Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The card, with my head and hers put on the characters, was incredibly funny, and touching at the same time. My wife simply loved it!
Sorry but I cancelled auto renew as soon as I had made the card. It's not as good as it used to be and you can now only preview it if you pay! So disappointed. Will not recommend to friends.
Jib Jab is an excellent tool to make someone's day and to enjoy the process of doing so. Simply put, it's worth it's weight in gold!
We have enjoyed using the cards where we insert ourselves most. However, we are starting to run out of choices...! Please keep adding more!
Love making the cards but sometimes when I schedule one to be sent it doesn't go through so I have to send again. Also would love to import my address book but your site doesn't support my format on an I phone.
The site is easy to use. When the site first came out you had had the ability to adjust the images more. The quality of the videos are a bit low.
Hubby and I had fun putting together a video to Cia's music. We had our heads in our ski helmets which made our daughter laugh! She said it was "Equal parts hilarious and disturbing, Ha Ha"
My granddaughter used to send your cards which I really enjoyed. When
I signed up to send her a card I was so disappointed after spending nearly two hours searching I finally gave up. I would like a refund please.
Dealing with Jib-Jab was easy and very accommodating dating. Would definitely do business with them again.
I love Jib Jab and think it's a great idea... BUT... I feel like the choice of cards is not as great as it could be. There should be music and songs suitable for older people as well, my 75 year old father does not appreciate hip hop and rap! I would like to see more old tunes and classic music maybe from the 60s
In the video I chose (Tequila) I watched the video through first and saw 5 blank faces. The video starts with the barman pouring a drink then the dancing starts. It would be really helpful if the blank face version had the faces numbered. Then when you cast the video with your 5 photos, you can choose which face to use for particular bits of the video. I was really pleased with the finished video but that was more luck than judgement!
I re joined Jib Jab after several years. I made a dance video for my grandson and he was not able to open it? I addressed it to myself also... and it never showed up in my email. I think I would like to cancel my membership if this is not corrected. I never had problems with my previous membership.
Respectfully, I request that the $18.00 billed to my discover cc on 4/22/17 be reversed or refunded (Discover show transaction pending as of 4/24) as after numerous attempts to write a message or send-complete any card I attempted. I was able to upload pics, but nothing else.
I sent my son a video card --So much better than a normal card!
I never left my house and Everyone who saw it --laughed! First because I sent it( I'm not computer guy) second because it did much more than a normal card. I was the character My face was his face --I will send all my cards this way from now on!
Easy to navigate through the process, uploading photo's and personalized message nice touch. Exceptional selection of cards and divided by gender and subject makes it very easy to select the appropriate card.
Very user friendly and easy to do. Would like more choices on number in group and more options for birthdays
We sent the celebration dance to friends in Switzerland for a special birthday, if you listen carefully you can on good day still hear them laughing in the Alps.
The video wasn't the problem. It was great in fact. The huge problem I have is it said it was scheduled to deliver to the designated email on the 22nd of April for my daughter's birthday. She never got it. I had to get MY email with the video and send it myself... two days later!
I was taken care of promptly. I maybe think of them in the future. Charge by my niece was not permitted by me. I appreciate them resolving this for me.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

