trick me into signing up for another year when I forget to cancel my subscription in a year's time.

Date of experience: April 23, 2017
Washington
1 review
0 helpful votes
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Great Birthday card!
April 25, 2017

Dancing personalized James Brown so real looking and especially with animated mouth. Want to try more characters!

Date of experience: April 23, 2017
Idaho
1 review
0 helpful votes
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Always a Hit!
April 24, 2017

Our office loved the group birthday card we created for one of our agents. We were all laughing our heads off. Thank you JibJab!

Date of experience: April 22, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA