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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Stripping for our 24th Anniversary
April 29, 2017

The card, with my head and hers put on the characters, was incredibly funny, and touching at the same time. My wife simply loved it!

Date of experience: April 27, 2017
Oman
1 review
0 helpful votes
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Not aa good as it used to be.
April 29, 2017

Sorry but I cancelled auto renew as soon as I had made the card. It's not as good as it used to be and you can now only preview it if you pay! So disappointed. Will not recommend to friends.

Date of experience: April 27, 2017
Nevada
1 review
0 helpful votes
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Always fun and easy!
April 28, 2017

Jib Jab is an excellent tool to make someone's day and to enjoy the process of doing so. Simply put, it's worth it's weight in gold!

Date of experience: April 26, 2017
Pennsylvania
1 review
0 helpful votes
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All good fun
April 28, 2017

We have enjoyed using the cards where we insert ourselves most. However, we are starting to run out of choices...! Please keep adding more!

Date of experience: April 26, 2017
Georgia
1 review
0 helpful votes
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Fun but unreliable
April 28, 2017

Love making the cards but sometimes when I schedule one to be sent it doesn't go through so I have to send again. Also would love to import my address book but your site doesn't support my format on an I phone.

Date of experience: April 26, 2017
District of Columbia
1 review
3 helpful votes
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Entertaining although low quality
April 28, 2017

The site is easy to use. When the site first came out you had had the ability to adjust the images more. The quality of the videos are a bit low.

Date of experience: April 26, 2017
Evelyn T.
Pennsylvania
1 review
0 helpful votes
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First time fun with Jib Jab
April 28, 2017

Hubby and I had fun putting together a video to Cia's music. We had our heads in our ski helmets which made our daughter laugh! She said it was "Equal parts hilarious and disturbing, Ha Ha"

Date of experience: April 26, 2017
Idaho
1 review
0 helpful votes
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Selection
April 28, 2017

My granddaughter used to send your cards which I really enjoyed. When
I signed up to send her a card I was so disappointed after spending nearly two hours searching I finally gave up. I would like a refund please.

Date of experience: April 26, 2017
New York
2 reviews
0 helpful votes
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Great Service
April 27, 2017

Dealing with Jib-Jab was easy and very accommodating dating. Would definitely do business with them again.

Date of experience: April 25, 2017
New York
1 review
0 helpful votes
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I love Jib Jab and think it's a great idea... BUT... I feel like the choice of cards is not as great as it could be. There should be music and songs suitable for older people as well, my 75 year old father does not appreciate hip hop and rap! I would like to see more old tunes and classic music maybe from the 60s

Date of experience: April 25, 2017
GB
1 review
0 helpful votes
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Very good but could be better!
April 27, 2017

In the video I chose (Tequila) I watched the video through first and saw 5 blank faces. The video starts with the barman pouring a drink then the dancing starts. It would be really helpful if the blank face version had the faces numbered. Then when you cast the video with your 5 photos, you can choose which face to use for particular bits of the video. I was really pleased with the finished video but that was more luck than judgement!

Date of experience: April 25, 2017
Florida
1 review
0 helpful votes
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Unhappy
April 27, 2017

I re joined Jib Jab after several years. I made a dance video for my grandson and he was not able to open it? I addressed it to myself also... and it never showed up in my email. I think I would like to cancel my membership if this is not corrected. I never had problems with my previous membership.

Date of experience: April 25, 2017
Singapore
1 review
0 helpful votes
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Genius!
April 27, 2017

Genius idea! The initiative brought many smiles. The ability to superimpose brings much creativity and a fair few laughs too!

Date of experience: April 25, 2017
Colorado
1 review
0 helpful votes
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Credit back the $18.00 billed
April 27, 2017

Respectfully, I request that the $18.00 billed to my discover cc on 4/22/17 be reversed or refunded (Discover show transaction pending as of 4/24) as after numerous attempts to write a message or send-complete any card I attempted. I was able to upload pics, but nothing else.

Date of experience: April 25, 2017
New York
1 review
0 helpful votes
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Son's Bday card
April 27, 2017

I sent my son a video card --So much better than a normal card!
I never left my house and Everyone who saw it --laughed! First because I sent it( I'm not computer guy) second because it did much more than a normal card. I was the character My face was his face --I will send all my cards this way from now on!

Date of experience: April 25, 2017
Florida
1 review
0 helpful votes
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Creative
April 27, 2017

Easy to navigate through the process, uploading photo's and personalized message nice touch. Exceptional selection of cards and divided by gender and subject makes it very easy to select the appropriate card.

Date of experience: April 25, 2017
Tennessee
1 review
0 helpful votes
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Fun easy experience
April 27, 2017

Very user friendly and easy to do. Would like more choices on number in group and more options for birthdays

Date of experience: April 25, 2017
GB
1 review
0 helpful votes
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WICKED!
April 27, 2017

We sent the celebration dance to friends in Switzerland for a special birthday, if you listen carefully you can on good day still hear them laughing in the Alps.

Date of experience: April 25, 2017
Arizona
1 review
0 helpful votes
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Didn't deliver
April 27, 2017

The video wasn't the problem. It was great in fact. The huge problem I have is it said it was scheduled to deliver to the designated email on the 22nd of April for my daughter's birthday. She never got it. I had to get MY email with the video and send it myself... two days later!

Date of experience: April 24, 2017
Pennsylvania
3 reviews
0 helpful votes
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I was taken care of promptly. I maybe think of them in the future. Charge by my niece was not permitted by me. I appreciate them resolving this for me.

Date of experience: April 24, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA