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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Junk
April 30, 2017

I didn't join this site. Received an email from them telling me what my annual payment was going to be. I can't find a number to call to tell them sometime has submitted my email address in error. If you're in business, you have a phone.

Date of experience: April 28, 2017
Washington
1 review
0 helpful votes
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Miss splines to better frame Heads
April 30, 2017

1. I remember in the 'older' JibJab, the tool to frame heads with splines was very helpfulm but is now gone. All I can do is eye-level adjustments and rotate. Then for some - I can set mouth spline. But that's it. I can not frame the head.:-(

2. Too many 'music' video type offerings. Thought there would be more creative video offerings where users can insert heads. Would imagine a need for fresh new video offerings (where you can place heads) for those who stay with JibJab...:-(

Date of experience: April 28, 2017
Georgia
1 review
0 helpful votes
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It's a must have!
April 30, 2017

You look tech savvy even though your not. This by all means beats a physical card. Guaranteed to make everyone happy. It's hysterical! I love love love it!

Date of experience: April 28, 2017
Nevada
1 review
0 helpful votes
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Getting started isn't a clean step-by-step instruction. Going back to make a modification to a face can't be done. Have to start over. Will be much faster 2nd time.

Date of experience: April 28, 2017
Pennsylvania
1 review
0 helpful votes
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Old
April 30, 2017

I have been a Jib Jab user for several years, but he lack of new material is getting old. There needs to be more videos where you have the option to select the number of people.

Date of experience: April 28, 2017
Wisconsin
2 reviews
0 helpful votes
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Hilarious
April 30, 2017

I laughed. My wife and sisters laughed. My friend on the reviving end loved it. It will circulate. I imagine you will pick up at least 10 new subscribers once it gets passed on to their friends. On & on. Most of these people live in Kansas, Missouri, NC, Tennessee.
Can I buy stock? Need additional seed monies?
Cranston Cranium

Date of experience: April 28, 2017
New Jersey
1 review
0 helpful votes
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Broad selection of cards. Very easy to use. Create your own very funny and unique personal greeting card.

Date of experience: April 28, 2017
Czechia
1 review
0 helpful votes
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Money machine
April 30, 2017

During process of registration I was asked to put credit card details to pay 1 or 2 and in the end they pull almost 20.
Another big surprise was when I tried to download my video and system asked me again for 1 to 2.

Beside this heavy dissatisfaction it's nice

Date of experience: April 27, 2017
California
1 review
0 helpful votes
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You advertise a free account but I could not find that anywhere, and even after I had made a supposedly free card, I could not send it without first making a full years payment to jib jab. Also, when I have a problem with a site I want a phone contact to help me resolve my situation. I do not like back and forth waiting (email) for resolution... I could not wait if I wanted the card to arrive for the birthday.

Date of experience: April 27, 2017
Texas
1 review
0 helpful votes
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I made a Valentine's card for my husband & subscribed to be able to make more cards for friends on Facebook and family. Paid $18.00 for the year and every time I have wanted to make one I am asked to pay! I am logged in as a member! This is ridiculous!

Date of experience: April 27, 2017
Maryland
1 review
0 helpful votes
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More variety, please.
April 29, 2017

I was expecting a broader assortment of birthday cards when I signed up. More "cards for mom" and "cards for dad" options would be appreciated.

Date of experience: April 27, 2017
Michigan
1 review
0 helpful votes
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Good communications
April 29, 2017

I have had good experiences with Jib Jab, and when a problem did occur, it was taken care of immediately and without any hassles. I will do business with them again in the future.

Date of experience: April 27, 2017
Maryland
1 review
0 helpful votes
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Great Fun
April 29, 2017

So many fun cards to pick from and annual membership is reasonable. Love this site. Just wish it worked better with Windows 10 EDGE browser.

Date of experience: April 27, 2017
Florida
1 review
0 helpful votes
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Expecting more
April 29, 2017

I was a member 3 years ago, thought I would give it another try but I just don't feel like there has been very much added since then. And what do I need to do to order DVDs of the videos that I have personalized. The support feature is not very customer friendly.

Date of experience: April 27, 2017
Nebraska
1 review
0 helpful votes
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Easy to use
April 29, 2017

I actually like the JibJab app better than the site. Love the fact that a new user could produce a video in less than 5 minutes... awesome!

Date of experience: April 27, 2017
Minnesota
1 review
0 helpful votes
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Great Source for fun
April 29, 2017

Cheap way of making someone smile! It's easy to use. Still need to work on pricing for video download!

Date of experience: April 27, 2017
California
2 reviews
0 helpful votes
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Lots of fun. It's easy to learn!
April 29, 2017

Why send the usual eCards when you can make them personal and fun? That's my reason for going JibJab. It's as much fun to make as it is to receive them. I chuckled my way throughout the process...

Date of experience: April 27, 2017
Florida
1 review
0 helpful votes
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Not the best
April 29, 2017

Wish you had an address book its a problem when sends card that you have to keep lookin up the address

Date of experience: April 27, 2017
Australia
1 review
0 helpful votes
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Birthday
April 29, 2017

Easy to use and very entertaining. Has lots of different options to choose from. Great way to send family something different for their birthday or other event.

Date of experience: April 27, 2017
GB
1 review
0 helpful votes
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Great experiance
April 29, 2017

Just one thing to feedback. It would be good if there were more options on the number of people you could include in a card and the gender.

Date of experience: April 27, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA